This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Redesign Group is expanding our Strategic Accounts team and seeking Account Systems Engineers (ASEs) to own and develop deep technical relationships with our most strategic customers. As an ASE you will be a trusted technical advisor, responsible for understanding customer environments, crafting tailored multi-vendor solutions, and driving long-term customer success and expansion. This high-impact, customer-facing technical role is ideal for someone who prefers to go deep with a small set of key accounts rather than managing a high-volume transactional sales pipeline. - Act as the technical owner for ~5–10 strategic accounts in your region, building deep trust with customer engineers and architects. - Spend significant time with customers (on-site and virtual) to understand business objectives, technical environments, challenges, and long-term goals. - Assess customer needs and translate them into tailored multi-vendor infrastructure architectures across servers, storage, networking, virtualization, cloud, and software solutions. - Package, propose, and present compelling end-to-end solutions that clearly address customer challenges and support their transformation roadmap. - Partner closely with field sales, Solutions Architects, Solution Consultants, OEM presales engineers, and services teams to craft winning proposals and support bid cycles. - Lead discovery sessions, technical demonstrations, proof-of-concepts (POCs), and technical workshops with customer stakeholders. - Develop and maintain detailed account documentation, architecture diagrams, roadmaps, and action plans to ensure continuity and shared understanding across the account team. - Proactively identify expansion opportunities within existing accounts and help drive account growth, aligned with land-and-expand / 100% wallet share strategy. - Coordinate technical support, implementation details, and acceleration of sales cycles when needed. - Dedicating recurring time each week to training and certification to stay current with technologies customers rely on. - Contribute field feedback and insights to internal teams to help shape offerings, best practices, and engagement models for strategic accounts. Qualifications - Proven pre-sales, consulting, or technical account experience supporting enterprise IT solutions. - Strong understanding of enterprise technologies including servers, storage, networking, virtualization, and cloud. - Ability to interpret business and technical needs and translate them into clear, compelling architectures. - Exceptional communication skills with the ability to present to both technical and executive audiences. - Comfortable working collaboratively in a matrixed environment with sales, engineering, and services partners. Requirements - Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience. - Industry certifications relevant to infrastructure technologies (e.g., networking, cloud, storage).

• Manage strategic technology projects across the foundation • Partner with the IT Director to propose strategic IT work efforts to improve the foundation’s technology infrastructure • Define project scope, goals, and deliverables that support foundation objectives • Work with team members and technology consultants to gather business and system requirements • Liaise with project stakeholders on an ongoing basis, ensuring effective communication and project alignment with foundation needs • Act as a liaison between internal teams and vendors, ensuring projects are properly resourced and executed • Support vendor selection, contract negotiations, and performance evaluations • Manage changes to the project scope, project schedule, and project costs using proper verification techniques. • Maintain comprehensive project documentation for reference and reporting purposes • Provide team member support on technology projects, questions, and issues as needed • Troubleshoot and help find resolution on issues that arise for team members • Partner with team members to explore how technology can support their work • Create and/or lead additional technology-related trainings on an ongoing basis • Provide training and support for end-users to improve adoption and effective use of IT systems • Administer and maintain key SaaS applications (e.g., Salesforce, MS 365, etc.) ensuring system security, compliance, and user access controls • Document IT workflows, policies, and procedures for knowledge sharing and standardization • Help troubleshoot various IT infrastructure issues as they arise • Contribute one’s own ideas, perspectives, and lived experiences to the emerging culture of the foundation • Assume other responsibilities and explore new opportunities that arise with the evolving needs and aspirations of the foundation

• Managing pre-sales technical / functional support to prospective clients and Global Major customers • Presenting and articulating the capabilities and values of a HPE Network Solution • Working with Territory Managers to qualify opportunities and convert leads into successful engagements • Providing solutions/technology/product/technical and sales support for accounts in assigned territory • Delivering technical presentations to customers, partners, and potential prospects • Managing channel partners to help drive business and deliver demand generation events • Developing account relationships over time to continue to deliver advice to the customer and identify additional opportunities • Preparing detailed product specifications for the development and implementation of customer products/applications/solutions

• Configure and maintain endpoint management baselines in Intune (compliance policies, configuration profiles, and remediation work tied to standards). • Support hybrid identity systems, including Entra ID and on-premises Active Directory. • Execute patching and lifecycle workflows for operating systems and common applications, including remediation tasks and exceptions. • Perform change implementation work through Change Requests, including rollout steps, rollback planning, and post-change validation. • Assist with backup and recovery tasks when assigned, including restore validation. • Troubleshoot issues that cross endpoint, identity, and core infrastructure, escalating with clear notes and relevant logs when needed. • Use existing automation and tooling; write small task-level scripts when appropriate, with review from more senior engineers. • Contribute to KBs, SOPs, runbooks, and clear ticket notes; create new documentation occasionally when a gap is identified. • Participate in client calls as needed for troubleshooting, change discussions, and project work.