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To enhance the health and well-being of pets, people, and livestock
Implementation Specialist
Location
Maine + 1 moreAll locations: Maine | Texas
Posted
60 days ago
Salary
$65K / year
Seniority
Mid Level
Job Description
Implementation Specialist
IDEXX
• Consult on setup and configuration of IDEXX software solutions. • Coach/Train as practice completes online learning. • Act as point of elevation for all product related questions throughout customer onboarding. • Considered subject matter experts for the assigned product(s). • Analyzes, develops and implements process changes to provide improvement in workflow, operational procedures and other related business areas. • Training the customer on how to configure and develop their solution, while reinforcing best practice recommendations. • Coordinate with the wider customer team to ensure that issues are raised and owned appropriately. • Perform all internal handovers to allow customer to have a seamless experience. • Coach customers on the use of best practice clinical workflows and guide them through the unique setup of their software. • Participates in internal projects to implement new initiatives; identifies project opportunities; generates ideas and solutions. • May lead work activities of other team members, coordinating daily activities and providing training, coaching and guidance.
Job Requirements
- Deep knowledge of the relevant IDEXX software solution (gained through provided in-classroom training as well as on-the-job experience)
- 1-2 years of implementation or IDEXX software experience
- Strong organizational and administration skills
- Initiative and is performance orientated
- Enthusiasm, drives and delivers great results
- Performing a range of tasks under competing demands and deadlines
- High customer service ethics
- Data gathering and analytical ability.
- Process improvement skills
- Excellent interpersonal skills.
- Highly organized with clear understanding of project management.
- Professional verbal and written communication skills.
- Ability to work both individually and as a team player.
- Have fast and accurate keyboard skills
- PC skills, including Microsoft Office.
- Bachelor's degree of equivalent combination of education and experience required.
Benefits
- Day-One On the job training and career advancement opportunities
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more
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