• Execute end-to-end customer journey mapping across OneHUB touchpoints for patients, HCPs, and other customers. • Translate journey mapping findings and performance data into prioritized improvement initiatives. • Design and implement process and workflow improvements that enhance speed, clarity, and ease of engagement. • Partner with technical and system owners to support enhancements to platforms (e.g., CRM, case management, workflow tools) that enable improved customer experience. • Work across OneHUB Operations and Pillar Teams to understand evolving business needs and ensure improvement initiatives reflect frontline realities. • Establish and sustain a structured continuous improvement framework. • Track implementation outcomes to ensure realized performance gains. • Foster a culture of accountability, data-driven decision making, and customer-centric thinking within OneHUB.

• Achieves/exceeds sales targets for the designated Karnataka state • Responsible for closing the sale of HLD ( Capital Equipment and consumables) in Karnataka • Maintain a good understanding of customers’ needs, as well as competitive developments in the market place • Develops long-term positive customer relationships, building loyalty and confidence in ASP as a preferred supplier • Responsible for promoting complete ASP HLD portfolio • Provide weekly and monthly sales action plan to manager, reflecting the activities required in each account to achieve sales objectives • Able to negotiate and close sales in routine situations and with guidance when handling more complex deals • Participate in Trade Displays and Conference when required • Develop understanding of customer needs to identify sales opportunities • Identify tender/contract opportunities and work with colleagues to deliver • With guidance, develop an effective and efficient territory plan • Work with manager to identify customer in-service needs to support customer delivered healthcare services and use of products efficiently and effectively • Prepare a plan to optimize key account development and sales growth by identifying opportunities • Develop understanding and continually enhance personal understanding of product's features, benefits, correct product application, through practical experience, training programs, and learning from key end-users • Judiciously manage AR, operating expenses, (transportation, A&P, entertainment, travel) while ensuring sustainable productivity • Conduct business within ethics and values

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description The Enterprise Account Manager will be responsible for generating new business sales revenue. This will be achieved through account planning, territory planning, working with Nexthink partners, using business development techniques and field-based sales activities. Your role - Achieve sales goals and targets for assigned territory on a quarterly and annual basis by: - Developing a sales strategy in the territory with a target prospect list and a regional sales plan. - Develop a regional strategy and plan to leverage Nexthink partners while supporting the closure of deals from Switzerland. - Developing marketing plans with the marketing team to drive revenue growth and pipeline - Taking a consultative approach with customers by understanding their existing challenges and future strategies to drive the Nexthink solution within the marketplace. - Prospect qualification and the development of new sales opportunities and ongoing revenue growth - Sales process management - Ongoing account management to ensure customer satisfaction Qualifications - New business sales focus - Previous sales experience gained within software or solution sales organizations - Demonstrable track record of achieving sales goals - Bachelor's Degree or equivalent - Fluent in English - Willingness to Travel Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. Position Summary As the Office Manager in Medford, you are the primary human power behind our headquarters. You ensure that every associate, client, and guest experiences our culture of service excellence from the moment they walk in or call. You are a high-energy “people person” who thrives in a fast-paced environment and possesses the agility to manage multiple priorities simultaneously. Beyond traditional administrative tasks, you have the creative freedom to rethink the “Medford Experience”, streamlining daily amenities and designing signature office events that foster a deep sense of community and belonging. Essential Functions - Act as the welcoming point of contact for all on-site visitors; determine the nature of their business, announce them to appropriate personnel, and partner with the Facilities team to monitor visitor access/issue security badges. - Manage all incoming phone calls with professionalism and clarity, triaging to the appropriate contacts; retrieve and forward voicemail messages promptly; and provide callers with necessary information. - Demonstrate ability to de-escalate challenging incoming calls, navigating with grace while maintaining professionalism and understanding necessary protocols. Connect incoming inquiries with appropriate internal teams to further assist. - Maintain confidentiality regarding all internal information and communications, acting as a trusted resource for the Medford team. - Support and assist in the execution of Medford office events while leveraging the opportunity to create new signature events that enhance the employee experience. - Maintain a high standard across all shared spaces, including the kitchen, lobby, and common areas, ensuring they are consistently organized, stocked, and presentation-ready. - Build and maintain strong relationships with external vendors and caterers, ensuring high-quality service and variety for teams. - Partner with the Engagement Team to prepare all New Hire packages for orientation, ensuring a seamless and welcoming “Day 1”. - Expertly schedule and manage conference rooms, coordinating logistics for multiple concurrent meetings and providing high-level support to leadership. - Order and set-up food for internal meetings and client visits, ensuring conference rooms are prepared, professional, and welcoming. - Order, track and distribute office food and beverages. - Perform general clerical duties such as filing, photocopy, scanning mail, and collating with high attention to detail. Who You Are: - 1-2 years experience in a similar role - Strong, effective communicator with ability to convey information clearly and professionally to diverse audiences. - “People first mindset” and passion for internal customer service. You understand that your energy and responsiveness sets the tone for the office. - You thrive in a fast-paced and dynamic environment. Ability to pivot quickly between tasks. - A natural collaborator and connector who has experience working effectively with different departments to achieve shared goals. - You take ownership of the office environment and your tasks, maintaining a high level of responsibility and confidentiality. - Proficiency is Google Workspace - Knowledge of corporate phone and triaging - High attention to detail with ability to multitask and prioritize in a high-volume environment. - You look for opportunities to “upgrade” the status quo and drive great outcomes for our people. Hiring In: - Medford, MA (this is an on-site role) *This is a Contract/Temporary role. Expected duration up to 3 months. The anticipated closing date to submit applications for this role is June 15, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings. The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees. Medford $25—$30 USD Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Benefits Built for Well-being: Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: - Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. - Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. - Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. - For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. - Family Support: Parental planning benefits to assist associates through life’s milestones. - Bonus/Incentive Programs Join Agero and experience a workplace that invests in your success both personally and professionally. *Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. *It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.