Role Description Você busca um lugar onde seu talento é valorizado, seu crescimento é levado a sério e onde cada atendimento pode mudar o dia de alguém? Então a Konecta está pronta para te receber! Estamos selecionando profissionais comunicativos, dedicados e apaixonados por ajudar pessoas para comporem nosso time no segmento de aplicativo, oferecendo um atendimento de excelência — com propósito, cuidado e impacto real. - Atendimento voltado aos usuários de aplicativo - Atendimento 90% via CHAT - Contato via voz com o cliente em alguns momentos - Atendimento simultâneo de 3 a 4 clientes ao mesmo tempo Aqui, você não será apenas mais um colaborador: será parte essencial da experiência do cliente. Qualifications - Excelência na comunicação escrita, com clareza, boa gramática e empatia - Capacidade de transformar problemas em soluções eficientes e satisfatórias - Facilidade com computadores e ferramentas digitais - Boa agilidade de digitação Requirements - Escala: 6x1 (folgas durante a semana) - Carga Horária: 6h20 por dia - Local de Trabalho: Home Office Benefits - Salário - Vale-transporte - Vale-refeição - Convênio médico e odontológico - Seguro de vida - Auxílio-creche (até 24 meses) - Totalpass | Academia, Nutricionista e terapias - Cartão Bullla | Cartão de crédito - Credencial SESC - Descontos em faculdades e instituições de ensino - Descontos em parques de diversão - Treinamento contínuo e apoio para você se desenvolver - Ambiente acolhedor, dinâmico e cheio de possibilidades

• Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts • Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs • Develop and maintain structured success plans tied to measurable outcomes • Connect product usage to business impact and communicate ROI clearly • Deliver value reviews to both operational stakeholders and emerging executive sponsors • Monitor customer health and proactively identify risks at least 6 months before renewal • Build multi-threaded relationships across functional teams and begin engaging executive stakeholders • Identify adoption gaps and drive action plans to improve usage and outcomes • Surface expansion signals and partner with Growth Managers on readiness and positioning • Prepare customers for renewal by ensuring value is documented, understood, and aligned to goals • Coordinate cross-functional resources to resolve blockers and accelerate time to value • Maintain accurate account documentation, health scoring, and lifecycle tracking

• Push the boundaries of what's possible with Generative AI, Conversational AI, and LLM-powered assistance • Create seamless, human-centric experiences across support ecosystems • Develop self-service experiences that anticipate customer needs • Build agent tools that simplify complex problem-solving • Collaborate within a high-impact, innovative team

• You’ll play a key role in supporting our internal teams, ensuring that processes run smoothly and details are always on point. You’ll manage a variety of administrative and operational tasks: • Keep internal tools (Jira, Slack, Airtable) updated and organized • Coordinate with Producers and Project Managers on day-to-day needs • Assist in maintaining visibility across tasks, deadlines and project progress • Assist with event setup and launch: creating and validating experiences in internal tools • Perform back office updates and ensure information is accurate and consistent • Support invoicing processes and coordinate with the Finance team • Proactively help with venue research and initial outreach • Contribute to budget tracking and cost allocation • Prepare and manage contracts • You'll work closely with our team spread across LATAM, and remotely, contributing to the smooth operation of some of Fever’s most beloved scalable experiences.