Teramind

• Partner with managers and business unit leaders as a reliable HR resource across your assigned client groups • Help translate business objectives into practical people plans supporting workforce planning, org health, and team effectiveness • Coach and advise managers on leadership effectiveness, team dynamics, and employee development • Use people data and HR metrics to identify trends and support informed decision-making • Support performance management cycles including goal-setting, mid-year and annual reviews, feedback loops, and development planning • Help identify capability gaps and build development plans in partnership with managers • Assist with headcount planning and workforce modeling in collaboration with Finance and leadership • Partner with Talent Acquisition on role scoping, leveling, job descriptions, and hiring manager prep • Manage employee relations matters with sound judgment, discretion, and appropriate escalation • Serve as a go-to resource for employees navigating performance concerns, workplace conflicts, leave, or policy questions • Support Teramind’s culture and values, especially as we scale a remote, distributed workforce • Help leaders communicate and land organizational changes effectively • Support the rollout and ongoing operation of core people programs: onboarding, engagement surveys, and HRIS tools • Contribute to compensation reviews and benchmarking within assigned client groups • Ensure HR policy compliance and flag jurisdictional nuances to the Director of HR Ops as needed • Drive HRIS adoption within your client groups and help maintain data accuracy

• Lead, mentor, and grow a team of QA engineers, fostering a culture of technical excellence and continuous improvement. • Design, develop, and maintain robust automation frameworks from scratch using AI based frameworks. • Advance our overall QA strategy as we work towards Continuous Integration (CI) and Continuous Delivery (CD) • Oversee the development of comprehensive UI and API test suites • Perform complex data validation and backend testing using PostgreSQL (and other SQL databases). • Work in close collaboration with the development team to help produce high-quality software. Understand and translate business requirements to technical and then testing requirements. • Share technical expertise with the rest of the QA team

• Be the quality champion: plan, design, and run test cases for web and desktop applications. • Perform hands-on testing — functional, regression, integration — to make sure nothing slips through. • Drive and improve our QA strategy as we evolve our CI/CD pipeline. • Collaborate directly with developers to turn business requirements into testing requirements. • Spot issues early, drive resolutions, and elevate our testing standards. • Share your knowledge with the team and mentor others in QA best practices.

• Be the quality champion: plan, design, and run test cases for web and desktop applications. • Perform hands-on testing — functional, regression, integration — to make sure nothing slips through. • Drive and improve our QA strategy as we evolve our CI/CD pipeline. • Collaborate directly with developers to turn business requirements into testing requirements. • Spot issues early, drive resolutions, and elevate our testing standards. • Share your knowledge with the team and mentor others in QA best practices.

• Review, draft, and redline commercial agreements including MSAs, SOWs, NDAs, vendor contracts, and SaaS subscription agreements • Support the General Counsel in managing the contract pipeline: tracking status, deadlines, open items, and follow-ups • Conduct initial review of incoming customer and vendor contracts; flag non-standard terms and escalate as appropriate • Maintain and organize the contract repository; ensure executed agreements are filed, version-controlled, and accessible • Coordinate with outside counsel: prepare documents, manage communications, and track billing • Support responses to fraud inquiries, subpoenas, regulatory requests, and government correspondence • Assist with employment-related documentation including offer letters, severance agreements, and policy updates in coordination with HR • Conduct legal research on topics including data privacy, cross-border regulatory requirements, and SaaS commercial norms • Support the GC in educating internal stakeholders (particularly Sales) on contract standards, liability positions, and acceptable terms • Assist in maintaining and updating legal playbooks, contract templates, and standard operating procedures • Manage and organize legal holds and related documentation

• Serve as the primary HR partner for assigned business units and senior leaders across the globe • Translate business objectives into people strategies — workforce planning, org design, succession, and team effectiveness • Advise and coach managers and directors on leadership effectiveness, team dynamics, and organizational health • Bring data and analytics to every conversation — use workforce insights to identify trends and drive informed decisions • Partner with leaders to drive performance management cycles — goal-setting, calibration, feedback, and development planning • Identify and address capability gaps; build development plans in partnership with managers • Support workforce planning and headcount modeling in collaboration with Finance and executive leadership • Collaborate with Talent Acquisition on strategic hiring — role scoping, leveling, and hiring manager prep • Manage complex employee relations matters with sound judgment, discretion, and legal awareness • Serve as a trusted resource for employees navigating performance, conflict, leave, or workplace concerns • Champion Teramind's culture and values — particularly as we scale a remote, distributed workforce • Support change management initiatives and help leaders communicate and land organizational changes effectively • Partner on the rollout of core people programs: onboarding, engagement surveys, and HRIS implementation • Contribute to Total Rewards programs — compensation reviews, benchmarking, and equity-related decisions for your client groups • Ensure HR policy compliance; flag jurisdictional nuances and escalate as appropriate • Support HRIS optimization and adoption within client groups

