- Maximize positive customer outcomes while delivering identified customer experience and financial performance targets. - Ability to promote and achieve high rates of customer/partner experience, enabling customers and partners to realize significant value from their engagements and improving performance in the market. - Ensure delivery of targeted performance metrics and SLAs.

• Assess the quality and risk of customers in arrears using a variety of analytical tools and techniques; • Collaborate in creating, reviewing, and updating the company’s collections policies, in line with market best practices and applicable regulations; • Develop statistical and mathematical models to estimate each customer’s probability of repayment, leveraging machine learning techniques and statistical analysis; • Participate in decision-making for collections strategies, including designing the collections cadence and appropriate discount and installment offerings; • Monitor newly implemented policies closely from both operational and performance perspectives, analyzing short-term portfolio performance indicators. Also perform periodic analyses of delinquent portfolios to identify trends, risks, and opportunities for improvement; • Work closely with the credit desk, collections, finance, and systems teams to ensure consistency of implemented policies and processes; • Prepare reports and presentations for senior management and internal stakeholders.

• Responsible for the day-to-day oversight of a portfolio of active bankruptcy loans • Track and organize member bankruptcy filings including completing and filing necessary legal documents • Recommend strategies to be implemented on bankrupt accounts • Work with members and bankruptcy trustees to determine/reaffirm account status • Work with attorneys when necessary to resolve issues • Attend bankruptcy hearings and other legal proceedings, representing DCU as required • Stay current on bankruptcy laws and regulations • Read and interpret all legal documents, motions, dockets, loan documents, etc.

Senior Collections Specialist Location: Remote United States Accounting & Finance Contract to hire Job Description: We are seeking an experienced Remote Senior Collections Specialist to lead and manage complex collections activities across a diverse portfolio of customer accounts. This role is responsible for driving cash flow, reducing delinquency, and implementing effective collection strategies while maintaining strong customer relationships. The ideal candidate brings a strategic mindset, strong negotiation skills, and the ability to mentor junior team members. Key Responsibilities - Manage a portfolio of high-value or high-risk customer accounts and drive timely collection of outstanding balances - Analyze aging reports to prioritize collection efforts and reduce delinquency - Lead collection activities including outreach via phone, email, and written correspondence - Negotiate payment plans, settlements, and resolutions for delinquent accounts - Investigate and resolve billing discrepancies, disputes, and payment variances - Monitor credit risk and recommend account holds, escalations, or write-offs as needed - Prepare and maintain accurate customer records, collection notes, and reporting - Partner with internal teams (sales, accounting, customer service) to resolve account issues - Support month-end close by contributing reconciliations, reporting, and analysis - Develop and improve collection processes, policies, and performance metrics - Provide guidance and mentorship to junior collections staff and support team productivity - Collaborate with third-party collection agencies or legal teams on escalated accounts Qualifications - 4+ years of collections or accounts receivable experience, with exposure to complex or high-volume portfolios - Strong knowledge of collections strategies, aging analysis, and credit risk management - Proven ability to negotiate payment plans and resolve disputes effectively - Experience with ERP systems and advanced Excel skills (pivot tables, VLOOKUPs) - Excellent communication, organization, and problem-solving skills - Ability to manage multiple priorities in a fast-paced environment Preferred Experience - Experience leading or mentoring collections teams - Background in manufacturing, distribution, or B2B collections - Familiarity with credit policies, DSO metrics, and cash flow optimization Pay Details: $26.00 to $31.00 per hour Search managed by: Amaka Mozie Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: - The California Fair Chance Act - Los Angeles City Fair Chance Ordinance - Los Angeles County Fair Chance Ordinance for Employers - San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.