• Resolve service inquiries for claims, enrollment, billing, pharmacy • Work telephonically • Provide exceptional levels of service satisfaction • Utilize the service recovery process to assist members in complex situations • Participate in fast-paced and rewarding environment with paid training

Role Description Tu misión principal será: Atender consultas de usuarios respecto a productos comprados en la e-commerce y uso de la página web. Atención mediante llamada, correo y chat. Qualifications - Secundaria completa. - Experiencia no indispensable. - Buen nivel de comunicación, redacción y ortografía. - Disponibilidad para laborar desde casa. - (Solo aplica para Lima) - Contar con un espacio para trabajo remoto. Requirements - Horarios de gestión disponible: (48 horas de gestión semanal) - Lunes a Sábado (Capacitación) 8 AM a 5:00 PM - Lunes a Domingo (Gestión: 6 días de gestión & 1 día de descanso rotativo) 10 AM a 7:00 PM - (DISPONIBILIDAD DE 2H ANTES Y 2H DESPUÉS DEL HORARIO POR SI SE REQUIERE) Benefits - Contrato desde el primer día de capacitación con todos los beneficios de ley al 100%. - Salario Full-Time + bono variable de hasta el 15%. - Tarjeta de alimentos de hasta S/ 150. - Excelente clima laboral. - Contrato inicial por 6 meses, renovable. - Convenios educativos y recreativos.

• Lead and manage the customer support team, ensuring high performance and service quality • Handle phone, email, and chat support inquiries • Create, document, and optimize SOPs for customer support processes • Recommend and improve the customer support tech stack (e.g., Gorgias, Shopify, and other tools) • Ensure timely, empathetic, and high-quality responses to customers • Multitask effectively while maintaining attention to detail • Work closely with cross-functional teams to improve customer experience

Role Description The Order Processing Coordinator will build and process delivery orders remotely from one's home and/or corporate office for multiple master depots (warehouses) and shuttle carriers daily that align with efficiencies for company field sales and warehousing as directed by leadership. This position will also supervise and report inventory discrepancies. This person will work a Sunday-Thursday shift. - Process delivery orders in Encompass software. - Provide electronic communications on load sheets, manifests, pick sheets, and any direction outside normal loading schedules to 3rd party run and company run master depots, and 3rd party carriers and company run shuttles. - Use a computer to retrieve product codes, part numbers, product quantities, location information, etc. - Properly reconcile inbound purchase verifications. - Communicate any inventory discrepancies in SAP and master depot daily inventory snapshots. - Responsible to conduct yourself and ensure your subordinates (if applicable) conduct themselves in a manner consistent with company mission, values, code of ethics, policies, and other standards of conduct. Qualifications - High School Diploma or equivalent. - 2+ years of related experience. - Intermediate communication skills (both written and verbal), PC skills, and basic math and reading skills. Benefits - The base hourly range for this position is $17-29/hour. The range represents numerous factors considered in the hiring decisions including, but not limited to education, skills, work experience, certifications, geography etc. As such, starting pay for the successful candidate(s) could fall anywhere within the stated range. - Beyond base salary, we offer a competitive Total Rewards package designed to support your overall well-being, including comprehensive health benefits, time off programs, and retirement and financial offerings. Company Description At CJ Schwan’s, we don’t just make food — we help create moments that matter. Our portfolio includes iconic pizzas, global flavors and timeless desserts from brands like Red Baron®, bibigo®, Tony’s®, Big Daddy’s®, Freschetta®, Pagoda®, Edwards® and Mrs. Smith’s®. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation and the power of food to bring people together.