PULT

• Customer support & onboarding: You use scalable approaches to support many customers and provide tailored onboarding and support for high-potential or at-risk accounts. • Product usage & health: You analyze usage trends to identify opportunities to strengthen customer engagement and deliver more value. • You independently implement strategies that improve customer retention and product adoption. • Churn and risk management: By continuously monitoring customer data, you detect early signs of churn or dissatisfaction and develop targeted measures to minimize risks and retain customers long-term. • Account growth: Together with the Sales team, you identify and drive expansion opportunities to realize the full potential of each account. • Product feedback: You actively collect customer feedback and help our product team continuously improve the product. • Data management and documentation: You ensure high data quality in the CRM by documenting interactions and identifying automation opportunities. • Projects: You lead projects that contribute to the advancement of Customer Success. • Leadership: You lead and take functional responsibility, managing and delegating tasks within a 2–3 person team.

• Customer support & onboarding: Employ scalable approaches to support many customers. • Product usage & health: Analyze usage trends to improve customer retention. • Churn and risk management: Detect potential churn early through continuous data monitoring. • Growth of customer accounts: Identify and drive expansion opportunities in collaboration with the sales team. • Product feedback: Actively collect and relay customer feedback to inform product improvements. • Data management: Ensure CRM data quality and document customer interactions. • Projects: Lead initiatives to further develop and scale Customer Success.

• Master LinkedIn: research, test, iterate, and document what drives reach, engagement, and inbound leads • Create and publish content: post drafts, carousels, short videos, comments, and founder/employee content • Use and test the latest AI tools for marketing • Build a weekly content engine: themes, hooks, formats, posting schedules, and repurposing • Analyze performance and run experiments (A/B tests on hooks, formats, topics, and timing) • Explore new distribution channels