impact.com logo
impact.com

Our partnership management platform automates every type of business partnership, at scale.

Internal Systems Engineer – Applied AI

Systems EngineerSystems EngineerFull TimeRemoteSeniorTeam 501-1,000Since 2010H1B No SponsorCompany SiteLinkedIn

Location

New York + 1 moreAll locations: New York | Ohio

Posted

53 days ago

Salary

$140K - $160K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Internal Systems Engineer – Applied AI

impact.com

• Building AI-powered tools and agents by integrating applied AI into workflows. • Building and maintaining a shared agent platform that enables others across Customer Operations to create their own agents. • Building robust internal software, integrations, and automations to support Customer Operations teams.

Job Requirements

  • Experience building custom apps or integrations specifically for Freshdesk (or similar enterprise ticketing systems like Zendesk/Jira).
  • Background working in or building tools for Customer Support, Customer Success, or Onboarding teams.
  • Experience integrating with knowledge base platforms (like Gitbook or similar documentation sites).
  • Proven experience taking automation projects from concept to deployment within a large, complex organization.
  • Experience building internal platforms or developer tools that other teams use to self-serve.
  • Experience with monitoring and observability for AI systems in production.

Benefits

  • Medical, Dental, and Vision insurance
  • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
  • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
  • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
  • Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
  • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
  • Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

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