Role Description This is a remote position. Currently, we have an immediate opening for a Collector to join our team! The Collector is responsible for performing debt collection activities on delinquent loans, including consumer, business, real estate loans, credit cards, and negative account balances. The Collector will contact members and act to minimize FFCU’s loan and share losses. - Locating and managing member assets, making necessary adjustments to member accounts. - Performing collection activities such as communicating with members through various channels regarding past due loans and negative share accounts. - Preparing documentation for repossessions and liquidate collateral to recover outstanding debts, mitigate financial risk and safeguard the interests of FFCU. - Preparing documentation that is clear and defined which can be referenced for assigning debt to collection agencies, filing legal actions, or garnishing wages. - Protecting FFCU assets, securing repayment as appropriate, and monitoring accounts up to dismissal, discharged or repayment period by recognizing the credit risk, clarifying/prioritizing the problem and implementing an action plan. - Engaging with members proactively to initiate and sustain positive relationships, while fostering clear and effective communication. Qualifications - Education: High school diploma or GED. - Experience in one or more of the following: guest relations, sales, customer service, account management or banking. - Minimum 5 years’ experience with financial institution. Company Description Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Role Description Quer gerenciar a estratégia de uma das maiores marcas de tecnologia de pagamentos do mundo? Buscamos um perfil hunter, analítico, e nativo em espanhol para escalar nossa presença no mercado LATAM. Se você gosta de fechar grandes parcerias e quer um ambiente global para crescer, seu lugar é aqui. - Expansão LATAM: Prospectar, negociar e ativar novos parceiros estratégicos. - Gestão de Pipeline: Controlar oportunidades no CRM com foco total em dados e conversão. - Sucesso do Parceiro: Acompanhar a jornada do cliente, garantindo que ele extraia o máximo da nossa tecnologia. - Estratégia Cross-Functional: Colaborar com times internos para otimizar soluções e bater metas globais. Qualifications - Espanhol Nativo (Obrigatório): Você falará com o mercado internacional diariamente. - Background Comercial: Experiência com prospecção, vendas B2B e gestão de contas. - Soft Skills: Perfil multitarefa, proativo e resiliente. - Formação: Ensino Superior (concluído ou cursando). Benefits - Suporte ao desenvolvimento profissional e de carreira - Uma empresa com uma cultura inclusiva e dedicada à responsabilidade social - Uma equipe global de pessoas interessadas em aprender e guiadas pelos valores da empresa - Salário: De R$ 7.939,35 + Comissão + VT + VR ou VA (R$15,94 por dia) - Benefícios: Assistência Médica, Assistência Odontológica, Auxílio Creche, Seguro de Vida, Oportunidades de Crescimento, Treinamentos de Marketing Digital, Ambiente de Trabalho Dinâmico/Descontraído, Parcerias com Universidades, Escolas de Idiomas - Horário: De segunda a sexta-feira - Das 9h às 17h12 - Trabalho remoto.

