• Lead and manage the customer support team, ensuring high performance and service quality • Handle phone, email, and chat support inquiries • Create, document, and optimize SOPs for customer support processes • Recommend and improve the customer support tech stack (e.g., Gorgias, Shopify, and other tools) • Ensure timely, empathetic, and high-quality responses to customers • Multitask effectively while maintaining attention to detail • Work closely with cross-functional teams to improve customer experience

Role Description The Order Processing Coordinator will build and process delivery orders remotely from one's home and/or corporate office for multiple master depots (warehouses) and shuttle carriers daily that align with efficiencies for company field sales and warehousing as directed by leadership. This position will also supervise and report inventory discrepancies. This person will work a Sunday-Thursday shift. - Process delivery orders in Encompass software. - Provide electronic communications on load sheets, manifests, pick sheets, and any direction outside normal loading schedules to 3rd party run and company run master depots, and 3rd party carriers and company run shuttles. - Use a computer to retrieve product codes, part numbers, product quantities, location information, etc. - Properly reconcile inbound purchase verifications. - Communicate any inventory discrepancies in SAP and master depot daily inventory snapshots. - Responsible to conduct yourself and ensure your subordinates (if applicable) conduct themselves in a manner consistent with company mission, values, code of ethics, policies, and other standards of conduct. Qualifications - High School Diploma or equivalent. - 2+ years of related experience. - Intermediate communication skills (both written and verbal), PC skills, and basic math and reading skills. Benefits - The base hourly range for this position is $17-29/hour. The range represents numerous factors considered in the hiring decisions including, but not limited to education, skills, work experience, certifications, geography etc. As such, starting pay for the successful candidate(s) could fall anywhere within the stated range. - Beyond base salary, we offer a competitive Total Rewards package designed to support your overall well-being, including comprehensive health benefits, time off programs, and retirement and financial offerings. Company Description At CJ Schwan’s, we don’t just make food — we help create moments that matter. Our portfolio includes iconic pizzas, global flavors and timeless desserts from brands like Red Baron®, bibigo®, Tony’s®, Big Daddy’s®, Freschetta®, Pagoda®, Edwards® and Mrs. Smith’s®. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation and the power of food to bring people together.

Role Description Você busca um lugar onde seu talento é valorizado, seu crescimento é levado a sério e onde cada atendimento pode mudar o dia de alguém? Então a Konecta está pronta para te receber! Estamos selecionando profissionais comunicativos, dedicados e apaixonados por ajudar pessoas para comporem nosso time no segmento de aplicativo, oferecendo um atendimento de excelência — com propósito, cuidado e impacto real. - Atendimento voltado aos usuários de aplicativo - Atendimento 90% via CHAT - Contato via voz com o cliente em alguns momentos - Atendimento simultâneo de 3 a 4 clientes ao mesmo tempo Aqui, você não será apenas mais um colaborador: será parte essencial da experiência do cliente. Qualifications - Excelência na comunicação escrita, com clareza, boa gramática e empatia - Capacidade de transformar problemas em soluções eficientes e satisfatórias - Facilidade com computadores e ferramentas digitais - Boa agilidade de digitação Requirements - Escala: 6x1 (folgas durante a semana) - Carga Horária: 6h20 por dia - Local de Trabalho: Home Office Benefits - Salário - Vale-transporte - Vale-refeição - Convênio médico e odontológico - Seguro de vida - Auxílio-creche (até 24 meses) - Totalpass | Academia, Nutricionista e terapias - Cartão Bullla | Cartão de crédito - Credencial SESC - Descontos em faculdades e instituições de ensino - Descontos em parques de diversão - Treinamento contínuo e apoio para você se desenvolver - Ambiente acolhedor, dinâmico e cheio de possibilidades

• Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts • Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs • Develop and maintain structured success plans tied to measurable outcomes • Connect product usage to business impact and communicate ROI clearly • Deliver value reviews to both operational stakeholders and emerging executive sponsors • Monitor customer health and proactively identify risks at least 6 months before renewal • Build multi-threaded relationships across functional teams and begin engaging executive stakeholders • Identify adoption gaps and drive action plans to improve usage and outcomes • Surface expansion signals and partner with Growth Managers on readiness and positioning • Prepare customers for renewal by ensuring value is documented, understood, and aligned to goals • Coordinate cross-functional resources to resolve blockers and accelerate time to value • Maintain accurate account documentation, health scoring, and lifecycle tracking