Role Description As an Enrollment Coordinator, you will be responsible for enrolling eligible health plan members into the CKD program. The coordinator will make calls to eligible payor program members and discuss the benefits that the CKD program can provide them in an effort to persuade them to join the CKD program. The CKD Enrollment Coordinator will partner cross functionally with various operational business units while supporting departmental objectives within company and regulatory guidelines. - Make outbound calls to contact referred members of contracted clients to engage and educate members on the CKD program and its benefits. - Effectively communicate how our services could benefit prospective patients, overcome patient objections, understand the elements of our value proposition, and adapt this to patients’ needs and concerns. - Meet or exceed set goals, such as rate of enrollments/engagements, call volume, and documentation quality. - Follow established company policies and procedures and apply acquired job skills to accomplish daily enrollment/un-enrollment operations/processes. - Determine eligibility for related plan members to ensure compliance, and obtain missing information for enrollment completion. Qualifications - Must be able to work Monday - Friday 10:00AM to 6:30 PM Central Time. - 2+ years of experience in patient support, customer service, call center, or sales. - Strong track record of meeting performance goals. - Excellent phone presence, including active listening and clear verbal communication. - Clear and concise written communication. - High school diploma or GED. - Positive, compassionate, and tenacious professional approach; must be able to handle multiple tasks in a fast-paced environment. Benefits - Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: - We care deeply about the people we serve. - We are better when we work together. - Humility is a source of our strength. - We bring joy to our work. - We deliver on our promises. - We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. - Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey. - If you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application! Company Description Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us! It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

Role Description Group O is seeking a Bilingual (English/Spanish) Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns. As a Bilingual Call Center Customer Service Representative, you will play a vital role in delivering exceptional customer service experiences to individuals who contact our organization on behalf of our clients for assistance. - Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support. - Provide prompt, courteous, and accurate responses to meet customer needs. - Listen actively to customer concerns, identify the root cause of their issues, and work diligently to resolve problems to the customer's satisfaction. - Utilize available resources, tools, and knowledge bases to troubleshoot and address inquiries effectively. - Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism. - Maintain a thorough understanding of the company's products, services, features, pricing, and promotions. - Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information. - Accurately record all customer interactions, inquiries, and resolutions in the appropriate systems or databases. - Collaborate with other departments to address customer inquiries that require specialized expertise or escalation. - Proactively identify opportunities to enhance processes, procedures, and service delivery methods to improve the overall customer experience. Qualifications - High School Diploma - Basic customer service and phone handling experience. - Strong verbal communication skills, with the ability to convey information clearly, concisely, and professionally. - Active listening skills and the ability to empathize with customers while remaining calm and composed under pressure. - Excellent problem-solving abilities and a willingness to take ownership of customer issues until a resolution is achieved. - Familiarity with basic computer applications and proficiency in typing and data entry. - Adaptability to work in a demanding environment with shifting priorities and a diverse customer base. - Commitment to maintaining confidentiality, integrity, and professionalism in handling customer interactions and sensitive information. Requirements - Ability to work a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs. Benefits - Medical, Dental, Vision, and Life Insurance - Flexible Spending Accounts (Medical and Dependent Care) - 401(k) Plan with Company Match - Generous Paid Time Off - 10.5 Paid Holidays - Career Development Opportunities

• Reviewing patient schedules in advance to prepare charts • Pulling lab results, imaging reports, and prior consultation notes into the EMR • Accompanying the doctor virtually during patient visits to record clinical notes and documentation accurately • Handling incoming calls and scheduling appointments during non-scribing hours • Relaying information between the physician and patients • Assisting the doctor between back-to-back appointments to maintain a smooth clinic flow

Role Description This position is remote and will support the Southern Tier. Partners with Industrial Sales team to drive industrial and hazardous waste sales revenue growth. Provides customer service and support for internal and external customers. Applies technical knowledge to consult with existing and potential customers on transportation and disposal options. Leads process change initiatives and contributes to the onboarding of new employees. Assists with daily leadership and acts as subject matter expert for other Representatives. Essential Duties and Responsibilities - Assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes. - Applies technical knowledge to assist customers with testing parameters and proper completion of profiles, manifests, and appropriate forms. - Processes profiles, contracts and credit requests, schedules pick-ups, resolves billing inquiries, and resolves customer issues. - Develops economic and practical solutions for customers using competitive pricing tools. - Develops customized proposals and prepares correspondence. - Effectively utilizes, coordinates, and cultivates relationships with internal and external customers. - Contributes to the achievement of the assigned territory revenue goals for the Industrial sales teams. - Maintains and builds upon existing customer relationships through active account management and retention including the administration of profile renewals, regulatory updates, and new service offerings. - Leverages existing customer relationships to identify new waste stream opportunities. - Drives new opportunities through the use of written correspondence, collateral materials, email, and phone calls. - Provides leads to account managers and program managers using WM sales management tools. - Conducts effective probing of inbound customer calls to identify the proper methodology to “close” the customer. - Assists account managers with receivables and collections issues. - Handles inbound customer calls and referrals from account managers. - Delegates data entry, manifest preparation, filing, and other basic administrative tasks to Industrial Sales Coordinators. - Performs special projects and other duties as assigned by supervisor. - Trains and mentors new and existing Technical Service Representatives and Industrial Sales Coordinators. - Prepares material and conducts training sessions for non-TSC employees (i.e. Hauling Division, Sales team, Billing Clerks, and Landfill Scalehouse Clerks). - Supervises Technical Service Center in TSM’s absence. - Monitors real-time contact handling performance and proactively reacts to service delivery issues. - Leads team huddles and team meetings. - Subject matter expert on the floor utilized by team for answering questions and gathering team feedback. Qualifications - Must live and work in the US. - High School Diploma or GED (accredited). - 3 years industry experience (in addition to education requirement). - Applicable regulatory training. Physical Requirements - This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Pay The expected base pay for this position across the U.S. is $53,770. This represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for commission. Benefits - Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability. - Stock Purchase Plan. - Company match on 401K. - Paid Vacation, Holidays, and Personal Days. - Benefits may vary by site.