Role Description The primary goal of this position is to provide high quality customer service, effectively interface with patients, patient’s families, national payers, home cares and medical doctor’s offices to assist patient and medical provider in expediting the process starting the patient on client product, and ensure the highest level of reimbursement is attained for client product. This role is responsible for supporting a copay program by: - Handling inbound and outbound patient and pharmacy interactions - Resolving complex escalations - Ensuring accurate updates to protected health information (PHI) - Coordinating with internal teams, clients, and vendors to troubleshoot issues - Completing benefit verifications - Managing accumulator/maximizer scenarios - Tracking and reporting on escalation trends - Delivering a high-touch, client-facing experience This role is on the copay team and not within the reimbursement hub. Specific Job Duties - Manage escalations related to manufacturer copay programs, including proactive follow‑up with patients, pharmacies, internal teams, and clients to ensure timely resolution and full loop closure. - Conduct benefit investigations, verify insurance benefits for patient and physicians’ offices, and submit and obtain prior authorizations as required by payer; obtain recertification for cases requiring extended treatment/coverage beyond the expiration of original approval. - Accurately enter and maintain data as required in client database and patient files and utilize the client database to monitor outstanding items on each client case file. Ensure files are complete so team can determine the current status. - Participate in conference calls as needed with Client Sales Representatives, client management and physicians’ offices regarding status of cases, drug orders and status of alternative funding. - Provide coordination of order for product, shipment of product, and therapy initiation with pharmacy and patient. - Participate in Call Center Activities, triage and respond to incoming calls from patients, insurance companies, physicians, Sales Reps, pharmacies and homecare agencies. May serve as single point of contact for an assigned group of prescribers. - Identify and report events as required by the REMS requirements for specified medication. Recognize adverse event, product quality complaint, potential risk events, and forward information to the appropriate team member for reporting to the manufacturer. - Educate patients, prescribers, and others regarding program requirements, and facilitate referrals. - Maintain good housekeeping techniques, adhering to quality and production standards and comply with all applicable company, state, and federal safety and environmental programs and procedures. Qualifications - High School Diploma/GED or equivalent experience - 4 – 6 years’ experience in the insurance, biotechnology, or pharmaceutical industries; customer service and/or reimbursement. Health Insurance claims or patient accounting experience a plus. - Computer proficiency in MS Office applications, with database experience a plus. - Excellent written and verbal communication skills, with demonstrated ability to communicate with others at all levels. - Ability to manage multiple priorities and meet deadlines. - Detail oriented with good analytical skills. - Knowledge of third party billing, coding, medical terminology, prior authorizations and appeals preferred. Benefits - Remote opportunities - Competitive salaries - Growth opportunities for promotion - 401K with company match* - Tuition reimbursement - Flexible work environment - Discretionary PTO (Paid Time Off) OR 20 days PTO - Paid Holidays - Employee assistance programs - Medical, Dental, and vision coverage - HSA/FSA - Telemedicine (Virtual doctor appointments) - Wellness program - Adoption assistance - Short term disability - Long term disability - Life insurance - Discount programs

Role Description Chronic Care Staffing is looking for a dedicated Registered Nurse to join our remote care team. This role exists to bridge the gap between patients managing complex, long-term health needs and the clinical providers overseeing their care. By providing consistent, empathetic support, you will help patients navigate their treatment plans, improve their quality of life, and ensure they remain connected to the healthcare system. If you enjoy working in a structured telehealth environment and want to apply your clinical skills toward preventative care rather than bedside patient management, this role offers a stable, supportive, and impactful career path. - Primary point of contact for an assigned panel of patients. - Success is measured by your ability to build rapport quickly over the phone, accurately capture health data, and guide patients toward their self-management goals. - Within the first 30 days: - Become proficient in our EHR workflows. - Understand our specific CCM and RPM protocols. - Begin managing your patient outreach independently. - Ongoing: - Maintain high-quality documentation. - Meet daily outreach goals. - Proactively identify changes in a patient’s health status that require provider intervention. - Long-term: - Become a trusted clinical resource for your patients. - Contribute to higher adherence rates to care plans and better overall health outcomes for the individuals you support. Qualifications - Active, unencumbered Registered Nurse (RN) license. - Must reside within the MST or PST time zone. - Current BLS certification. - Recent experience in a clinical or chronic care coordination setting. - High proficiency in Electronic Health Record (EHR) systems and Google Suite. - A private, HIPAA-compliant home office with high-speed internet and a dual-monitor setup. Requirements - Prior experience with Transitional Care Management (TCM) or Remote Patient Monitoring (RPM) (preferred). - Knowledge of CMS compliance standards and clinical quality reporting (preferred). - Experience facilitating patient and family education regarding chronic condition management (preferred). - Bilingual fluency in English and Spanish (preferred). Benefits - Health, dental, and vision insurance coverage. - 401(k) retirement plan. - Life and long-term disability insurance. - Incremental PTO increases based on tenure. - Structured on-the-job training and clear opportunities for internal professional growth. - Consistent Monday–Friday schedule with no weekend requirements. How to Apply If you are an RN who values building meaningful patient relationships and enjoys the autonomy of remote work, we invite you to apply. Please submit your resume detailing your relevant clinical experience. We look forward to learning more about how your background can support our patients' health journeys.