• Own the overall delivery function for Shopify projects, ensuring alignment with organizational goals and client expectations. • Oversee multiple project teams, including Product Owners and Technical Architects, to deliver scalable, high-performing eCommerce solutions. • Establish and maintain best practices for project delivery, focusing on efficiency, innovation, and quality. • Monitor delivery pipelines, budgets, and timelines, resolving roadblocks proactively. • Collaborate with stakeholders to define project objectives and success metrics, ensuring alignment with client business strategies. • Drive initiatives for continuous improvement in delivery methodologies, incorporating feedback and emerging trends. • Lead platform migrations and custom implementations for enterprise brands, ensuring seamless transitions and robust performance. • Recruit, mentor, and lead a high-performing team of Technical Architects, Product Owners, and other delivery personnel. • Foster a culture of accountability, collaboration, and innovation within the delivery team. • Provide career development opportunities and regular performance feedback. • Act as a strategic advisor to enterprise clients, building trust with senior stakeholders and C-suite executives. • Lead governance meetings to provide delivery updates, address challenges, and align on priorities. • Serve as the escalation point for major delivery concerns, ensuring swift resolution and client satisfaction. • Leverage your technical background to guide solution design, ensuring it aligns with Shopify best practices. • Oversee integrations with ERP, OMS, and CMS systems, ensuring compatibility and performance. • Champion Agile delivery methodologies, driving adherence to Scrum, Kanban, or hybrid frameworks as appropriate.

• Build and maintain positive relations with client executive and plant management - ensuring client needs are met including project milestones, performance (safety, quality, human performance), production (schedule, productivity metrics), financial and fiscal responsibilities. • Support and foster a safety conscious work environment where all employees understand reporting options and opportunities for safety and work-related concerns. • Take proactive steps to coach individuals and address corrective actions in collaboration with WEC executive management and human resource staff. • Ensure successful planning and execution of assigned projects including project planning, scope assessment, readiness, safety, quality, financial, human performance and human resource implementation deployment. • Responsible for oversight of operations within the assigned area including project staffing assignments, technical and leadership training, human performance, quality, and safety. • Maintain positive and collaborative relationships with peers, executive management, and other WEC departments to support teamwork and achievement of results that are positive for the overall WEC business. • Ensure that conduct of operations meets all regulatory, government, client and WEC guidelines and requirements. • Remain visible, available, and approachable to WEC employees supporting assigned operational projects and lead by example with regards to expected positive behaviors, field observations, corrective actions and coaching.

• Develop and implement a comprehensive transformation strategy aligned with company vision and goals, ensuring project delivery and value realization • Lead initiatives to streamline operations using Lean and Six Sigma methodologies, improving efficiency, and reducing costs • Establish and monitor KPIs across all levels to drive accountability and informed decision-making • Drive superior performance and financial outcomes, collaborating closely with finance and operations teams • Champion change initiatives, encouraging a culture of continuous improvement and innovation • Own the transformation of key business programs that are of high risk, impact, and complexity, ensuring these programs are aligned with business objectives, delivered on time, within budget, and achieve desired outcomes • Develop and lead a centralized operations team including Data Analytics & Systems, Program Managers, and Biz Ops Strategy • Collaborate and communicate with key partners across the organization to secure consensus and support for transformation initiatives

