Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role We're looking for a program owner to help manage the end-to-end Bank Partnerships Marketing Collateral Review program. Sitting within the Issuing team and reporting to the Bank Partnerships Marketing and Oversight Lead, you will support the process that moves marketing and collateral materials from internal conception through bank partner review and approval. You'll drive continuous improvement across tooling, workflow, and partner engagement-proactively building solutions (including AI-enabled ones) that reduce cycle time, improve quality, and scale with Block's growth. You Will - Support the Bank Partnerships Marketing Collateral Review program end-to-end: coordinate submissions, clarify requirements, negotiate timelines, and facilitate bank approvals. - Support partner engagement with banks and networks: Build and maintain relationships with partner account managers; stay current on partner marketing guidelines and feedback trends; translate partner input into clear guidance for internal stakeholder review. - Enable cross-functional alignment to speed approvals: Work closely with Marketing, Creative, Product, Engineering, Legal, Compliance, Risk, Operations, and Brand to translate bank and network feedback and approval conditions into internal review-ready guidance streamlining internal alignment and accelerating bank approvals. - Proactively improve the system: Identify bottlenecks and failure modes; propose and implement changes to workflows, roles, and tools. Run pilots/experiments, quantify impact, and scale successful approaches. - Support audit readiness: Maintain accurate records of submissions, approvals, versions, and rationales; ensure processes meet partner, network, and internal policy standards. - Communicate with clarity: Provide concise, action-oriented updates to stakeholders; escalate risks early with data-backed options and recommendations. - Apply AI for efficiency and quality: Use AI/LLM-powered triage, policy checks, drafting/redlining suggestions, metadata extraction, and automated routing to reduce cycle time and improve submission quality. You Have - Bachelor's degree and minimum of 5 years of program or product operations management in FinTech, issuing, banking, or regulated industries, with direct experience shepherding materials through bank or partner approvals. - Ability to manage multiple concurrent initiatives with competing timelines and priorities. - Strong program management skills with experience delivering complex initiatives on time. - Grasp of bank/network marketing and brand guidelines and the broader regulatory landscape for consumer communications in financial services. - Experience designing and improving scalable workflows and governance (intake, SLAs, approval matrices, playbooks) and implementing tooling (e.g., workflow/orchestration, ticketing, documentation). - Stakeholder management and communication skills; can influence without authority across internal and external partners. - Practical experience applying AI/automation to business processes (e.g., LLM-assisted review, classification, templating, or rules engines) with measurable impact. - A builder's mindset-comfortable with ambiguity, rapid iteration, and hands-on execution. - Familiarity with card network guidelines and partner-specific collateral requirements. - Background in change management or process excellence. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page . While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: $122,900 - $184,300 USD Zone B: $114,200 - $171,400 USD Zone C: $108,200 - $162,200 USD Zone D: $98,300 - $147,500 USD Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

Role Description The Senior Program Manager will lead cross-functional delivery operations across a portfolio of scientific software products supporting modeling and simulation for drug discovery and development. This role operates at the intersection of product strategy, agile program management, product enablement, operational execution, and software delivery coordination ensuring that product priorities translate into measurable customer and business outcomes. The ideal candidate will help coordinate software delivery across interconnected product teams, align roadmap priorities with customer and scientific requirements, and drive operational excellence throughout the product development lifecycle. This individual will work closely with stakeholders to support agile execution, validation readiness, release planning, and product enablement initiatives. Job Responsibilities - Product and Portfolio Operations - Partner with Product Management and Product Enablement leadership to translate strategic priorities, customer requirements, and ROI objectives into executable delivery plans and sprint priorities. - Support portfolio-level coordination across multiple scientific software products and interconnected product initiatives. - Facilitate roadmap reviews, prioritization discussions, backlog refinement, and operational planning activities across cross-functional stakeholders. - Drive operational governance processes that improve delivery visibility, prioritization discipline, and execution