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BeOne Medicines, formerly known as BeiGene, is a global next-generation oncology company founded in 2010 with the vision of expanding access to high-quality can
Executive Director, Global Technology Service Delivery
Location
United States
Posted
120 days ago
Salary
$278.2K - $358.2K / year
Seniority
Lead
Job Description
Executive Director, Global Technology Service Delivery
BeOne Medicines
• Define and execute the global technology strategy aligned with business objectives and regulatory requirements. • Establish governance frameworks for technology services, ensuring compliance with data privacy/residency laws, GxP and other industry standards. • Partner with senior business and technology leaders to drive digital transformation initiatives and operational efficiency. • Lead global support services, including Microsoft 365 administration, end user computing, enterprise collaboration platforms, and communication tools. • Oversee global helpdesk operations, ensuring high-quality, timely support for end-users across all regions. • Manage IT Service Management (ITSM) processes and platforms, driving continuous improvement and automation. • Ensure reliable conference room technology and site support services for global offices and facilities. • Drive the deployment of ServiceNow to support enhanced ITSM process and procedures.
Job Requirements
- 14+ years in technology service delivery leadership roles, with at least 8 years in a global leadership capacity.
- Bachelor's degree in Information Technology, Computer Science, or related field; advanced degree preferred.
- Proven experience managing global solutions including Microsoft 365, Azure, ITSM platforms (e.g., ServiceNow), enterprise collaboration tools (e.g. MS Teams), end user computing and services.
- Strong background in pharmaceutical or life sciences industry, with knowledge of GxP, HIPAA and regulatory compliance.
- Expertise in managing global helpdesk and site support services.
- Strategic thinking with ability to execute operational excellence.
- Exceptional leadership, communication, and stakeholder management skills.
- Strong vendor management and negotiation capabilities.
- ITIL Expert or equivalent in IT Service Management.
- Microsoft Certified: Enterprise Administrator Expert.
- PMP or similar project management certification (pref).
Benefits
- Medical
- Dental
- Vision
- 401(k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness
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