Role Description The Director of Credentialing is responsible for leading, managing, and enhancing the organization’s credentialing, privileging, provider enrollment, and payer enrollment operations across all clinics and care delivery sites. This role ensures full compliance with regulatory, accreditation, and payer requirements while driving operational excellence, process innovation, and a positive provider experience. The Director oversees credentialing staff, manages key external vendor relationships, maintains exceptional standards of accuracy and timeliness, and serves as the organization’s primary expert on credentialing policies, workflows, and industry standards. Key Responsibilities - Leadership and Management - Provide strategic leadership for all credentialing, recredentialing, privileging, and provider enrollment activities. - Build, lead, and mentor a high-performing credentialing team with appropriate staffing, training, accountability, and performance management. - Develop and implement departmental goals, SOPs, KPIs, and quality assurance measures. - Facilitate training, ongoing education, and change management as credentialing systems and requirements evolve. - Credentialing and Privileging Operations - Oversee verification of licensure, education, training, certifications, work history, malpractice coverage, and professional references. - Establish proactive workflows for managing all expirable items, including license, certification, and insurance renewals. - Ensure accurate management of provider files, credentialing data, and documentation within credentialing software platforms. - Direct the privileging process in collaboration with medical leadership, department chiefs, and compliance teams. - Provide credentialing support for committee meetings, audits, board reviews, and documentation needs. - Regulatory Compliance - Ensure compliance with all federal, state, and local regulatory bodies including CMS, The Joint Commission, NCQA, URAC, and commercial payer standards. - Maintain up-to-date knowledge of regulatory changes and lead revisions to policies, procedures, and workflows accordingly. - Conduct and oversee internal audits to ensure readiness for accreditation surveys and external reviews. - Provider Enrollment - Oversee timely and accurate submission of enrollment applications with Medicare, Medicaid, and commercial payers. - Track and manage enrollments, revalidations, payer updates, and expirables to prevent reimbursement delays or claim denials. - Partner with Revenue Cycle and Managed Care to resolve enrollment-related claim issues and streamline payer setup workflows. - Vendor Relationship Management - Manage external credentialing and verification vendors, ensuring high performance, compliance, service quality, and contractual adherence. - Evaluate vendor capabilities, negotiate service agreements, monitor KPIs, and drive accountability for accuracy and turnaround times. - Lead transitions, implementations, or optimization projects involving outsourced credentialing or enrollment partners. - Process Improvement and Technology - Continuously evaluate and enhance credentialing workflows to reduce turnaround times, improve accuracy, and support scalability. - Lead implementation or optimization of credentialing software, automation tools, and data-management technologies. - Develop and oversee dashboard reporting for KPIs, productivity, turnaround time, expirables, enrollment status, and quality metrics. - Collaborate with IT, Managed Care, Compliance, and Operations on cross-functional systems and technology initiatives. - Relationship and Communication Management - Serve as the primary organizational contact for providers, clinical leaders, health plans, and regulatory bodies regarding credentialing matters. - Promote a provider-centric experience through timely communication, streamlined processes, and exceptional service standards. - Collaborate with HR, Legal, Compliance, Managed Care, and Clinical Operations on onboarding and cross-functional initiatives. - Deliver clear, concise presentations to executive leadership, including reporting on credentialing performance, risks, and mitigation strategies. - Prepare and present executive-ready materials including slide decks, dashboards, and credentialing summaries for operational and leadership reviews. Qualifications - Bachelor’s degree in healthcare administration, business, or related field. - 7 or more years of credentialing experience in a healthcare organization, MSO, medical group, ASC, or hospital. - 3 or more years of leadership or management experience. - Strong working knowledge of CMS, Joint Commission, NCQA, URAC, and payer credentialing and enrollment requirements. - Proficiency with credentialing software systems, provider databases, and digital document management. - Experience in multi-site or multi-state healthcare delivery organizations, or MSOs. Preferred - Master’s degree in healthcare administration, business administration, or related field. - Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM). - Proficiency with CredentialStream/Verity preferred. - Experience implementing credentialing software or leading large-scale credentialing process redesign. Key Competencies - Exceptional attention to detail and commitment to data accuracy. - Strong analytical, organizational, and project management abilities. - Excellent written, verbal, and presentation development skills. - Ability to lead teams through change and build scalable credentialing infrastructure. - High integrity, discretion, and commitment to confidentiality. - Ability to work cross-functionally and influence without formal authority. - Strong relationship management and customer service orientation. This is a remote position.