Ignite IT - Innovation & Technology

• Coordinate and manage survey onboarding, setup, configuration, approvals, and rollover activities. • Ensure survey programs are launched accurately and on schedule. • Support survey workflows, routing processes, service level agreements (SLAs), and respondent communications. • Partner with business stakeholders to identify and implement process improvements related to survey operations. • Maintain survey-related configurations, user assignments, and operational controls. • Support CRM-driven customer engagement and respondent service initiatives. • Monitor and improve respondent experiences across communication channels. • Collaborate with internal teams to resolve customer service issues and operational challenges. • Ensure business processes and workflows are functioning effectively and efficiently. • Coordinate outreach campaigns and communication efforts supporting survey participation and customer engagement. • Support email and SMS communication initiatives and monitor campaign effectiveness. • Assist with audience segmentation, communication strategies, and campaign execution. • Maintain knowledge articles, FAQs, topics, and self-service content to support respondents and internal users. • Support search functionality and content organization to improve information accessibility. • Partner with business teams to ensure knowledge resources remain current and accurate. • Coordinate data management activities related to survey onboarding, user assignments, account mappings, and operational processes. • Support integrations and data exchanges between CRM systems and related applications. • Work with technical teams to troubleshoot data and system issues impacting business operations. • Assist in testing and validating system changes and enhancements. • Develop and maintain operational reports, dashboards, and performance metrics. • Track survey activity, customer interactions, operational effectiveness, and service delivery metrics. • Analyze trends and provide recommendations to improve efficiency, customer experience, and business outcomes. • Prepare reports and presentations for leadership and program stakeholders. • Monitor system performance and operational processes to identify issues and improvement opportunities. • Coordinate issue resolution efforts with technical and business teams. • Support platform upgrades, process enhancements, and modernization initiatives. • Participate in Agile teams and continuous improvement efforts to improve business operations and service delivery.

• Supports the U.S. Census Bureau by designing, implementing, operating, troubleshooting, and improving enterprise network security services across on-premises, hybrid-cloud, and cloud-connected environments. • Focuses on firewall engineering, VPN and remote access services, RSA SecurID or equivalent MFA/token services, content filtering, network access control, edge security services, monitoring and logging integration, vulnerability remediation, security documentation, and policy compliance for TCO-managed systems. • Serves as a senior technical resource for secure network architecture, operations support, incident response coordination, and compliance support. • Designs, configures, administers, maintains, and troubleshoots enterprise firewall solutions, including Cisco and Palo Alto platforms. • Administers VPN services including remote access VPN, site-to-site VPN, client/clientless access, partner connectivity, mobile device access, and cloud connectivity. • Supports network access control services, including NAC policy administration, endpoint posture or 802.1X controls, identity-aware access policies, and integrations with firewalls, wireless, LAN, and identity management systems. • Implements and manages network security controls across AWS, Azure, and hybrid environments. • Reviews logs, alerts, vulnerability notices, and vendor advisories; recommends and implements improvements to reduce risk.

• Coordinate and manage survey onboarding, setup, configuration, approvals, and rollover activities. • Ensure survey programs are launched accurately and on schedule. • Support survey workflows, routing processes, service level agreements (SLAs), and respondent communications. • Partner with business stakeholders to identify and implement process improvements related to survey operations. • Maintain survey-related configurations, user assignments, and operational controls. • Support CRM-driven customer engagement and respondent service initiatives. • Monitor and improve respondent experiences across communication channels. • Collaborate with internal teams to resolve customer service issues and operational challenges. • Ensure business processes and workflows are functioning effectively and efficiently. • Coordinate outreach campaigns and communication efforts supporting survey participation and customer engagement. • Support email and SMS communication initiatives and monitor campaign effectiveness. • Assist with audience segmentation, communication strategies, and campaign execution. • Maintain knowledge articles, FAQs, topics, and self-service content to support respondents and internal users. • Support search functionality and content organization to improve information accessibility. • Partner with business teams to ensure knowledge resources remain current and accurate. • Coordinate data management activities related to survey onboarding, user assignments, account mappings, and operational processes. • Support integrations and data exchanges between CRM systems and related applications. • Work with technical teams to troubleshoot data and system issues impacting business operations. • Assist in testing and validating system changes and enhancements. • Develop and maintain operational reports, dashboards, and performance metrics. • Track survey activity, customer interactions, operational effectiveness, and service delivery metrics. • Analyze trends and provide recommendations to improve efficiency, customer experience, and business outcomes. • Prepare reports and presentations for leadership and program stakeholders. • Monitor system performance and operational processes to identify issues and improvement opportunities. • Coordinate issue resolution efforts with technical and business teams. • Support platform upgrades, process enhancements, and modernization initiatives. • Participate in Agile teams and continuous improvement efforts to improve business operations and service delivery.

