• Develop and lead a comprehensive regional community engagement strategy aligned with NC ROOTS priorities. • Build and manage a robust CBO and community partner network across the region. • Design mechanisms to capture and integrate community input into Regional Needs Assessment, Hub Action Plan, and ongoing program design and refinement. • Work with partners to ensure effective outreach, recruitment, and retention of participants. • Track partner engagement, participation, and outcomes. • Facilitate alignment between community partners and healthcare providers and systems; public health agencies; and social service organizations.

• Maintain a portfolio of accounts with low churn, high adoption, and high health scores. • Develop strong partnerships with your customers. • Collaborate cross-functionally to guide customers through an optimal customer journey that engenders strong satisfaction, supports high levels of product utilisation, and enables actual business value attainment. • Work with customers to identify additional business opportunities, to meet new needs, and/or to upsell into existing accounts. • Regularly perform Executive Business Reviews to customers C-suite • Develop account/territory selling strategies. • Provide accurate sales and net retention forecasts and reports to management in a timely and consistent manner. • Responsible for all contract renewals within your account base • Presenting contract proposals & leading commercial negotiations. • Identify customer issues and work with internal technical and support teams to develop issue resolution plans, milestones, and review points. • Manage and reconcile demands across various and diverse internal groups to achieve desired results for the customer's benefit. • Meet monthly revenue and customer retention goals; ensure Vonage sustains incumbency in existing accounts. • Document customer responses to outreach efforts and issue resolution progress – providing feedback to care, service delivery, program management and finance to ensure all customer inquiries are rightfully addressed. • Work with fellow team members to identify process effectiveness and efficiency improvement opportunities. • Support team efforts to analyze customer base coverage models, generating routes for improvement. • Leverage working relationships with internal product, sales, and marketing teams to address customer needs and inquiries.

• Lead, coach, and develop a high-performing team of Account Managers through weekly one-on-ones, coaching sessions, and performance feedback. • Foster a culture of accountability, collaboration, and continuous improvement. • Provide ongoing mentoring to enhance strategic thinking, client engagement, and solution development. • Serve as a trusted advisor and primary point of escalation for enterprise healthcare clients. • Build and nurture relationships with key client stakeholders, including C-suite and VP-level decision-makers, to identify business needs and opportunities for growth. • Maintain regular communication and on-site engagement to ensure client satisfaction and expand platform utilization. • Develop and execute account growth strategies that align with client goals and Locumsmart’s broader business objectives. • Identify opportunities to expand Locumsmart’s technology and staffing solutions within existing accounts. • Partner with clients to customize solutions that address complex staffing challenges and drive long-term value. • Lead cross-divisional efforts by collaborating with internal departments (Sales, Product, Customer Success, etc.) and external vendors to deliver cohesive client experiences. • Champion vendor engagement and alignment with client goals across the platform. • Oversee account performance metrics, client health reporting, and success plans to mitigate risk and optimize results. • Negotiate client contracts and manage renewal cycles, ensuring mutual value and compliance. • Present data-driven insights and recommendations to clients and internal leadership. • Manage CRM and account data to maintain accuracy and support forecasting.

Role Description This is a rare chance to own the Channel function at a company that has made channel-first a strategic priority — not an afterthought. As our first Channel hire, you will: - Design and launch Daylight's channel partner program from scratch — including partner tiers, certification requirements, margins, deal registration, and rules of engagement. - Establish a scalable partner onboarding process that enables resellers to start selling Daylight quickly and confidently. - Build co-sell and co-marketing playbooks, partner portals, and enablement materials in collaboration with Marketing and Product. - Define KPIs for channel health and own regular reporting to executive leadership. - Leverage your existing book of reseller and VAR relationships to accelerate Daylight's time-to-revenue through the channel. - Actively recruit net-new partners who align with Daylight's ICP and geographic priorities. - Own a channel revenue quota and drive pipeline through partners — you are a player, not just a coach. - Travel to partner sites, industry events, and joint customer meetings regularly to deepen relationships and accelerate deals. - Train and enable partner sales teams to position, demo, and close Daylight — ensuring they can go to market independently. - Serve as Daylight's internal advocate for partners — bringing partner feedback into product, marketing, and pricing conversations. - Build executive relationships at key partner organizations to ensure Daylight is prioritized in their line card and selling motions. - Run QBRs, partner summits, and incentive programs that keep partners engaged and producing. - Collaborate with direct Sales to establish clear rules of engagement and prevent channel conflict. - Partner with Marketing to execute co-branded campaigns, MDF programs, and demand-generation activities. - Work with Finance and Legal to structure partner agreements, deal economics, and compliance frameworks. Qualifications - 7+ years of experience in channel sales, partnerships, or partner development — with at least 3 years managing or building a channel program. - Existing, active relationships with resellers, VARs, distributors, or MSPs that you can bring to bear on Day 1. - Experience building a channel program or being a foundational hire who created structure where none existed. - Willingness to carry your own bag and personally close deals while simultaneously developing scalable infrastructure for future channel hires. - Ability to credibly engage with C-level stakeholders at partner organizations and internally. - Data-driven mindset, tracking pipeline health, partner productivity, and program ROI. - Comfortable and enthusiastic about frequent travel — regional partner visits, national events, and customer-facing engagements are core to this role. - Ability to thrive with ambiguity, set your own agenda, and be productive without large support infrastructure. Requirements - Experience selling through the channel in Daylight's vertical/industry — familiarity with the reseller landscape in our space. - Prior experience as the first Channel hire at a growth-stage company. - Exposure to channel automation tools (e.g., Alliances, Impartner, Zift, PartnerStack) and CRM hygiene for channel pipeline. - Relationships with distributors (e.g., Ingram Micro, TD SYNNEX, Arrow) in addition to direct resellers.