• Actively serves a portfolio of assigned accounts including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing, and technology. • Gains an understanding of client’s use cases and desired business outcomes and helps a large number of licensed users achieve these goals via Dataiku's Product and Services. • Helps clients translate the business use cases they’re trying to crack into data science solutions and works with the customers to provide value assessments around the use cases and efficiency improvements. • Provides guidance to customer organizations on how to leverage Dataiku to implement data science projects from design to production while actively ensuring adoption and growth strategies are in place and being worked. • Implements customer engagement strategies including consistent Success Reviews, user community events, and customer participation in Dataiku community events to ensure customer engagement and satisfaction. • Leverages customer health analytics to identify customer expansion opportunities and downsell and churn risks. • Collaborates with Dataiku’s Sales team to ensure successful renewals and to expand customer relationships.

• Manage a portfolio of our SMB district partnerships • Manage relationships with contacts across the BOCES • Own the renewal and expansion process for your portfolio • Lead consultative meetings with key district stakeholders using data • Develop a strategy for your book of business, identifying expansion targets and cancellation risks • Willingness to travel up to 30% within the Northeast territory to meet with customers and attend BOCES events

• Build trusted relationships with enterprise customers and develop a deep understanding of their business priorities and internal processes • Lead onboarding, implementation, and rollout of the Dado platform across customer organizations • Act as the primary point of contact for customers and coordinate across multiple internal and external stakeholders • Develop deep expertise in the Dado platform to recommend the best workflows and solutions for each customer • Troubleshoot product issues, investigate root causes, and provide short-term workarounds while coordinating with engineering teams on long-term fixes • Monitor product adoption and identify opportunities to expand usage across additional teams or use cases • Proactively identify churn risks and work with customers to maintain long-term success and retention • Share customer insights and product feedback with the product team to help shape platform improvements • Manage multiple enterprise accounts while maintaining clear organization and proactive communication

Are you a Customer Success Manager passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? We’re looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation. In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio. As a Customer Success Manager at Smartly, you will... - Build and foster strong relationships with a large book of customers. Act as the main point of contact for training and product support, delivering an exceptional customer experience - Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption - Be hungry to meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption. - Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering - Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives We are looking for you, if you... - Possess 4+ years of relevant experience in a customer success or similar customer-facing function - Be capable of learning new tools and processes quickly - Have advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc) - Are a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals - Have a results-driven mentality and be capable of meeting commercial targets and weekly productivity goals - Are able to explain complex concepts clearly and translate data into insights - Are confident, with strong spoken and written communication skills - Are self-driven with exceptional organizational skills #LI-CD1 #LI-HYBRID About SmartlySmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.