• Support full lifecycle recruiting activities for technical, program management, cybersecurity, cloud, and corporate positions. • Source, screen, coordinate, and track candidates across multiple active programs and proposals. • Schedule and coordinate interviews with hiring managers, partners, and customers. • Maintain timely communication with candidates throughout the hiring process to ensure a positive candidate experience. • Assist with onboarding coordination, contingent offer management, and staffing pipeline tracking. • Develop and maintain candidate pipelines for current and future contract opportunities. • Support surge hiring efforts tied to new contract awards and task order wins. PMO & Proposal Support • Assist PMO leadership with proposal development activities, including staffing coordination, resume formatting, compliance tracking, and recruiting support for key personnel. • Contribute to proposal management efforts by coordinating inputs, tracking action items, and supporting deliverable deadlines. • Support strategic growth initiatives by helping identify and engage qualified talent aligned to upcoming opportunities. • Assist with maintaining staffing trackers, recruitment metrics, and PMO reporting dashboards. Staff Engagement & Internal Operations • Assist with coordinating employee onboarding and transition activities across programs. • Help develop and improve internal PMO processes, templates, and best practices. • Contribute to a collaborative, team-oriented culture focused on operational excellence and employee success.

- Execute manual functional, integration, regression, and user acceptance testing for enterprise web applications and services - Develop and maintain test cases, test scenarios, and test documentation based on business requirements and user stories - Conduct exploratory and ad hoc testing to identify application defects, usability concerns, and edge-case issues - Support recurring automated regression and environment validation test runs by reviewing results, documenting issues, and coordinating with development teams - Perform API testing using Postman, including request/response validation and test data generation - Validate backend system functionality and application data using SQL queries and database testing techniques - Assist in developing and implementing quality control methodologies to ensure compliance with QA standards, guidelines, and procedures - Participate in formal and informal reviews throughout the software development lifecycle - Support basic Section 508 accessibility testing activities and document accessibility-related findings - Track, document, and retest defects using Agile lifecycle and defect management tools - Collaborate with Scrum teams during sprint planning, backlog refinement, standups, and release activities - Support version control and configuration management activities using Git and GitLab - Assist with test evidence collection and documentation required for audits, compliance reviews, and release approvals - Communicate testing status, risks, and defect trends to project stakeholders and team leadership

• Provides domain expertise in contract or subcontract management. • Administers contracts or subcontracts and monitors contract or subcontract performance. • Acts as focal point for all contractual communications and commitments to customers or subcontractors. • Maintains documentation and files in accordance with applicable processes. • Assures compliance with applicable federal regulations and internal policies and procedures. • Participates as a key member of the proposal or program team to address contract and/or subcontract requirements. • Collaborates with the Capture/Proposal/Program Manager to support overall contract or subcontract performance. • Reviews Requests for Proposals and participates in preparing compliant proposal responses. • Reviews or supports reviews of subcontractor proposals including management of the source selection process. • Negotiates contracts or subcontracts within business goals and documents substance of discussions, agreements, and results. • Reviews contract or subcontract documents for accuracy, performance risk, and conformance with contract terms, conditions, and other provisions. • Collaborates as a key member of program team to ensure contract or subcontract requirements are fully understood and executed. • Responds to internal and external inquiries regarding contract or subcontract issues, audits, and compliance requirements. • Manages contract or subcontract change process and works with the Program Manager to mitigate performance risk. • Advises and supports business team on issues and developments relative to assigned contracts or subcontracts. • Monitors contract and subcontract performance for scope changes and takes appropriate action. • Builds customer or subcontractor relationships and knows customer or subcontractor needs and issues. • Provides leadership, subject matter expertise, and innovative recommendations to contracting issues.