accountability. - Monitor program risks, resource constraints, delivery dependencies, and timeline impacts across concurrent initiatives. - Agile Program Management - Lead agile program execution across multiple software delivery initiatives within a scientific software and product operations environment. - Coordinate sprint planning, backlog management, release readiness, and delivery tracking in collaboration with Product Owners and cross-functional product teams. - Ensure sprint objectives, delivery timelines, and scope commitments remain aligned with organizational priorities and customer expectations. - Facilitate agile ceremonies including sprint planning, retrospectives, dependency reviews, and cross-functional coordination meetings. - Drive continuous improvement initiatives related to agile delivery processes, operational workflows, and program execution standards. - Technical and Ecosystem Coordination - Coordinate technical dependencies across APIs, interoperable modeling platforms, and integrated scientific software workflows. - Support alignment across interconnected software products, platform integrations, and customer-facing product capabilities. - Partner with technical product teams to identify integration risks, sequencing considerations, and delivery dependencies impacting release timelines. - Ensure software delivery activities support scalability, interoperability, operational readiness, and customer requirements. - Maintain visibility into scope changes, dependency impacts, and cross-product coordination requirements. - Cross-Functional Collaboration - Serve as a central coordination point across Product Management, Product Enablement, QMS, Learning Services, Marketing, Operations, and customer-facing teams. - Partner with Learning Services to align training materials, customer enablement resources, and release readiness activities with deployment schedules. - Collaborate with Marketing teams to support release communications, feature launch coordination, and customer adoption initiatives. - Facilitate alignment between technical and non-technical stakeholders to ensure shared understanding of priorities, risks, timelines, and business outcomes. - Drive operational transparency through structured reporting, executive updates, and stakeholder communication processes. - Customer and Stakeholder Alignment - Ensure customer feedback, operational requirements, and business priorities are incorporated into product planning and release coordination activities. - Balance strategic organizational objectives with customer-centric delivery outcomes and product usability considerations. - Partner with internal and external stakeholders to manage expectations, communicate release timelines, and mitigate operational risks. - Support executive decision-making through delivery insights, prioritization recommendations, and program performance reporting. - Foster collaborative relationships across technical, operational, and customer-facing teams. - Release Planning & Execution - Own cross-functional release coordination processes including scope validation, dependency tracking, timeline management, and readiness reviews. - Ensure software releases are delivered on schedule, within agreed scope parameters, and aligned with customer and organizational priorities. - Coordinate release communications, deployment readiness activities, stakeholder notifications, and post-release follow-up efforts. - Track release metrics, operational outcomes, and delivery effectiveness to support continuous improvement initiatives. - Identify and proactively mitigate risks that may impact software quality, release schedules, or customer adoption. - Quality and Validation Coordination - Partner with Quality Management Systems (QMS) stakeholders to support software validation planning, documentation readiness, and release compliance activities. - Coordinate cross-functional validation activities associated with software releases, enhancements, and regulated product updates. - Ensure delivery timelines appropriately incorporate validation requirements, documentation dependencies, and quality review processes. - Facilitate alignment between product delivery teams, QMS stakeholders, and operational leadership to support compliant release execution. - Track validation readiness, release approvals, and quality-related dependencies that may impact deployment schedules or customer delivery commitments. - Support continuous improvement initiatives related to software quality processes, operational governance, and release management standards. - Other duties as assigned. Qualifications - 12+ years of experience in Program Management, Product Operations, Agile Delivery, or related software delivery leadership roles. - Proven experience leading cross-functional software delivery initiatives within SaaS, scientific software, or enterprise technology organizations. - Strong expertise in agile methodologies or hybrid agile delivery frameworks. - Demonstrated ability to translate strategic business priorities and ROI objectives into executable sprint and release plans. - Experience coordinating complex software delivery programs involving APIs, integrations, and multi-team