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Account Manager
Location
Philippines
Posted
1 day ago
Salary
₱50K - ₱65K / month
Seniority
Mid Level
Job Description
Account Manager
Delegate CX
• Manage and maintain a portfolio of existing client accounts and ongoing projects. • Coordinate custom apparel orders from initiation through completion while ensuring timelines and quality standards are met. • Communicate directly with clients regarding order updates, timelines, approvals, and issue resolution. • Collaborate closely with internal departments to ensure smooth execution of customer projects. • Monitor project timelines and proactively address delays, risks, or bottlenecks. • Resolve client concerns and operational challenges with professionalism and urgency. • Identify opportunities to strengthen customer relationships and support account growth. • Maintain accurate records, project notes, and communication updates. • Assist with order tracking, status updates, and workflow coordination. • Utilize systems and collaboration tools to support account management activities. • Support ad hoc operational or client service projects as assigned.
Job Requirements
- College degree in Business Administration, Marketing, Communications, or any related field preferred.
- Proven experience in an Account Manager, Client Services, Customer Success, Project Coordination, or similar role.
- Experience earning awards, recognition, or measurable success in client-facing roles is highly preferred.
- Promotional products or apparel industry experience is a plus, but not required.
- Basic Microsoft Excel skills.
- Comfortable using collaboration and communication platforms.
- Interest or experience using AI tools such as Claude is a plus.
Benefits
- Generous salaries
- Empathetic management
- Growth-oriented training
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