• Build comprehensive pre-meeting briefing documents for every enterprise client call, including account history, open items, health indicators, recent activity, and talking points • Prepare and distribute agendas, capture detailed meeting notes, and produce action item summaries with clear owners and due dates • Maintain and update shared client project trackers (Monday.com, Google Suite) before and after every client interaction so records are always current and accurate • Own the full follow-up loop on open Jira tickets tied to client requests—tracking status, surfacing blockers, escalating stalled items, and communicating ETAs back to the VP/AM. • Triage and route inbound client requests from Zendesk and email to the correct internal teams (Product, Engineering, Support, Billing), confirming receipt and tracking to resolution • Chase outstanding internal deliverables proactively, ensuring commitments made to enterprise clients are fulfilled on time • Serve as the connective tissue between the VP/AM and internal stakeholders, reducing friction and keeping initiatives moving • Maintain accurate, up-to-date records in Salesforce for all enterprise accounts: contact information, activity logs, opportunity stages, and renewal timelines • Log all client interactions, internal handoffs, and resolutions to ensure a complete and auditable account history • Generate standard CS reports and dashboards from Salesforce, Looker, and Monday.com to support weekly reviews and leadership updates • Flag data gaps or inconsistencies in account records and drive cleanup efforts across the team's book of business • Document all coordination workflows, follow-up cadences, meeting prep routines, and recurring task patterns in a structured, reusable format in Confluence • Build and maintain an operational playbook for the CS team that captures how strategic accounts are managed day-to-day • Identify patterns in recurring tasks and proactively flag opportunities for process improvement, templating, or automation

Role Description We are seeking a detail-oriented and organized Senior Intake Officer / Project Manager to support Bureau of Indian Affairs (BIA). Remote work may be authorized based on security, workload, or operational need. - Provides support for program workflow and intake operations - Oversees program workflow and intake operations - Develops SOPs and training materials - Conducts quality assurance and compliance checks - Leads program sustainment and modernization - Oversees daily intake operations and maintains workflow efficiency - Captures institutional knowledge by documenting legacy processes and tribal-specific enrollment considerations - Develops, updates, and maintains SOPs, manuals, and workflow guidance - Recommends policy or procedural adjustments to improve accuracy, timelines, and public service - Provides training to new and existing staff on updated procedures and best practices - Leads transition planning to ensure resilience in staffing disruptions, retirements, or organizational changes - Develops SOPs and additional procedural documentation to stabilize the office long-term - Serves as a point of contact for technical and administrative questions Qualifications - Ability to collaborate with tribal representatives and federal staff - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) - Strong attention to detail and organizational skills - Excellent communication and collaboration skills - High school diploma or equivalent; associate degree preferred - Minimum 4-5 years of related experience - Experience in administrative processing, records management, and customer service - Experience in policy development and technical writing - Limited in-state travel may be needed for training, outreach, or tribal coordination Requirements - Knowledge of Alaska Native communities, tribal enrollment, and genealogical research Benefits - Salary range: $71,710.00 to $88,828.00 annually - Competitive base salary commensurate with qualifications and experience - Comprehensive benefits package including medical, dental, and vision insurance - 401(k) plan with company matching - Tax-deferred savings options - Supplementary benefits - Paid time off - Professional development opportunities

Role Description RKD is at an exciting inflection point, evolving into a more creative, innovative, and dynamic brand, marketing, and fundraising partner for nonprofit and mission-driven organizations. As we continue this evolution, we're seeking a high-caliber Marketing Project Manager to keep our brand and marketing engine moving at pace. This role sits at the operational heart of the function, working across Demand Generation, RKD Studio, Content, and Events to ensure that priorities are clear, briefs are actioned, and work gets done. What you'll do: - Manage the day-to-day flow of work across the brand and marketing team, tracking active projects, maintaining schedules, and keeping all workstreams moving forward. - Translate priorities from senior leadership into clear briefs, timelines, and actions for the relevant teams. - Facilitate regular stand-ups and planning sessions to keep the team aligned and accountable. - Proactively identify blockers, dependencies, and risks; resolving or escalating before they impact delivery. - Act as the communication hub across the team, ensuring that the right people have the right information. Qualifications - Proven experience in a project management role within a marketing, creative, or agency environment. - Highly organized with exceptional attention to detail. - Strong communicator who is comfortable engaging with stakeholders at all levels and confident in chasing progress and holding timelines. - Hands-on experience with project management tools such as Asana, Monday.com, or similar. - A natural problem-solver who takes ownership and finds solutions rather than waiting for direction. - Positive, collaborative energy, someone who brings calm and clarity to a fast-moving environment. Requirements The position level and compensation for this role will be determined based on the market location, experience, job skills, and qualifications of the candidate. Benefits - RKD Group offers highly competitive compensation commensurate with experience. - A full range of benefits. Company Description - RKD Group is an Equal Employment Opportunity employer. - No sponsorships available for this position.

Role Description As an Onboarding Project Manager, you will lead complex onboarding projects for Cloudbeds’ mid-market customers, guiding them from contract signature through adoption and successful transition to Account Management at the time onboarding is completed. Acting as the strategic lead throughout the onboarding journey, you will partner cross-functionally with Onboarding, Account Management, Sales, Product, Support, and Professional Services teams to deliver a seamless implementation experience that drives customer confidence, platform adoption, and measurable business outcomes. - Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management. - Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations. - Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle. - Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps. - Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction. - Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams. - Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success. Qualifications - Fluency in English, Portuguese, and Spanish at a business-professional level, both written and spoken. - Minimum 4 years of experience in hotel operations or hotel management. - At least 1 year of project management experience within a SaaS or customer-facing environment. - Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization. - Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment. - Strong communication, relationship management, and customer-facing presentation skills. - Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs. Requirements - At least 1 year of project management experience within a hospitality SaaS environment (bonus). - Previous experience with customer implementation & onboarding at a hospitality SAAS company (bonus). - Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools (bonus). Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling and knowledge transfer.