• Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization • Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI • Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates • Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps • Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts

• Build customer relationships to effectively understand their problems and identify ways Bizimply can solve their problems • Adopting a consultative upselling approach to engage with customers, demonstrating how specific product features can address their challenges, improve efficiency, and drive additional value for their business • Manage and execute the renewal cycle for your Book of Business. • Anticipate customer needs based on personas/feature use/business type • Manage feature requests. Work cross functionally with our Product team to solve our customer problems • Educate customers on basic product training, creating training materials and videos that help new customers use Bizimply to its fullest potential • Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams • Develop and execute a proactive renewal strategy to maximise customer retention and revenue growth by developing personalised renewal plans for each client

• Customer support & onboarding: Employ scalable approaches to support many customers. • Product usage & health: Analyze usage trends to improve customer retention. • Churn and risk management: Detect potential churn early through continuous data monitoring. • Growth of customer accounts: Identify and drive expansion opportunities in collaboration with the sales team. • Product feedback: Actively collect and relay customer feedback to inform product improvements. • Data management: Ensure CRM data quality and document customer interactions. • Projects: Lead initiatives to further develop and scale Customer Success.

• Serve as the primary point of contact for a portfolio of clients’ post-implementation • Develop deep understanding of client goals, workflows, and success metrics • Drive product adoption and usage through proactive engagement, training, and support • Monitor client health using data and insights to identify risks and opportunities • Collaborate with Support, Product, and Implementation teams to resolve issues and advocate for client needs • Conduct regular business reviews and strategic check-ins to ensure alignment and satisfaction • Identify and support upselling and renewal opportunities in partnership with Sales • Maintain accurate records of client interactions and status in CRM systems