• Establish and maintain effective working relationships with all stakeholders • Understand the high and low level technical architecture and be able to facilitate debate and drive decisions on appropriate solutions • Ensure that company requirements are produced to standard in a timely manner • Develop & present comprehensive technical solutions to customers • Communicate and hold conference calls with internal teams, customers, and partners • Manage complex installations • Report and escalate all observed problems to proper operational escalation points • Manage the communication of project’s changes and release notices to customers • Document technical and operational procedures clearly and concisely • Be willing to work irregular hours as required

• Serve as a trusted delivery leader across complex client engagements • Build strong relationships with business and technical stakeholders • Lead engagement planning, delivery strategy, and execution oversight • Establish delivery rhythm and create structure across evolving workstreams • Communicate status, risks, dependencies, and priorities clearly across teams • Identify and proactively address delivery risks and obstacles • Create alignment across multiple stakeholders and competing priorities • Drive accountability while helping teams navigate ambiguity and change • Support overall engagement success from initiation through delivery • Lead and support cross-functional teams including architects, engineers, analysts, and consultants • Foster collaboration, accountability, and continuous improvement • Remove blockers and enable teams to operate effectively • Help teams navigate shifting priorities and evolving business needs • Create an environment where teams can execute successfully while remaining adaptable • Partner with technical teams on implementation strategy and solution delivery • Participate credibly in architecture and technical discussions • Translate business objectives into actionable delivery plans • Understand technical dependencies, constraints, and delivery risks • Ensure strong communication between business and technical teams • Drive knowledge transfer and delivery readiness throughout engagement lifecycles • Support delivery initiatives leveraging Databricks and modern cloud data ecosystems

• Manage Shopify and eCommerce website projects from planning to delivery. • Coordinate cross-functional teams including development, design, QA, and strategy. • Lead Agile workflows including sprint planning, standups, task tracking, and retrospectives. • Build and maintain project timelines, documentation, and status updates. • Translate business needs into actionable tasks and technical requirements. • Monitor project scope, priorities, risks, and dependencies. • Ensure deliverables are completed on time and meet quality standards. • Maintain proactive communication with clients and internal stakeholders. • Identify bottlenecks and help drive solutions to keep projects moving efficiently. • Support process improvements and operational efficiency initiatives.

Role Description We are seeking a highly skilled technical Project Manager to join the client service team. This role involves: - Managing all client communications and driving overall delivery schedule. - Designing and implementing innovative integration solutions that meet our client's technical and business requirements. - Working closely with clients, sales teams, and other stakeholders to ensure successful project outcomes. - Driving and managing all engineering threads to deliver the project. - Conducting technical hands-on work as needed. Key Responsibilities - Manage and drive client communications throughout the entire delivery, aligning different client stakeholders to ensure successful project delivery without delay. - Understand the client's product and business logic to recommend the best solution that addresses specific client needs. - Provide strong solution and consulting services. - Ensure the client onboarding project runs as expected and under control. - Provide technical expertise and guidance throughout the implementation and deployment phases to integrate with client systems. - Work closely with product and engineering teams to ensure seamless integration of new features and technologies into existing systems. - Stay updated on financial services industry trends and emerging technologies to continuously improve our solutions and offerings. - Conduct presentations and demonstrations of proposed solutions to clients and stakeholders. Qualifications - Bachelor's degree in Computer Science, Engineering, or a related field. - Proven experience as a technical Project Manager or in a similar technical role. - Strong understanding of software development, system architecture, and integration principles. - Strong solutioning skills on SaaS platform data integration. - Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences. - Strong client-facing communication skills and consultant/client management capabilities. - Ability to work collaboratively in a team environment and manage multiple projects simultaneously. - Creative problem-solving skills and a results-oriented mindset. - Knowledge of anti-fraud in the Financial or internet industry will be a plus. - Experience in real-time computing, big data, or machine learning will be a plus. Requirements - Health Insurance - PTO Benefits - The expected base salary range for this role is CAD $120,000 – $170,000 per year, depending on experience, skills, and location. - This position may also be eligible for bonus, equity, and benefits.