Role Description Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. - Solution new Cloud approaches events that surface to improve the operations of Cloud Infrastructure - Review, improve and approve architectural modifications to existing Cloud Infrastructure through formal change management processes - Installation and configuration of application components of solutions - Serve as a key resource on complex and/or critical issues related to application and server performance - Expert in Windows Server, Windows Desktop, Red Hat Linux and Oracle Linux operating systems - Manage all scheduled maintenance across all servers, in support of service level agreements - Experience with both SharePoint and VMWare is a plus - Submission of change control for all scheduled maintenance - Responsible for strong working knowledge of security compliance according to State and Federal security policies and regulations - Validation and support of disaster recovery plan for all server and application components of OSGS State contracts - Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement Qualifications - Bachelor’s degree - 5+ years of experience with Linux and Windows systems administration, maintenance and security - 5+ years of experience with general auditing/troubleshooting experience on all levels (network, Linux, software, hardware) - 3+ years of experience with day-to-day troubleshooting of application and database connectivity problems - 3+ years of experience with proactive application monitoring and trouble resolution - 3+ years of experience with report writing in support of service level agreement reporting requirements - 3+ years of Azure Administration experience - 3+ years of experience on key Azure services with three or more of the following: Jenkins, Terraform, Github, Azure Web Services, Kubernetes, Azure DevOps, Key Vault, DNS, Identity Services, Front Door, Traffic Manager, Azure Monitor, App Insights, and Network Watcher - 3+ years of System Administration experience with Windows and Unix - 3+ years of experience with Network Administration (Firewall, ACLs/NAT, design, upgrades, security) - 3+ years of experience with TCP/IP and networking fundamentals - 3+ years of experience with scripting and automation tools like Python/Shell/Perl - 2+ years of experience with process and procedure documentation for contractual required documentation, including an operations manual for ongoing support of the environment - Willingness to support 24x7 production environments - Willingness to complete AZ-204 Certification or equivalent within 6 months of hire Requirements - All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. Application Deadline - This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. - Job posting may come down early due to volume of applicants.

• Maintain the release calendar for in-scope products, coordinating timing, dependencies, and stakeholder communication across APAC and EMEA teams. • Run release readiness reviews and facilitate go/no-go decisions, ensuring acceptance criteria, test evidence, security sign-off, and operational runbooks are complete before deployment. • Execute deployments to staging and production environments, including coordination of pre- and post-release validation, smoke tests, and rollback if needed. • Operate and continuously improve CI/CD pipelines (e.g., Jenkins, GitHub Actions, Azure DevOps), reducing manual steps and lead time for changes. • Drive change management in line with ITIL practices and applicable regulatory frameworks (e.g., GxP, 21 CFR Part 11), maintaining a complete and audit-ready release record. • Coordinate hotfix and emergency change processes, including incident-driven releases, while protecting overall system stability. • Support healthy lower environments (dev, QA, staging) by helping manage availability, configuration parity, and refresh cadence. • Track and report release metrics such as deployment frequency, lead time for changes, change failure rate, and mean time to recovery (DORA metrics). • Act as the regional release point of contact for APAC and EMEA stakeholders, escalating risks and decisions clearly and on time. • Document release processes, runbooks, and lessons learned, and share best practices with engineering teams across regions.

• Improve EP’s developer experience through workflow automation, self-service tooling, reusable infrastructure patterns, and careful standardisation. • Maintain and enhance EP’s GitHub Actions-based build and deployment pipelines to increase engineering productivity and product quality. • Ensure cost-effective use of third-party providers, such as AWS, Datadog, and Akamai. Monitor and optimize cloud spend. • Develop and enforce high technical standards across the engineering team for performance, reliability, security, and maintainability. • Create high-level infrastructure designs that address the ongoing scalability, reliability, security, and performance needs of the platform. • Collaborate across teams and functions to help define our architecture and technical roadmap. • Help design and enforce security controls to ensure EP adheres to key compliance frameworks, such as ISO 27001 and GDPR. • Own the end-to-end availability, reliability, security and performance of the EP platform. • Develop automation, observability, and processes to keep EP highly available, scalable, and resilient. • Participate in on-call rotations and incident response. • Educate and empower software engineers to think operationally when designing services, and to operate what they build. • Embed AI into the development toolchain, including AI-powered security reviews, code analysis, policy enforcement, and observability. Leverage AI to drive personal and team productivity. • Foster a healthy and collaborative culture, in line with EP’s core values. • Make pragmatic decisions and sensible tradeoffs informed by high-level business objectives.

• Operate, maintain, and enhance VoIP and Radius systems within high-performance data centers • Develop and improve automated system management using Puppet and Debian-based server clusters • Drive projects within the VoIP and Radius environment across their full lifecycle — from design and implementation to deployment • Perform performance analysis and optimization to ensure system efficiency and reliability • Plan and execute rollouts of new features and system updates • Carry out regular maintenance activities (system expansions, updates, upgrades) • Analyze, troubleshoot, and resolve technical issues in a structured and goal-oriented manner • Coordinate with upstream providers by creating and managing trouble tickets • Participate in an on-call rotation (additional compensation provided)