• Conducting customer visits and providing on-site technical consultation and support • Building and maintaining strong customer relationships • Planning and preparing service assignments both domestically and internationally • Assessing workload requirements and coordinating service operations • Performing service activities, including inspection, maintenance, and repair • Processing warranty cases, including fault analysis and corrective actions • Preparing and delivering on-site training sessions • Preparing reports for internal and external use • Ensuring compliance with company safety regulations and occupational safety standards  • Maintaining orderliness and cleanliness in the workplace

• daily travel to locations in and around the Lexington area • Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment • Maintains field service log and filing system • Conducts follow up calls with the customer to ensure satisfaction of work • Responsible for meeting daily service repair needs and driving customer satisfaction • Installs, repairs and maintains equipment in the field; provides customer training as required • Completes all scheduled maintenance within required deadlines • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis • Maintains an accurate inventory of parts and tools • Reviews all logs for open issues and prepares formal reports to customers as necessary

• Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations. • Demonstrate customer service skills and knowledge with a high level of passion and dedication. • Demonstrate your ability to learn new skills on high tech CMM’s (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude. • Perform necessary administrative paperwork in a complete and accurate manner. • Be Solutions-oriented with the ability to work independently in a high pressure, fast-paced and innovative environment. • Travel requirement is 100% within the United States and international travel as needed. • Other duties as required.

• Provide hands-on service and support at customer locations • Troubleshoot system issues and determine the best repair or maintenance solution • Replace components and perform complex repairs on advanced optical systems • Support customers remotely by phone/email and onsite when needed • Document service activities and provide feedback to improve quality and service processes • Help develop and test new service strategies and procedures • Deliver training and create technical documentation when required • Serve as the communication bridge between the customer, the local ZEISS team, management, and the factory team in Germany