• Maintain the release calendar for in-scope products, coordinating timing, dependencies, and stakeholder communication across APAC and EMEA teams. • Run release readiness reviews and facilitate go/no-go decisions, ensuring acceptance criteria, test evidence, security sign-off, and operational runbooks are complete before deployment. • Execute deployments to staging and production environments, including coordination of pre- and post-release validation, smoke tests, and rollback if needed. • Operate and continuously improve CI/CD pipelines (e.g., Jenkins, GitHub Actions, Azure DevOps), reducing manual steps and lead time for changes. • Drive change management in line with ITIL practices and applicable regulatory frameworks (e.g., GxP, 21 CFR Part 11), maintaining a complete and audit-ready release record. • Coordinate hotfix and emergency change processes, including incident-driven releases, while protecting overall system stability. • Support healthy lower environments (dev, QA, staging) by helping manage availability, configuration parity, and refresh cadence. • Track and report release metrics such as deployment frequency, lead time for changes, change failure rate, and mean time to recovery (DORA metrics). • Act as the regional release point of contact for APAC and EMEA stakeholders, escalating risks and decisions clearly and on time. • Document release processes, runbooks, and lessons learned, and share best practices with engineering teams across regions.

• Improve EP’s developer experience through workflow automation, self-service tooling, reusable infrastructure patterns, and careful standardisation. • Maintain and enhance EP’s GitHub Actions-based build and deployment pipelines to increase engineering productivity and product quality. • Ensure cost-effective use of third-party providers, such as AWS, Datadog, and Akamai. Monitor and optimize cloud spend. • Develop and enforce high technical standards across the engineering team for performance, reliability, security, and maintainability. • Create high-level infrastructure designs that address the ongoing scalability, reliability, security, and performance needs of the platform. • Collaborate across teams and functions to help define our architecture and technical roadmap. • Help design and enforce security controls to ensure EP adheres to key compliance frameworks, such as ISO 27001 and GDPR. • Own the end-to-end availability, reliability, security and performance of the EP platform. • Develop automation, observability, and processes to keep EP highly available, scalable, and resilient. • Participate in on-call rotations and incident response. • Educate and empower software engineers to think operationally when designing services, and to operate what they build. • Embed AI into the development toolchain, including AI-powered security reviews, code analysis, policy enforcement, and observability. Leverage AI to drive personal and team productivity. • Foster a healthy and collaborative culture, in line with EP’s core values. • Make pragmatic decisions and sensible tradeoffs informed by high-level business objectives.

• Operate, maintain, and enhance VoIP and Radius systems within high-performance data centers • Develop and improve automated system management using Puppet and Debian-based server clusters • Drive projects within the VoIP and Radius environment across their full lifecycle — from design and implementation to deployment • Perform performance analysis and optimization to ensure system efficiency and reliability • Plan and execute rollouts of new features and system updates • Carry out regular maintenance activities (system expansions, updates, upgrades) • Analyze, troubleshoot, and resolve technical issues in a structured and goal-oriented manner • Coordinate with upstream providers by creating and managing trouble tickets • Participate in an on-call rotation (additional compensation provided)