dependencies. - Strong operational planning, prioritization, and execution management capabilities. - Exceptional communication and stakeholder management skills across technical, operational, and executive audiences. - Experience managing delivery scope, release coordination, timelines, and risk mitigation activities. - Experience working within regulated software environments requiring coordination with Quality Management Systems (QMS), software validation processes, or controlled release procedures. - Familiarity with software quality governance, validation documentation workflows, and cross-functional release readiness activities. - Ability to operate effectively in fast-paced, highly collaborative, and evolving product and technology environments. - Occasional travel for meetings and training. Preferred Qualifications - PMP, Scrum Master, Product Owner, or Agile certification(s). - Experience supporting scientific software products used within pharmaceutical, biotechnology, clinical research, or regulated drug development environments. - Familiarity with GxP, software validation practices, or regulated SDLC processes supporting life sciences applications. - Experience supporting SaaS platforms, modeling and simulation products, or scientific software ecosystems. - Strong understanding of API integration workflows and cross-product interoperability coordination. - Background in Product Operations, Portfolio Management, or Product Delivery. - Experience partnering with customer enablement, training, or go-to-market teams during software release cycles. - Familiarity with Jira, Confluence, or similar agile delivery and portfolio management platforms. Education - Bachelor’s degree in project management, business, science, or related field. - Master’s degree in project management, business, science, or related field a plus.

Role Description The Customer Experience Program Manager is responsible for designing, executing, and optimizing enterprise-wide customer experience programs—including NPS, CSAT, and key Voice of Customer (VoC) initiatives. This individual contributor role focuses on transforming customer feedback into actionable insights, driving cross-functional improvements, and enhancing overall customer satisfaction and loyalty. The role partners closely with Product, Support, Sales, and Operations teams to embed customer-centric decision-making across the organization. You’ll enjoy the flexibility to work remotely* from anywhere within Canada (except for the Saskatchewan province) as you take on some tough challenges. - Lead the design, deployment, and continuous improvement of customer experience measurement programs (NPS, CSAT, Customer Effort Score, VoC, etc.) - Own end‑to‑end program operations—including survey design, targeting, cadence, reporting, and analytics - Analyze qualitative and quantitative customer feedback to identify themes, root causes, and improvement opportunities - Develop dashboards, scorecards, and executive-ready insights that clearly communicate customer sentiment trends and business implications - Partner with cross-functional leaders to influence roadmap prioritization, service improvements, and operational enhancements - Drive closed-loop feedback processes, ensuring timely follow-up and issue resolution for detractors and high-priority accounts - Facilitate workshops, readouts, and customer journey conversations to improve organizational understanding of customer needs - Maintain program governance, ensuring measurement consistency, data integrity, and documentation - Benchmark customer experience metrics against industry standards and recommend improvements - Support strategic CX initiatives such as journey mapping, customer segmentation, persona development, and experience design You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - Bachelor’s degree in Business, Marketing, Analytics, or a related field - 5+ years in customer experience, customer insights, customer success, program management, or related functions - Experience with customer feedback analysis, journey mapping, and CX frameworks Requirements - Proven solid analytical skills with ability to transform data into insights and insights into action - Proven excellent communication and presentation skills for executive-level audiences - Demonstrated program and project management abilities with solid attention to detail - Ability to influence without authority and drive cross-functional alignment - Demonstrated customer-centric mindset and solid organizational and interpersonal skills Benefits - Remote work flexibility (except for Saskatchewan province) - Competitive salary range for Canada residents: $82,700 to $171,900 annually/per hour - Opportunities for performance recognition and career development

• Own delivery for client-facing technical initiatives • Lead end-to-end website and application projects • Maintain project health (scope, timeline, budget) • Coordinate handoffs between strategy, design, and engineering • Act as the main bridge to account teams and Tech Ops • Optimize resourcing and team velocity • Mentor junior PMs • Document and scale best practices across the organization • Anticipate and identify project risks and bottlenecks early