Hang

• Analyze complex data sets to uncover trends, patterns, and insights that inform business decisions. • Develop and implement statistical models and machine learning algorithms to predict customer behaviors and enhance platform capabilities. • Collaborate with cross-functional teams to support data-driven decisions and strategy development. • Create clear and compelling visualizations to communicate findings to stakeholders. • Contribute to the development of data collection strategies to optimize statistical efficiency and data quality.

• Lead the entire design function and be responsible for the product's look, feel, and UX/UI. • Collaborate with leadership to imagine new features from the ground up. • Define project requirements alongside Product and Engineering. • Outline and communicate your vision to the team using mock-ups, documentation, and prototypes. • Conduct user research and use data to develop insights that translate into product design.

• Design, build, and deploy machine learning models to improve various aspects of our platform, including customer personalization, predictive analytics, and automated decision-making. • Analyze large datasets to identify trends and patterns, and use this information to inform model development and business strategies. • Continuously test and refine algorithms to improve accuracy and efficiency. • Work closely with software engineers, data scientists, and product managers to integrate ML models into our platform and ensure seamless deployment. • Stay up-to-date with the latest developments in machine learning and AI, and explore new techniques and technologies that could benefit Hang. • Provide insights and guidance on best practices in machine learning, and contribute to the strategic direction of our technology.

• Develop, design, create, modify, and/or test desktop and mobile web software applications or systems. • Architect efficient and reusable front-end systems that drive complex web applications. • Implement features and user interfaces to optimize performance of user-facing products. • Interface with new and existing customers and company stakeholders to understand business needs and identify potential technical solutions. • Collaborate with other engineers by engaging in agile best practices like peer code reviews and documentation. • Create the build specs and PRD for projects. • Lead a project from PRD to deployment, with a team of both backend and front end engineers, ensuring code quality, testing, and confirming code in production.

Hang is building the future of customer experience for brands. Hang is the next generation brand loyalty & membership platform. By harnessing the power of personalization, gamification, and its integrations ecosystem, Hang provides brands with a radically new type of loyalty experience for their customers. Today, they work with a variety of major brands (such as Ulta Beauty, Budweiser, Flipkart, and more), as well as multiple well-known, up-and-coming restaurant chains (Boba Guys, Roam Artisan Burger, and Williamsburg Pizza, among several others). Hang draws from years of deep expertise in loyalty, game design, and finance with employees from leading companies like Google, Amazon, Apple, Meta, LinkedIn, Coinbase, Square, and Goldman Sachs. Hang raised a $16 million Series A led by Paradigm last summer, with participation from Tiger Global, Howard Schultz, Kevin Durant, Mr. Beast, and the founders of Warby Parker, Allbirds, and Bombas, among others. About the Role Our Product Strategy team plays a critical role at Hang in helping our customers maximize the value of Hang's product. As our Product Strategy Manager you will develop an extensible framework and playbooks for future client launches. You will serve as a primary relationship manager and key thought partner to our customers and help guide their efforts to better understand their customers and personalize the customer experience. You will also collaborate with internal stakeholders in Sales, Product and Engineering to ensure our solutions address the most pressing needs of brands and you will serve as the “voice of the customer” in internal discussions around our product roadmap. You will play a critical role in driving the successful rollout and adoption of new solutions and helping existing customers incorporate them.  As one of our first Product Strategy hires, you will also have the opportunity to play a foundational role in defining and building out the Product Strategy function. What You’ll Do Work closely with customers to define their needs and drive compelling business value for them. Serve as a thought partner to key customer stakeholders and advise them on the future of loyalty and membership. Identify a best practices framework for structuring program benefits and rewards and create playbooks for implementing them with Hang. Identify product features and integration opportunities through customer interactions and serve as the “voice of the customer” in all internal roadmap discussions. Collaborate with Product, Engineering and Customer Success around the launch of new features to drive customer adoption. Who You Are Benefits Top-tier health, vision, and dental insurance Unlimited PTO / sick leave Competitive salary & equity compensation 401(k)

• You will partner closely with Hang’s leadership team to identify and solve the most pressing problems at the company. • You will personally manage and drive key operational and strategic initiatives across the business. • You will partner with every function in the business and act as a “hub” who helps drive our strategy by synthesizing insights and setting actionable plans. • You will create and maintain the financial model and track key company-level success metrics. • You will help prepare external presentations (board & investor decks, strategic presentations, etc.)