Role Description We’re looking for a Lead DevOps Engineer to join our Platform Engineering team. This is a high-ownership role for an engineer who wants to shape how a serious EdTech platform is built and run. EP serves over 1.4 million students and 2,500+ schools across AU, NZ, and Canada with a scalable, distributed platform on AWS, deploying continuously to production. You’ll own reliability, security, and operability of the platform, set technical standards across the engineering org, and embed AI throughout the DevOps and security workflow. No direct reports, your leverage comes from the systems you build, the standards you set, and the engineers you coach. On the technical side, you’ll operate EP’s AWS cloud infrastructure, run and improve GitHub Actions CI/CD pipelines, build observability and incident response capability, and develop self-service tooling and reusable infrastructure patterns. You’ll design and enforce security controls to support compliance with ISO 27001 and GDPR, and embed AI across the DevOps and security workflow, from automated code analysis to policy enforcement and observability. At EP, you’ll work on projects that have a real impact on students’ lives, with the freedom, support, and resources to develop your skills and grow your career. Qualifications - Deep experience designing, developing, and operating cloud software and build tooling at scale. - Deep experience with AWS cloud infrastructure, distributed systems, and infrastructure as code. - Experience building continuous deployment pipelines, automated quality and compliance gates, and AI workflow automation. - A strong security mindset, experience with industry-standard security standards and frameworks, and familiarity with DevSecOps practices. - Experience leading work and continuously improving on observability, logging, alerting, and incident response. - Experience working in a distributed, cross-functional engineering team. - Excellent communication skills, both verbal and written. - Ability to manage risk, ambiguity, dependencies, and cross-functional stakeholders. - Ability to align engineering work with high-level organisational goals. - A keen sense of ownership and accountability. Requirements - Improve EP’s developer experience through workflow automation, self-service tooling, reusable infrastructure patterns, and careful standardisation. - Maintain and enhance EP’s GitHub Actions-based build and deployment pipelines to increase engineering productivity and product quality. - Ensure cost-effective use of third-party providers, such as AWS, Datadog, and Akamai. Monitor and optimize cloud spend. - Develop and enforce high technical standards across the engineering team for performance, reliability, security, and maintainability. - Create high-level infrastructure designs that address the ongoing scalability, reliability, security, and performance needs of the platform. - Collaborate across teams and functions to help define our architecture and technical roadmap. - Help design and enforce security controls to ensure EP adheres to key compliance frameworks, such as ISO 27001 and GDPR. - Own the end-to-end availability, reliability, security and performance of the EP platform. - Develop automation, observability, and processes to keep EP highly available, scalable, and resilient. - Participate in on-call rotations and incident response. - Educate and empower software engineers to think operationally when designing services, and to operate what they build. - Embed AI into the development toolchain, including AI-powered security reviews, code analysis, policy enforcement, and observability. - Foster a healthy and collaborative culture, in line with EP’s core values. - Make pragmatic decisions and sensible tradeoffs informed by high-level business objectives. Benefits - Employee Equity Bonus Plan: Be part of our success with equity bonuses that foster ownership and shared growth across the company. - Christmas Shutdown Leave: Enjoy a full company shutdown during the week of Christmas, with 3 extra days of paid leave to bridge any non-public holidays. - Volunteer Day: One paid day per year to volunteer and give back to their communities. - Purchase Extra Leave: Opt-in to buy an extra week of annual leave, with payments spread across the year. - Work From Anywhere: Work up to 90 days per year from a different state or country—perfect for blending work and travel. - Wellness Bonus: Receive a pre-tax $750 NZD End-of-Year Wellness Bonus to support your health and well-being. - Health Insurance: Join our fully funded Southern Cross Wellbeing 1 plan ($500 excess), with optional add-ons and family cover. - Home Set-Up Support: Remote and hybrid workers may be eligible for support to set up a productive and comfortable home workspace. - Communication Allowance: Get $50 NZD/month toward your phone and internet costs if you work remotely or in a hybrid setup. - Parental Leave Support: We support growing families with up to 12 weeks of full-pay top-up for primary caregivers, 3 weeks of paid leave for secondary caregivers, and an extra 5 days of New Parents Leave for both, all available after your first 3 months. - Employee Assistance Program: Access 24/7 confidential support via Sonder for mental health, safety and medical needs - available globally and fully funded by EP. - Learning & Development: Access engaging internal workshops, performance reviews and ongoing development discussions to grow your career. - Tenure Recognition: Celebrate your milestones with bonus leave and cash rewards at 5, 10, and 15 years of service. - Referral Bonus: Recommend great people and earn a $2000 NZD pre-tax bonus when your referral joins and passes their trial period. - Workride: Access a bike, e-bike, or scooter through a temporary pre-tax salary sacrifice, saving 32–63% thanks to tax benefits. - EP Support Groups: Mana Wahine, DEI, Environmental Impact and Wellness Committees. - The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community.