Role Description Mercier Consultancy MD is thrilled to present an exceptional opportunity for dedicated and motivated Italian Speaking Customer Service Representatives to become a valued part of our dynamic team, supporting a well-established and reputable Online Bank. This position is perfect for individuals who possess a strong passion for finance and exemplary customer service skills. As a representative, you will play a crucial role in delivering top-notch assistance to Italian-speaking clients, helping them navigate and manage their online banking needs with efficiency, accuracy, and utmost security. Your contributions will ensure a seamless and positive digital banking experience for our customers, reinforcing their trust and satisfaction with our services. - Respond to customer inquiries related to online banking services, account management, and transactions in Italian. - Assist clients with account setup, password resets, transaction inquiries, and dispute resolution. - Ensure compliance with banking regulations and data security protocols while handling sensitive information. - Resolve customer complaints and issues promptly with a focus on delivering excellent service. - Maintain accurate records of customer interactions and transactions in the CRM system. - Collaborate with internal teams to escalate and resolve complex issues efficiently. - Stay informed about new banking products, services, and online security measures to provide accurate and up-to-date information to customers. Qualifications - Exceptional fluency in Italian (both written and spoken) is essential. - Previous experience in customer service within the banking or financial sector is preferred. - Strong knowledge of online banking platforms and financial products. - Excellent communication and interpersonal skills. - Ability to handle sensitive information with discretion and maintain confidentiality. - Proficient problem-solving skills and ability to work under pressure. - Familiarity with CRM systems and banking compliance requirements. - Willingness to work flexible hours as needed to support customers across different time zones. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - 2 Extra Salaries per year - And Much More...

• Manage customer inquiries via email or phone, ensuring timely and professional responses. • Assist with order processing, quoting, and coordination with suppliers. • Update and maintain product listings on Shopify. • Perform administrative tasks such as scheduling, data entry, and report preparation. • Chase leads and abandoned checkouts to drive sales and customer engagement. • Inbound and outbound sales calls and emails. • Plus other tasks may be required.

Role Description We are looking for enthusiastic and dedicated individuals to join our team as Entry-Level Live Chat Agents. This remote position offers both part-time and full-time opportunities, providing flexibility to fit your lifestyle. As a Live Chat Agent, you will be the first point of contact for our customers, offering real-time assistance and support through our online chat platform. Your role is crucial in ensuring customer satisfaction and enhancing the overall experience of our users. You will be responsible for addressing inquiries, resolving issues, and providing information about our products and services. This position is ideal for individuals who are passionate about customer service, possess excellent communication skills, and thrive in a fast-paced, digital environment. Our company values innovation, teamwork, and a customer-centric approach, and we are committed to providing our employees with the tools and support they need to succeed. As a Live Chat Agent, you will have the opportunity to develop your skills, gain valuable experience, and contribute to a dynamic and growing organization. We offer comprehensive training to ensure you are well-equipped to handle a variety of customer interactions and provide exceptional service. If you are a proactive problem-solver with a positive attitude and a desire to make a difference, we encourage you to apply and become a part of our team. Join us in delivering outstanding customer experiences and building lasting relationships with our clients. - Respond promptly to customer inquiries via live chat. - Provide accurate information about products and services. - Resolve customer issues and complaints efficiently. - Escalate complex issues to appropriate departments when necessary. - Maintain a positive and professional demeanor at all times. - Document customer interactions and feedback for future reference. - Collaborate with team members to improve customer service processes. - Stay updated on product knowledge and company policies. Qualifications - Excellent written communication skills. - Ability to multitask and manage time effectively. - Strong problem-solving skills and attention to detail. - Basic computer skills and familiarity with chat platforms. - Ability to work independently and as part of a team. - High school diploma or equivalent. - Previous customer service experience is a plus. - Availability to work flexible hours, including weekends and holidays. Benefits - Paid Time Off - Dental Insurance - Life Insurance - Retirement - Vision Insurance - Medical Insurance - Competitive hourly pay - Paid training - Performance-based incentives (where applicable) - Flexible work schedules - Opportunities for growth and advancement - 100% remote / work-from-home

Role Description We invite an organized and detail-oriented Junior Customer Support Specialist to join our Website Development team at Dev.Pro. In this on-demand role, you’ll help maintain company documentation by processing publishing requests, updating content in WordPress, and supporting the structure and accuracy of our internal knowledge base. You’ll work closely with document owners and stakeholders to implement updates, publish new content, and ensure consistency across company portals. Qualifications - 1+ year of WordPress experience, including hands-on work in the admin panel - Experience managing and updating content in WordPress - Intermediate+ English level, including written business communication - Experience working with Google Workspace and Google Drive - Strong attention to detail and organizational skills - Excellent communication and coordination skills - Ability to manage multiple requests and follow through on tasks independently - Responsible and reliable work approach with clear communication on task progress - Basic QA mindset and ability to spot inconsistencies, formatting or content issues Requirements - Desirable: Experience supporting or maintaining internal documentation (tech manuals, guidelines, etc.) - Desirable: Previous experience working in an IT company Benefits - Join a dynamic IT company with 1,000+ global specialists and a supportive team culture - Gain hands-on experience working in a U.S.-based business environment - Enjoy a flexible setup that allows you to combine work at Dev.Pro with other commitments Key Responsibilities - Maintain and coordinate company documentation by processing publishing requests from document owners - Publish new documents in WordPress and update related files in Google Drive - Update and maintain existing documentation in WordPress - Manage publishing and content update requests - Maintain the structure and organization of the internal knowledge base - Conduct documentation audits to ensure accuracy and relevance - Communicate with document owners to clarify requirements and coordinate updates - Process internal feedback forms related to documentation Our Next Steps - Submit a CV in English - Intro call with a Recruiter - Interview - Offer