What you'll be doing As an Implementation Manager at Spotted Zebra, you'll be many of our customers' first real experience of what we can do - responsible for turning a signed contract into a live, embedded solution that delivers value from day one. This isn't a traditional implementation role. You'll be working with some of the world's leading organisations to implement a fast-evolving product, which means you'll need to confidently navigate ambiguity just as well as you build trust with senior stakeholders. If you thrive in a startup environment, love variety, and know how to bring calm to complexity - this one's for you. **Key responsibilities:** - Own end-to-end implementation for enterprise clients, managing stakeholder relationships across both customer and internal teams - Build and manage implementation plans, mapping out dependencies and keeping all parties accountable to timelines - Act as the primary point of contact for clients during onboarding, confidently navigating challenges when product timelines and customer expectations don't align - Lead commercial conversations with confidence, negotiating effectively and managing difficult situations with professionalism - Provide valuable input to information security, AI governance, and supplier onboarding processes as needed - Contribute beyond pure implementation - jumping into pitches, RFPs, audits, and other cross-functional priorities as the business demands - Work closely with CSMs and Product Managers to ensure a seamless handover and a positive customer experience - Continuously feed insights back to the product and leadership teams to help shape and improve the platform

• Lead clients through all distinct phases of the SAP Payroll implementation lifecycle. • Conduct requirement-gathering workshops and translate business needs into technical specifications. • Build clean, sustainable, and error-free SAP HCM configurations adhering to industry best practices. • Design and execute rigorous system and regression tests utilizing customized test data to ensure alignment with client specifications. • Create comprehensive functional and technical documentation for all delivered work packages to ensure seamless system handovers. • Manage personal deadlines, prioritize deliverables under the guidance of a Cluster Lead, and transparently communicate project statuses, root-cause analyses, and resolutions.

Role Description As an Implementation Manager at Spotted Zebra, you'll be many of our customers' first real experience of what we can do - responsible for turning a signed contract into a live, embedded solution that delivers value from day one. This isn't a traditional implementation role. You'll be working with some of the world's leading organisations to implement a fast-evolving product, which means you'll need to confidently navigate ambiguity just as well as you build trust with senior stakeholders. If you thrive in a startup environment, love variety, and know how to bring calm to complexity - this one's for you. - Own end-to-end implementation for enterprise clients, managing stakeholder relationships across both customer and internal teams - Build and manage implementation plans, mapping out dependencies and keeping all parties accountable to timelines - Act as the primary point of contact for clients during onboarding, confidently navigating challenges when product timelines and customer expectations don't align - Lead commercial conversations with confidence, negotiating effectively and managing difficult situations with professionalism - Provide valuable input to information security, AI governance, and supplier onboarding processes as needed - Contribute beyond pure implementation - jumping into pitches, RFPs, audits, and other cross-functional priorities as the business demands - Work closely with CSMs and Product Managers to ensure a seamless handover and a positive customer experience - Continuously feed insights back to the product and leadership teams to help shape and improve the platform Qualifications - Exceptional stakeholder management skills, with the ability to build relationships at all levels internally and externally - Commercially confident - you're comfortable having difficult conversations and negotiating when needed - A genuine startup mindset - adaptable, resourceful, and comfortable delivering something that's still evolving - Experience working in a startup or innovation-led environment within a larger organisation - Strong organisational skills with the ability to juggle multiple work streams and shifting priorities simultaneously - Experience in a SaaS implementation or commercial onboarding role within HR tech - Enterprise-level implementation experience - Willingness to travel for client visits, including potential international travel Nice-to-Haves - Experience working on global implementations and navigating the associated challenges - Familiarity with AI governance, information security processes, or supplier onboarding requirements Benefits - 🤝 Meaningful share options - 🏥 Health insurance - 💰 Enhanced pension - 🍼 Nursery salary sacrifice scheme - 🏖️ 25 days holiday - 🏠 Remote-first - 💻 Work from home budget - 🧠 L&D budget - 🦷 Dental cover - 👀 Eyes care support - 🏢 Co-working space - 🧘 Wellbeing allowance - ✈️ Travel insurance - 🚗 Electric car scheme Our Commitment to Diversity & Inclusion At Spotted Zebra, we welcome people of all stripes. We are committed to providing equal opportunities and an inclusive and diverse culture. We believe that each and every one of us possesses an extraordinary set of skills and abilities, waiting to be discovered, nurtured, and harnessed for the benefit of all. We are a team. And no matter your race, gender, sexual orientation, religion, civil or family status, age, or disability, we will empower you to unleash your superpower to help us create a world where everyone is able to utilise their unique blend of skills and abilities to contribute to the greater good. Everyone is unique and we encourage you to let us know in your application, or share with your recruiter directly, if there is anything we can do to make your interview experience with us more comfortable and positive. At Spotted Zebra, everyone is welcome. So even if you don't meet all the requirements, we would still love to hear from you. We are always keen to speak with people who are passionate about our mission. 🦓 Ready to gallop ahead with us? We're a team that moves fast, thinks big, and isn't afraid to challenge how things have always been done. If you're excited about using AI and skills science to transform how the world hires, apply now and a member of our dazzle will be in touch!

• Consult on setup and configuration of IDEXX software solutions. • Coach/Train as practice completes online learning. • Act as point of elevation for all product related questions throughout customer onboarding. • Considered subject matter experts for the assigned product(s). • Analyzes, develops and implements process changes to provide improvement in workflow, operational procedures and other related business areas. • Training the customer on how to configure and develop their solution, while reinforcing best practice recommendations. • Coordinate with the wider customer team to ensure that issues are raised and owned appropriately. • Perform all internal handovers to allow customer to have a seamless experience. • Coach customers on the use of best practice clinical workflows and guide them through the unique setup of their software. • Participates in internal projects to implement new initiatives; identifies project opportunities; generates ideas and solutions. • May lead work activities of other team members, coordinating daily activities and providing training, coaching and guidance.