Role Description Mercier Consultancy is proud to offer an exciting and rewarding position for a dedicated Italian Speaking Customer Support Representative specializing in consumer electronics, based in the vibrant and culturally rich country of Greece. This role presents an excellent opportunity for individuals who are deeply passionate about the latest technology and enjoy working in a fast-paced, evolving sector. Candidates will have the chance to engage with customers directly, providing top-notch support and solutions while contributing to customer satisfaction and loyalty. - Provide expert customer support in Italian for consumer electronics products. - Assist customers with product inquiries, troubleshooting, and technical support. - Resolve customer complaints and issues promptly while ensuring high customer satisfaction. - Maintain detailed records of customer interactions in the CRM system. - Collaborate with technical teams to escalate and resolve complex issues. - Stay up-to-date with the latest consumer electronics trends and product updates to provide accurate information. Qualifications - Exceptional fluency in Italian (both written and spoken) is essential. - A minimum English proficiency level of B2 is required. - Experience in customer support, especially in the consumer electronics sector, is preferred. - Strong communication and interpersonal skills. - Proficient problem-solving abilities and a customer-oriented approach. - Familiarity with CRM software and technical support tools. - Able to work independently and as part of a team. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary - Relocation Package - Fully Paid Training - Health Insurance - And Much More...

Role Description Mercier Consultancy is excited to offer a position for a Spanish Speaking Customer Support Representative with (remote) work in Greece and paid relocation to Greece. This role is ideal for individuals who excel in customer service and wish to experience the rich culture and lifestyle of Greece while supporting Spanish-speaking clients. - Provide customer support to Spanish-speaking clients through phone, email, and chat. - Respond promptly and professionally to inquiries regarding products, services, and company policies. - Resolve customer complaints and issues efficiently, ensuring high customer satisfaction. - Maintain accurate records of all customer interactions in the CRM system to facilitate continuous improvement. - Collaborate with various departments to deliver comprehensive solutions and enhance customer experience. - Stay updated on company products and industry developments to provide informed assistance. Qualifications - Fluency in Spanish (both spoken and written) is essential; proficiency in English is a plus. - No experience needed, but willingness to learn. - Strong communication skills with a customer-oriented approach. - Excellent problem-solving skills and the ability to handle challenging situations. - Familiarity with customer support software and CRM systems is advantageous. - Ability to work independently in a remote setting while maintaining collaboration with team members. - Willingness to relocate to Greece with support from the company’s paid relocation package. Benefits - Competitive Monthly Salary - Relocation Package - Airport Pick-Up - Fully Paid Training - Health Insurance - Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece - And Much More...

Role Description We are hiring a Customer Care Agent to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality on the Disney Dreamlight Valley project. - Handle customer requests via tickets, with potential phone support, in English and French - Investigate and resolve issues using internal tools and knowledge bases - Track, document, and follow up on cases until full resolution - Escalate complex or technical cases to relevant teams when needed - Identify recurring issues and contribute to improving support processes and templates Success will be measured by: - Fast and accurate resolution of customer cases with a strong focus on quality - High level of customer satisfaction and service consistency - Effective workload management and strong prioritization skills - Active contribution to improving support workflows and reducing recurring issues You will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players. This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational excellence within a global gaming company. Qualifications - Fluent English (written and spoken) + Ukrainian proficiency - Upper-Intermediate or Advanced level of French is required - Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them) - Ability to manage workload, prioritize tasks, and work effectively under pressure - Strong communication, empathy, and customer-oriented mindset - Problem-solving skills with ownership and responsibility for outcomes - Calm, organized, and proactive approach in stressful situations - Ability to collaborate effectively within a team and adapt to changes Benefits - Possibility to work remotely in a global product company with talented people - Competitive salary based on your experience and skills - 21 days of paid vacation, 5 paid sick days, plus national holidays - Medical insurance and access to a psychologist - Parental leave support - Access to internal learning platform (courses, trainings, certifications) - Employee Referral Program with attractive bonuses - Full technical support and equipment provided Company Description At Gameloft Ukraine, you’ll be joining a studio that creates games enjoyed by millions of players around the world. Our teams work closely across different disciplines to build exciting experiences for PC, consoles, and mobile platforms. We also love staying connected beyond work — with regular social events and community activities, both remotely and at our Lviv office.

• Provide fast, friendly, and effective support to players via our ticketing platform, as well as potentially through chat and email • Resolve technical, account, and gameplay queries with empathy and professionalism • Escalate complex issues and collaborate with internal teams to ensure thorough resolution • Identify and report recurring player issues, suggesting improvements to enhance the player experience • Maintain up-to-date knowledge of Albion Online and its systems, staying informed about game updates and community trends • Deliver support in a clear, concise, and respectful manner, ensuring player confidentiality and satisfaction