• Manage strategic technology projects across the foundation • Partner with the IT Director to propose strategic IT work efforts to improve the foundation’s technology infrastructure • Define project scope, goals, and deliverables that support foundation objectives • Work with team members and technology consultants to gather business and system requirements • Liaise with project stakeholders on an ongoing basis, ensuring effective communication and project alignment with foundation needs • Act as a liaison between internal teams and vendors, ensuring projects are properly resourced and executed • Support vendor selection, contract negotiations, and performance evaluations • Manage changes to the project scope, project schedule, and project costs using proper verification techniques. • Maintain comprehensive project documentation for reference and reporting purposes • Provide team member support on technology projects, questions, and issues as needed • Troubleshoot and help find resolution on issues that arise for team members • Partner with team members to explore how technology can support their work • Create and/or lead additional technology-related trainings on an ongoing basis • Provide training and support for end-users to improve adoption and effective use of IT systems • Administer and maintain key SaaS applications (e.g., Salesforce, MS 365, etc.) ensuring system security, compliance, and user access controls • Document IT workflows, policies, and procedures for knowledge sharing and standardization • Help troubleshoot various IT infrastructure issues as they arise • Contribute one’s own ideas, perspectives, and lived experiences to the emerging culture of the foundation • Assume other responsibilities and explore new opportunities that arise with the evolving needs and aspirations of the foundation

• Managing pre-sales technical / functional support to prospective clients and Global Major customers • Presenting and articulating the capabilities and values of a HPE Network Solution • Working with Territory Managers to qualify opportunities and convert leads into successful engagements • Providing solutions/technology/product/technical and sales support for accounts in assigned territory • Delivering technical presentations to customers, partners, and potential prospects • Managing channel partners to help drive business and deliver demand generation events • Developing account relationships over time to continue to deliver advice to the customer and identify additional opportunities • Preparing detailed product specifications for the development and implementation of customer products/applications/solutions

• Configure and maintain endpoint management baselines in Intune (compliance policies, configuration profiles, and remediation work tied to standards). • Support hybrid identity systems, including Entra ID and on-premises Active Directory. • Execute patching and lifecycle workflows for operating systems and common applications, including remediation tasks and exceptions. • Perform change implementation work through Change Requests, including rollout steps, rollback planning, and post-change validation. • Assist with backup and recovery tasks when assigned, including restore validation. • Troubleshoot issues that cross endpoint, identity, and core infrastructure, escalating with clear notes and relevant logs when needed. • Use existing automation and tooling; write small task-level scripts when appropriate, with review from more senior engineers. • Contribute to KBs, SOPs, runbooks, and clear ticket notes; create new documentation occasionally when a gap is identified. • Participate in client calls as needed for troubleshooting, change discussions, and project work.

• Own endpoint management across client environments (Intune compliance, baselines, configuration profiles, firewall rules, and remediation). • Operate and manage hybrid identity systems, including Entra ID and on-premises Active Directory. • Drive patching and lifecycle execution, including exception handling, remediation planning, and follow-through for endpoints and on-premise servers. • Coordinate local/cloud backup and recovery systems and processes, including restore validation and reliability improvements (Veeam exposure is a plus). • Implement and validate systems changes across servers, virtualization, and core infrastructure fundamentals within approved standards. • Run changes and projects end-to-end through Change Requests: plan the work, call out risk, execute cleanly, validate results, and document outcomes. • Build and improve reusable automation (PowerShell, Graph, workflow tooling) and refine existing scripts and patterns with a focus on repeatability. • Produce SOPs, runbooks, KBs, and diagrams on a regular basis, especially for recurring tasks and common failure modes. • Participate in client calls as needed and communicate status, options, and next steps in plain language.