• Provide government contractual expertise and leadership. • Lead the preparation, negotiation, and administration of all contracts and ensure they meet legal, regulatory, and corporate requirements. • Build and maintain relationships with the Government Contracting Officer or Prime Contractor. • Negotiate NDA's and TA's; and conduct OCI screenings. • Participate in the development and review of proposals. • Perform risk assessments and recommend mitigation approaches. • Interpret contract terms and communicate and/or mitigate subsequent issues. • Monitor contract performance and compliance to ensure deliverables and milestones are met in accordance with contract terms. • Work independently on larger, moderately complex projects/assignments to include proposals and contract risk reviews. • Lead contract negotiations with government agencies, subcontractors, and vendors. • Ensure compliance with Contracts policies and guidelines as well as with US Government laws and regulations. • Interpret and enforce contract terms and conditions, resolving any issues related to scope, schedule, or cost in coordination with project. • Identify potential risks associated with contractual rights, obligations, and agreements and work with management to develop strategies to mitigate risks. • Oversee the close-out process for completed contracts, ensuring all final deliverables, payments, and documentation are completed and filed in accordance with company and contractual requirements. • Prepare and maintain contract-related documentation and reports, including performance tracking, change orders, and contract modifications. • Assist in audits and internal/external reviews as required by government or regulatory bodies.

Ready to Ignite your career and work alongside some of the most innovative and brightest professionals in the GovCon Industry? Ignite is seeking a highly skilled and experienced Contracts Manager to lead and build our corporate contracts organization. As our Contracts Manager you will provide a strategic business mindset, build lasting relationships, and deliver balanced and equitable business deals ensuring the long-term, mutual success of Ignite and its Clients.  Your Role: - Provide government contractual expertise and leadership. - Lead the preparation, negotiation, and administration of all contracts and ensure they meet legal, regulatory, and corporate requirements. - Build and maintain relationships with the Government Contracting Officer or Prime Contractor. - Negotiate NDA's and TA's; and conduct OCI screenings. - Participate in the development and review of proposals. - Perform risk assessments and recommend mitigation approaches. - Interpret contract terms and communicate and/or mitigate subsequent issues. - Monitor contract performance and compliance to ensure deliverables and milestones are met in accordance with contract terms. - Work independently on larger, moderately complex projects/assignments to include proposals and contract risk reviews. - Lead contract negotiations with government agencies, subcontractors, and vendors. - Ensure compliance with Contracts policies and guidelines as well as with US Government laws and regulations. - Interpret and enforce contract terms and conditions, resolving any issues related to scope, schedule, or cost in coordination with project - Identify potential risks associated with contractual rights, obligations, and agreements and work with management to develop strategies to mitigate risks. - ·Oversee the close-out process for completed contracts, ensuring all final deliverables, payments, and documentation are completed and filed in accordance with company and contractual requirements. - Prepare and maintain contract-related documentation and reports, including performance tracking, change orders, and contract modifications. - Assist in audits and internal/external reviews as required by government or regulatory bodies.

Ignite IT is an INC 5000 fastest growing company that delivers breakthrough digital innovations that transform large federal agencies, improving the lives of your employees and the Americans they serve. The Senior Contracts Specialist at IGNITE IT plays a crucial role in enhancing the performance and profitability of the organization by managing contracts and subcontracts that support federal government services. This position requires extensive experience in contract management, compliance with federal regulations, and collaboration with various teams to ensure successful contract execution. *** US CITIZENSHIP REQUIRED *** *** FEDERAL GOVERNMENT CONTRACTING EXPERIENCE REQUIRED ***

• Designing, developing, and implementing custom software and database application capabilities for a variety of legacy and modernized systems with limited oversight • Acting as a member of a product team supporting teammates and collaborating with a do what it takes attitude to ensure product and team success • Providing improvements to the product(s) being supported • Actively participate in release and sprint planning, artifact creation, sprint testing, regression testing, demonstrations and retrospectives and solution releases • Supporting release planning with conceptual design and development / refinement of software engineering guidelines • Analyzing complex project-related problems and creating innovative solutions involving, scheduling, technology, methodology, tools and solution components • Ensuring product quality and timeliness of work, providing advice and guidance, resolving problems to meet objectives, and providing periodic performance reports • Providing mentoring to junior members of the team