• Drive key business functions, optimizing projects across the organization; • Support the Chief Operations Officer in optimizing priority company projects; • Manage major initiatives across the company, including organizational structure and initiatives; • Establish standard templates and communication channels to facilitate campaign lifecycle; • Organize reporting and metrics across the company; • Optimize processes and programs for each organization; • Step into peopleops functions to help optimize employee experience and drive recruiting forward.

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world! About the Role We are seeking a dynamic and detail-oriented Senior Order Operations Business Partner to support the end-to-end quote-to-cash process, from deal structuring through order validation and renewals management. In this highly cross-functional role, you’ll partner closely with Sales, Finance, and Legal to create accurate Salesforce CPQ quotes, manage pricing and approvals, audit contracts, and ensure clean order handoffs to Revenue Operations. You’ll play a critical role in protecting revenue integrity, driving deal velocity , and ensuring a seamless customer experience. This is an exciting opportunity to join a fast-paced SaaS environment, influence strategic deals, and optimize processes that directly impact company growth. Responsibilities Deal Review & Analysis Interpret pricing and governance policies to accommodate unique customer needs. Own quote creation in Salesforce CPQ, ensuring accurate product configuration, pricing, and subscription alignment. Manage discounting and pricing governance to ensure consistency, approvals, and financial health. Evaluate competing priorities in deal decisions and recommend strategic solutions. Provide guidance on complex or nonstandard deal structures to balance customer needs with company objectives. Act as liaison between Sales, Finance, and Legal for approvals & e nsure all approvals (discounting, renewals, non-standard terms) are logged and tracked in Salesforce. Renewals Management Support creation and validation of renewal quotes in Salesforce CPQ. Ensure renewal accuracy (ARR, product continuity, term dates) and compliance with uplift/discount policy. Support co-terming, upsells, partial renewals, and amendment scenarios. Proactively flag churn risks or exceptions and collaborate with Sales/Customer Success. Documentation Review Review opportunities for accuracy and completeness, ensuring compliance with pricing, SKUs, and customer agreements. Validate supporting documentation, including contracts, signatures, and approvals. Oversee data integrity in Salesforce, ensuring accurate transfer to NetSuite. Ensure closed-won opportunities and orders are audit-ready before handoff to Billing/RevOps. Confirm opportunity, quote, order, and contract align. Validate renewal language in contracts and ensure correct terms carry forward. Reduce rework and customer friction by catching errors before signature. Revenue Recognition & Compliance Ensure sales orders and renewals align with revenue recognition policies. Identify and resolve revenue-related discrepancies (e.g., contract modifications, refunds, credits). Support the financial audit process by maintaining data integrity and internal controls. Process Optimization & Cross-Functional Collaboration Recommend improvements to the quote-to-cash and renewal management processes. Share insights with Sales, Finance, and Legal to improve deal and renewal structuring. Assist with system integrations, automation initiatives, and special projects. Maintain confidentiality of sensitive financial and customer data. Qualifications Compensation Salary: $108,000 Competitive Equity Package Comprehensive Benefits Plan #LI-NH1 #LI-REMOTE Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

• You will partner closely with Hang’s leadership team to identify and solve the most pressing problems at the company. • You will personally manage and drive key operational and strategic initiatives across the business. • You will partner with every function in the business and act as a “hub” who helps drive our strategy by synthesizing insights and setting actionable plans. • You will create and maintain the financial model and track key company-level success metrics. • You will help prepare external presentations (board & investor decks, strategic presentations, etc.)

The Business Operations team at Unified is responsible for the strategy, design, and optimization of Salesforce, used for pre and post sales functions. The Manager, Business Operations will own the end to end workflow, including prioritization of upcoming initiatives and liaising with business and technical resources. Key stakeholders include Advertising Operations, Sales, Sales Operations, Marketing. This role will lead, develop and manage a team of 5 resources, providing direction, prioritization and coaching to ensure consistent execution and delivery. This role will report directly to the SVP, Business Operations. This is a remote position. Process & Workflow Ownership Own the end-to-end design, documentation, and optimization of business processes and campaign workflows within Unified’s order management system Partner with the Product team to build a comprehensive end to end workflow Proactively identify operational gaps, inefficiencies, and scalability risks; design future proof workflows to support business growth Establish and maintain process standards, governance, and best practices across the team Project Management Partner with Advertising Operations, Product, Engineering, and other stakeholders to define business requirements, success metrics, and release priorities About Us Unified stands at the forefront of empowering marketers to make informed and impactful decisions through our industry-exclusive business intelligence platform, purposefully designed for social advertising. With a wealth of experience in collecting and enriching over 3 billion dollars of social investment data, we are fervently committed to providing Fortune 2000 brands and agencies with greater transparency into their diverse teams, tools, and strategies. At the heart of our offerings is the Unified Platform and service teams, meticulously crafted to ensure data quality, optimize investments, and address critical business inquiries. As a leading provider of advertising services, Unified takes a comprehensive approach to paid social advertising, boasting a best-in-class team of digital experts utilizing purpose-built technology to deliver operational excellence and holistic insights across major social platforms. We firmly believe that the best marketing insights drive optimal performance, and at Unified, we seamlessly deliver both. With industry-leading media experts supported by robust data and technology, we have over a decade of experience in managed service partnerships with some of the world's largest brands, maintaining an unwavering focus on digital advertising services and technology. Our proprietary technology provides our internal team and customers with a strategic and holistic real-time view of their digital investments. Pioneering paid social over 11 years ago, Unified holds a unique position as one of the select partners with direct API access to major platforms such as Meta, X, Snapchat, Pinterest, YouTube, LinkedIn, TikTok, and Reddit. Join Unified as we continue to redefine the landscape of digital advertising through innovation, expertise, and cutting-edge technology.