buffalohomes llc

Role Description Buffalo Homes, LLC, a luxury custom home builder based in Boerne, Texas, is seeking a dedicated Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will play a vital role in maintaining our reputation for excellence by providing outstanding client support and facilitating clear communication between all parties involved. - Serve as the primary point of contact for clients, subcontractors, and suppliers, ensuring clear and timely communication. - Respond promptly to customer inquiries, concerns, and requests related to ongoing construction projects. - Coordinate with project managers and field teams to provide updates and resolve issues efficiently. - Maintain detailed records of client interactions, project progress, and service requests. - Assist with scheduling meetings, site visits, and follow-ups with clients and stakeholders. - Support the team in managing project documentation and ensuring customer satisfaction throughout the building process. - Identify opportunities to improve customer service processes and contribute to a positive client experience. Qualifications - Proven experience in customer service, preferably within the construction or real estate industry. - Strong communication and interpersonal skills with the ability to manage multiple stakeholders. - Excellent organizational skills and attention to detail to maintain accurate records and follow-up. - Ability to work collaboratively in a fast-paced and dynamic environment. - Proficient with MS Office applications and customer relationship management (CRM) software. - Problem-solving skills with the ability to handle difficult or sensitive customer situations professionally. - High school diploma or equivalent; additional education in business, communications, or construction management is a plus.