- Responding to customer inquiries across multiple platforms, including email, chat, and social media, ensuring timely and effective resolution of all queries. - Handling manual credit tickets and cash transactions, including troubleshooting and resolving issues with failed buyouts, stuck casino rounds, and processing compensations with precision and efficiency. - Contributing to translations as needed, ensuring clear and accurate communication for diverse audiences. - Proactively improving the customer experience by regularly updating FAQ content, conducting quality checks, and optimising the utilisation of current tools for maximum efficiency.

Role Description - Interact every day with SmartRecruiters customers based in the EMEA region to answer questions, resolve issues, educate, and help them succeed. - Provide exceptional customer support for our global clients. - Educate and advise customers on standards, tips, and solutions for using SmartRecruiters. - Drive high levels of customer satisfaction. - Identify, test, and call out technical issues. - Collaborate closely with all parts of the organization, including product management, engineering, and professional services teams, to contribute, and execute our strategy to make customers successful. - Get involved and lead various projects in the support and services domain. - Be an ambassador for SmartRecruiters and its culture. Qualifications - Bachelor's degree or at least 2 years of relevant work experience. - Ability to interact and communicate professionally and confidently with a diverse customer base. - Customer support/call center experience, preferably in the Enterprise SAAS space. - Excellent computer skills. - Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations. - A passion for technology and a drive to change the world. - Positive, energetic, can-do attitude. - Excellent English skill is a must; must have a high degree of accuracy in both spelling and grammar. - For this role, excellent French and/OR German skills is necessary. Benefits - Remote-friendly culture. - Competitive salaries. - Strong internal mobility ensuring meaningful growth opportunities. - Environment built on respect and empowerment. Company Description SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process, ensuring faster and smarter hiring decisions. More than 4,000 companies, including Amazon, Visa, and McDonald's, rely on SmartRecruiters to build winning teams. In 2025, SmartRecruiters joined SAP, the global leader in enterprise applications. Together, SmartRecruiters and SAP are accelerating the reinvention of hiring by combining cutting-edge AI innovation with the scale, reach, and resources of SAP’s ecosystem. At SmartRecruiters, we are a values-driven, globally focused tech company with strong financial backing and a bold vision for the future of work. We commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together. Because together, we will win. Recognized by Fosway Industry Analysts as a strategic leader in recruitment technology for three consecutive years, and awarded by Comparably as a top company for Women, Perks and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, and Culture - we take pride in creating a place where everyone can thrive.

Title: Customer Experience Agent (Bilingual-Spanish) Work-At-Home Job Description: Location: "United States” Employment Type: “Full-time” Supporting: “Customer Care” About Us  We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact - Guide customers through questions, concerns, or challenges they encounter while using the product or service  - Listen actively to understand the root of the issue and provide clear, effective solutions  - Record detailed call information for auditing, reporting, and follow-up purposes  - Maintain and update customer records to ensure accurate and current information  - Identify opportunities to introduce customers to new or enhanced services that meet their needs  - Provide recommendations and guidance in a way that adds value and enhances the overall customer experience What'll Set You Up for Success Required: - High school diploma or GED  - Bilingual Certification is required  - 6 + months of customer service experience preferred - Work at home environment is in a private residence and matches the address listed on file - Comfortable working with company-issued equipment such as a webcam if applicable. - An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G). - Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. For Internal Candidates: - Must not be on any corrective action or performance plans  - Must have held your current position for 6+ months  - Must have relevant industry/program experience Location Note: We are currently hiring for this position remotely. Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day. What We Offer: - Health, dental, and vision coverage with HSA options  - Paid time off  - Flexible pay options: daily or weekly pay  - 401(k) retirement plan  - Leadership development programs that really grow your career  - Open access courses through Alorica Academy  - Paid training and tuition reimbursement  - Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more  - Employee assistance program for personal and professional support  - Additional voluntary benefits to meet your individual needs Our Values Bold – We challenge conventions and take smart risks Relentless – We deliver results, no matter what it takes Connected – We work as One Alorica because we're stronger together True – We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Equal Opportunity Employer – Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaJobs #CallCenter #CustomerServiceJobs - Job Identification235224 - Job CategoryCustomer Experience - Locations 8151 Peters Road, Plantation, FL, 33324, US - Degree LevelHigh School Graduate - Job ScheduleFull time

Role Description Buffalo Homes, LLC, a luxury custom home builder based in Boerne, Texas, is seeking a dedicated Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will play a vital role in maintaining our reputation for excellence by providing outstanding client support and facilitating clear communication between all parties involved. - Serve as the primary point of contact for clients, subcontractors, and suppliers, ensuring clear and timely communication. - Respond promptly to customer inquiries, concerns, and requests related to ongoing construction projects. - Coordinate with project managers and field teams to provide updates and resolve issues efficiently. - Maintain detailed records of client interactions, project progress, and service requests. - Assist with scheduling meetings, site visits, and follow-ups with clients and stakeholders. - Support the team in managing project documentation and ensuring customer satisfaction throughout the building process. - Identify opportunities to improve customer service processes and contribute to a positive client experience. Qualifications - Proven experience in customer service, preferably within the construction or real estate industry. - Strong communication and interpersonal skills with the ability to manage multiple stakeholders. - Excellent organizational skills and attention to detail to maintain accurate records and follow-up. - Ability to work collaboratively in a fast-paced and dynamic environment. - Proficient with MS Office applications and customer relationship management (CRM) software. - Problem-solving skills with the ability to handle difficult or sensitive customer situations professionally. - High school diploma or equivalent; additional education in business, communications, or construction management is a plus.