Role Description We are looking for enthusiastic and dedicated individuals to join our team as Entry-Level Live Chat Agents. This remote position offers both part-time and full-time opportunities, providing flexibility to fit your lifestyle. As a Live Chat Agent, you will be the first point of contact for our customers, offering real-time assistance and support through our online chat platform. Your role is crucial in ensuring customer satisfaction and enhancing the overall experience of our users. You will be responsible for addressing inquiries, resolving issues, and providing information about our products and services. This position is ideal for individuals who are passionate about customer service, possess excellent communication skills, and thrive in a fast-paced, digital environment. Our company values innovation, teamwork, and a customer-centric approach, and we are committed to providing our employees with the tools and support they need to succeed. As a Live Chat Agent, you will have the opportunity to develop your skills, gain valuable experience, and contribute to a dynamic and growing organization. We offer comprehensive training to ensure you are well-equipped to handle a variety of customer interactions and provide exceptional service. If you are a proactive problem-solver with a positive attitude and a desire to make a difference, we encourage you to apply and become a part of our team. Join us in delivering outstanding customer experiences and building lasting relationships with our clients. - Respond promptly to customer inquiries via live chat. - Provide accurate information about products and services. - Resolve customer issues and complaints efficiently. - Escalate complex issues to appropriate departments when necessary. - Maintain a positive and professional demeanor at all times. - Document customer interactions and feedback for future reference. - Collaborate with team members to improve customer service processes. - Stay updated on product knowledge and company policies. Qualifications - Excellent written communication skills. - Ability to multitask and manage time effectively. - Strong problem-solving skills and attention to detail. - Basic computer skills and familiarity with chat platforms. - Ability to work independently and as part of a team. - High school diploma or equivalent. - Previous customer service experience is a plus. - Availability to work flexible hours, including weekends and holidays. Benefits - Paid Time Off - Dental Insurance - Life Insurance - Retirement - Vision Insurance - Medical Insurance - Competitive hourly pay - Paid training - Performance-based incentives (where applicable) - Flexible work schedules - Opportunities for growth and advancement - 100% remote / work-from-home

Role Description We invite an organized and detail-oriented Junior Customer Support Specialist to join our Website Development team at Dev.Pro. In this on-demand role, you’ll help maintain company documentation by processing publishing requests, updating content in WordPress, and supporting the structure and accuracy of our internal knowledge base. You’ll work closely with document owners and stakeholders to implement updates, publish new content, and ensure consistency across company portals. Qualifications - 1+ year of WordPress experience, including hands-on work in the admin panel - Experience managing and updating content in WordPress - Intermediate+ English level, including written business communication - Experience working with Google Workspace and Google Drive - Strong attention to detail and organizational skills - Excellent communication and coordination skills - Ability to manage multiple requests and follow through on tasks independently - Responsible and reliable work approach with clear communication on task progress - Basic QA mindset and ability to spot inconsistencies, formatting or content issues Requirements - Desirable: Experience supporting or maintaining internal documentation (tech manuals, guidelines, etc.) - Desirable: Previous experience working in an IT company Benefits - Join a dynamic IT company with 1,000+ global specialists and a supportive team culture - Gain hands-on experience working in a U.S.-based business environment - Enjoy a flexible setup that allows you to combine work at Dev.Pro with other commitments Key Responsibilities - Maintain and coordinate company documentation by processing publishing requests from document owners - Publish new documents in WordPress and update related files in Google Drive - Update and maintain existing documentation in WordPress - Manage publishing and content update requests - Maintain the structure and organization of the internal knowledge base - Conduct documentation audits to ensure accuracy and relevance - Communicate with document owners to clarify requirements and coordinate updates - Process internal feedback forms related to documentation Our Next Steps - Submit a CV in English - Intro call with a Recruiter - Interview - Offer

Role Description Mercier Consultancy is proud to offer an exciting and rewarding position for a dedicated Italian Speaking Customer Support Representative specializing in consumer electronics, based in the vibrant and culturally rich country of Greece. This role presents an excellent opportunity for individuals who are deeply passionate about the latest technology and enjoy working in a fast-paced, evolving sector. Candidates will have the chance to engage with customers directly, providing top-notch support and solutions while contributing to customer satisfaction and loyalty. - Provide expert customer support in Italian for consumer electronics products. - Assist customers with product inquiries, troubleshooting, and technical support. - Resolve customer complaints and issues promptly while ensuring high customer satisfaction. - Maintain detailed records of customer interactions in the CRM system. - Collaborate with technical teams to escalate and resolve complex issues. - Stay up-to-date with the latest consumer electronics trends and product updates to provide accurate information. Qualifications - Exceptional fluency in Italian (both written and spoken) is essential. - A minimum English proficiency level of B2 is required. - Experience in customer support, especially in the consumer electronics sector, is preferred. - Strong communication and interpersonal skills. - Proficient problem-solving abilities and a customer-oriented approach. - Familiarity with CRM software and technical support tools. - Able to work independently and as part of a team. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary - Relocation Package - Fully Paid Training - Health Insurance - And Much More...

Role Description Mercier Consultancy is excited to offer a position for a Spanish Speaking Customer Support Representative with (remote) work in Greece and paid relocation to Greece. This role is ideal for individuals who excel in customer service and wish to experience the rich culture and lifestyle of Greece while supporting Spanish-speaking clients. - Provide customer support to Spanish-speaking clients through phone, email, and chat. - Respond promptly and professionally to inquiries regarding products, services, and company policies. - Resolve customer complaints and issues efficiently, ensuring high customer satisfaction. - Maintain accurate records of all customer interactions in the CRM system to facilitate continuous improvement. - Collaborate with various departments to deliver comprehensive solutions and enhance customer experience. - Stay updated on company products and industry developments to provide informed assistance. Qualifications - Fluency in Spanish (both spoken and written) is essential; proficiency in English is a plus. - No experience needed, but willingness to learn. - Strong communication skills with a customer-oriented approach. - Excellent problem-solving skills and the ability to handle challenging situations. - Familiarity with customer support software and CRM systems is advantageous. - Ability to work independently in a remote setting while maintaining collaboration with team members. - Willingness to relocate to Greece with support from the company’s paid relocation package. Benefits - Competitive Monthly Salary - Relocation Package - Airport Pick-Up - Fully Paid Training - Health Insurance - Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece - And Much More...