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Spotted Zebra logo
Spotted Zebra

We take the guesswork out of hiring, enabling our clients to first identify and then measure the skills that matter.

Implementation Manager

Location

United Kingdom

Posted

53 days ago

Salary

0

Seniority

Senior

English

Job Description

Implementation Manager

Spotted Zebra

What you'll be doing As an Implementation Manager at Spotted Zebra, you'll be many of our customers' first real experience of what we can do - responsible for turning a signed contract into a live, embedded solution that delivers value from day one. This isn't a traditional implementation role. You'll be working with some of the world's leading organisations to implement a fast-evolving product, which means you'll need to confidently navigate ambiguity just as well as you build trust with senior stakeholders. If you thrive in a startup environment, love variety, and know how to bring calm to complexity - this one's for you. **Key responsibilities:** - Own end-to-end implementation for enterprise clients, managing stakeholder relationships across both customer and internal teams - Build and manage implementation plans, mapping out dependencies and keeping all parties accountable to timelines - Act as the primary point of contact for clients during onboarding, confidently navigating challenges when product timelines and customer expectations don't align - Lead commercial conversations with confidence, negotiating effectively and managing difficult situations with professionalism - Provide valuable input to information security, AI governance, and supplier onboarding processes as needed - Contribute beyond pure implementation - jumping into pitches, RFPs, audits, and other cross-functional priorities as the business demands - Work closely with CSMs and Product Managers to ensure a seamless handover and a positive customer experience - Continuously feed insights back to the product and leadership teams to help shape and improve the platform

Job Requirements

  • Must-Haves βœ…
  • Exceptional stakeholder management skills, with the ability to build relationships at all levels internally and externally
  • Commercially confident - you're comfortable having difficult conversations and negotiating when needed
  • A genuine startup mindset - adaptable, resourceful, and comfortable delivering something that's still evolving
  • Experience working in a startup or innovation-led environment within a larger organisation
  • Strong organisational skills with the ability to juggle multiple work streams and shifting priorities simultaneously
  • Experience in a SaaS implementation or commercial onboarding role within HR tech
  • Enterprise-level implementation experience
  • Willingness to travel for client visits, including potential international travel
  • Nice-to-Haves 🌟
  • Experience working on global implementations and navigating the associated challenges
  • Familiarity with AI governance, information security processes, or supplier onboarding requirements

Benefits

  • 🀝 Meaningful share options** πŸ₯ Health insurance** πŸ’° Enhanced pension** 🍼 Nursery salary sacrifice scheme** πŸ–οΈ 25 days holiday** 🏠 Remote-first** πŸ’» Work from home budget** 🧠 L&D budget** 🦷 Dental cover** πŸ‘€ Eyes care support** 🏒 Co-working space** 🧘 Wellbeing allowance** ✈️ Travel insurance** πŸš— Electric car scheme

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