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BeOne Medicines

BeOne Medicines, formerly known as BeiGene, is a global next-generation oncology company founded in 2010 with the vision of expanding access to high-quality can

Executive Director, Global Technology Service Delivery

Location

United States

Posted

120 days ago

Salary

$278.2K - $358.2K / year

Seniority

Lead

Bachelor Degree14 yrs expEnglishAzureITSMServiceNow

Job Description

Executive Director, Global Technology Service Delivery

BeOne Medicines

• Define and execute the global technology strategy aligned with business objectives and regulatory requirements. • Establish governance frameworks for technology services, ensuring compliance with data privacy/residency laws, GxP and other industry standards. • Partner with senior business and technology leaders to drive digital transformation initiatives and operational efficiency. • Lead global support services, including Microsoft 365 administration, end user computing, enterprise collaboration platforms, and communication tools. • Oversee global helpdesk operations, ensuring high-quality, timely support for end-users across all regions. • Manage IT Service Management (ITSM) processes and platforms, driving continuous improvement and automation. • Ensure reliable conference room technology and site support services for global offices and facilities. • Drive the deployment of ServiceNow to support enhanced ITSM process and procedures.

Job Requirements

  • 14+ years in technology service delivery leadership roles, with at least 8 years in a global leadership capacity.
  • Bachelor's degree in Information Technology, Computer Science, or related field; advanced degree preferred.
  • Proven experience managing global solutions including Microsoft 365, Azure, ITSM platforms (e.g., ServiceNow), enterprise collaboration tools (e.g. MS Teams), end user computing and services.
  • Strong background in pharmaceutical or life sciences industry, with knowledge of GxP, HIPAA and regulatory compliance.
  • Expertise in managing global helpdesk and site support services.
  • Strategic thinking with ability to execute operational excellence.
  • Exceptional leadership, communication, and stakeholder management skills.
  • Strong vendor management and negotiation capabilities.
  • ITIL Expert or equivalent in IT Service Management.
  • Microsoft Certified: Enterprise Administrator Expert.
  • PMP or similar project management certification (pref).

Benefits

  • Medical
  • Dental
  • Vision
  • 401(k)
  • FSA/HSA
  • Life Insurance
  • Paid Time Off
  • Wellness

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