• Providing exceptional customer service to patients, healthcare professionals, and insurance companies • Handling a high-volume number of both incoming and outgoing phone calls daily • Updating account information, such as: product needs, insurance, contact information, etc. • Calling doctor’s offices to follow up on necessary paperwork needed • Reviewing paperwork received by a patient’s doctor • Placing resupply orders for current patients that receive incontinence supplies and catheters • Researching insurance payer requirements and understanding reimbursement procedures • Troubleshooting equipment problems and offering product changes

Role Description NWH is looking for an Account Manager to grow a sales territory by developing new prospects and increasing market share with existing customers for the flooring, furniture, cabinetry, and other relevant industries. Salary Range: $85k-$125k/yr depending on experience plus bonus. This is a remote position, candidates can be located anywhere within the United States. This position provides support to all NWH manufacturing facilities. Key Responsibilities and Duties: - Grows a sales territory by developing new prospects and increasing market share with existing customers of hardwood lumber for the flooring, furniture, cabinetry, and other relevant industries. - Collaborates with customers to understand their needs, create solutions, and ensure a positive and results-oriented sales process. - Develops sales strategies to promote the company’s broad mix of products. - Services customer accounts through building personal and professional customer relationships. - Develops new markets for the company’s core products. - Travels within the assigned territory to understand the needs of the customers and conduct sales presentations. - Works with cross-functional teams, such as Finance, Supply Chain, Marketing, to ensure an industry leading customer experience. - Exhibits a highly approachable, customer-service orientation that fully represents NWH values to internal employees, customers, and business associates: a strong commitment to Safety, People, Quality, Stewardship, and Innovation. - Champions change management initiatives. - Performs other duties as assigned. Qualifications - 4-5 years of external sales experience in the hardwood lumber industry preferred. - Can work remotely, as well as travel 30%-50% to meet needs of our customers. - Bachelor’s degree in business, Engineering, Marketing strongly preferred, or equivalent Hardwood Lumber sales experience. - Current U.S. Driver’s license. Requirements - Wide degree of creativity, latitude, and self-initiative is expected and willingness to gain exposure to some of the complex tasks within Sales. - Strong ability to build trusting relationships and establish customer value. - Equally capable of working independently and in teams/groups. - Excellent cross-group collaboration, high-impact communication, negotiation and persuasion, energetic interpersonal skills. - Ability to deal with ambiguity, achieve results in a fast-paced, and collaborative team environment. - Strong business and people acumen with the ability to influence business leaders around complex sales decisions. - Fluent in using data to drive insights across the spectrum of Sales responsibilities. - Demonstrated experience manipulating and analyzing data to make recommendations to drive change and continuous improvement. - Make sales and marketing decisions based on metrics. - Ability to take initiative on continuous improvement processes and find creative resolutions by identifying opportunities and boldly offering solutions. - Ability to multitask and work with a sense of urgency. - Possess excellent interpersonal communication and presentation skills to the various stakeholders of the company, including C-Suite. - Comprehensive knowledge of building product lines a plus. Benefits - Medical Plans/Dental Coverage/Vision Coverage/Prescription Plans - Employee Recognition and Rewards Program - Life Insurance - Short-Term Disability Benefit - Voluntary Long-Term Disability Benefit - 401k Retirement Saving with Company Match - Health Saving Account (HSA) - Employee Assistance Program - Employee Engagement Center Support - Paid Time Off and Paid Holidays - Employee Engagement Events and Activities - Employee Referral Bonus (No cap) Company Description NWH is the leading manufacturer of hardwood lumber in North America, as well as a leading supplier of panel products from around the world. A fully integrated, global supplier of wood products, NWH serves the furniture, flooring, cabinet, molding and millwork industries. The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations.

• Lead consultative discovery engagements and executive workshops with mid-market customers, resellers, and channel partners. • Architect and position observability and infrastructure intelligence solutions tailored to customer environments. • Build and maintain trusted advisor relationships with technical teams and executive stakeholders. • Enable reseller and channel partner technical teams through onsite and remote engagements. • Assist partners in developing technical go-to-market strategies and solution positioning. • Collaborate with Product Management, Engineering, Customer Success, Marketing, and GTM teams.

• Own the client internally and ensure every service provided is aligned with our Partnership goals • Having a broader approach to the role, not just focusing on PPC, but considering all the services provided to our clients • Own 100% of client communication. Managing clients’ expectations clearly and properly. Client response time is expected to be within 1 hour during mandatory working hours • Create, launch and manage Amazon PPC ads campaigns to meet clients’ goals. • Closely monitoring PPC spending and budget to maximize profitability • Perform keyword research on new products to be launched, and update existing products to stay on top of trends. • Monitor competitors and Amazon trends to make sure we are offering the best approach to our clients. • Analyze past performance of our brands to ensure we meet expectations, as well as detecting performance issues in advance • Analyze, interpret, and create action plans for daily, weekly and monthly analytics reporting focusing on Main KPIs aligned with our clients’ goals. • Working in Bulk Sheets to improve optimization. Understanding different reports to deploy new growth strategies and reports • Collaborating with Customer Success Managers, Data Analysts, Brand Managers and PPC Managers, while owning the account strategies and meeting expectations. • Providing top quality services (5/5) to meet high standards in customer satisfaction.