Horizon Hotels

Role Description We are seeking dedicated, customer-focused individuals to join our team as Virtual Call Center Agents. In this remote position, you will handle inbound and/or outbound calls, respond to customer inquiries, resolve issues, and provide exceptional service. Multiple day and night shift schedules are available to fit your needs. - Answer a high volume of inbound calls or initiate outbound calls as needed - Assist customers with account questions, billing, orders, scheduling, or service inquiries - Provide accurate, clear, and friendly communication across phone, email, and/or chat - Troubleshoot product or service issues and offer effective solutions - Use company software (CRM systems) to update customer records - Follow scripts, quality guidelines, and compliance rules - Escalate complicated issues to supervisors or specialized teams - Meet performance goals related to customer satisfaction, call handling time, and first-call resolution - Maintain professionalism, patience, and empathy during all interactions - Stay up to date on product knowledge, policy updates, and process changes - Work independently while staying connected with the team through virtual tools Qualifications - High school diploma or equivalent - Excellent verbal and written communication skills - Strong problem-solving and active listening skills - Ability to remain calm in stressful or high-volume situations - Comfortable using computers, multiple screens, and customer service software - Ability to type 30–40+ WPM - Reliable high-speed internet connection - Quiet, distraction-free home workspace - Ability to work day, evening, or night shifts as assigned - Previous call center or customer service experience - Experience with CRM tools (e.g., Zendesk, Salesforce, Freshdesk) - Bilingual (English + Spanish/French/other languages) - Remote work experience Benefits - Health, dental, and vision insurance - Paid time off (PTO) - 401(k) or retirement plan - Paid holidays - Employee assistance program - Advancement opportunities - Equipment provided

Role Description We’re seeking a detail-oriented and organized Remote Records Clerk to help maintain and manage our company’s digital and physical records. In this role, you’ll be responsible for ensuring that all files, documents, and data are accurately stored, updated, and accessible to authorized team members. If you’re someone who values precision, confidentiality, and efficiency and you enjoy working independently in a remote environment this is a great opportunity to join a supportive and growing team. - Create, organize, and maintain digital and electronic filing systems. - Accurately enter, update, and track records in company databases. - Retrieve and provide requested records or reports to internal departments. - Review files for completeness, accuracy, and compliance with company policies or regulations. - Manage document retention schedules and ensure timely archiving or disposal. - Protect sensitive information by following established privacy and data protection protocols. - Assist with audits, record inventories, and data clean-up projects. - Support other administrative or clerical tasks as assigned. Qualifications - High school diploma or equivalent (Associate’s or Bachelor’s degree preferred). - 1–3 years of experience in data entry, records management, or administrative support. - Strong computer skills and proficiency in Microsoft Office 365, Google Workspace, or similar tools. - Experience with document management systems (e.g., SharePoint, DocuWare, Laserfiche, or Dropbox Business). - Excellent organizational skills and high attention to detail. - Strong written and verbal communication abilities. - Ability to work independently and manage multiple tasks in a remote setting. - Commitment to confidentiality and data accuracy. Benefits - P.C. offers PTO, Paid Holidays, Medical Benefits, Competitive Salary and 401k and profit-sharing plans! Benefits include - Medical, Dental, Vision, Life Insurance and Short-Term Disability. - 100% remote flexibility — work from anywhere with reliable internet. - Supportive, team-oriented work culture. - Opportunities for professional growth in records management and administration. - Training and mentorship provided for the right candidate.