• Define and own Teramind’s market positioning, messaging architecture, and brand narrative across all segments and geographies • Establish Teramind as the category leader in insider threat detection, DLP, and workforce analytics • Drive analyst relations (Gartner, Forrester, IDC) and earned media strategy • Build and scale a full-funnel demand engine spanning paid, organic, ABM, and partner-led channels • Own pipeline contribution targets in close partnership with the CRO and sales leadership • Lead marketing operations and attribution — build the reporting infrastructure to connect marketing investment to revenue outcomes • Partner with Product and Engineering to develop compelling product narratives, launch playbooks, and competitive intelligence programs • Enable the sales team with segment-specific messaging, battlecards, and collateral • Own pricing communication and packaging strategy in collaboration with Product and Finance • Oversee SEO/SEM strategy, web presence, and content marketing programs • Build a thought leadership platform that elevates Teramind’s executive voices and editorial authority in cybersecurity and HR tech • Assess, hire, develop, and retain a high-performing global marketing team • Build scalable processes and vendor/agency relationships to extend team capacity • Partner cross-functionally with Sales, Product, CS, and the executive team as a senior leader and strategic voice

• Build, manage, and optimize Teramind’s network of external content and creative suppliers — including content agencies, freelance writers, design studios, video producers. • Own the briefing process end-to-end: translate business and marketing objectives into clear, actionable briefs that external partners can execute against. • Establish quality standards, review processes, and performance benchmarks for all supplier output. • Manage supplier contracts, budgets, and relationships with a commercial mindset — always balancing quality, speed, and cost. • Onboard new suppliers and maintain a vetted roster of trusted partners across content, design, social, and digital disciplines. • Define and steward the Teramind brand voice across all written and editorial content, including product campaigns, customer stories, op-eds, executive thought leadership, blog and long-form editorial, and digital copy. • Ensure all external partners produce content that is on-brand, on-message, and aligned with Teramind’s positioning in the cybersecurity market. • Translate complex cybersecurity and technical subject matter into clear briefs that enable suppliers to produce compelling narratives for buyers, customers, media, and the general public. • Own the creative pillar of the marketing department — including brand standards, design systems, visual identity, and creative production — and ensure all external partners adhere to them. • Direct external design studios and creative partners to produce high-quality assets across campaign creative, event materials, reports, and digital channels. • Lead the creative brief process and ensure that visual expression is coherent and intentional across every campaign and program, regardless of which supplier executes it. • Own the digital measurement framework and ensure supplier output is continuously informed by performance data. • Oversee SEO strategy, email performance standards, platform optimization, and audience segmentation — directing specialist suppliers to execute against these strategies. • Partner with the Demand Generation team to ensure content and creative output drives measurable pipeline impact. • Own the content calendar across owned channels — social, email, web, and editorial — and manage supplier workloads and timelines to deliver against it. • Ensure every major product launch, campaign moment, and market milestone is supported by a coordinated content approach executed through the right supplier mix. • Develop influencer and amplification strategies that extend Teramind’s reach, managing relevant external partners to execute. • Serve as the primary internal partner to Communications, ensuring owned content and earned media strategies are integrated.

• Build and maintain strong, long-term relationships with enterprise customers, acting as the primary contact post-sale • Ensure successful onboarding of new customers by managing implementation timelines, training, and adoption strategies. Partner with customers to ensure they realize the full value of our solutions • Drive product adoption and utilization by understanding customer goals, sharing best practices, and aligning product capabilities with business objectives • Act as a customer advocate, representing their needs internally and working closely with Product, Support, and Sales teams to influence product roadmaps and resolve issues • Own the customer renewal process by proactively identifying and mitigating risks, managing renewal conversations, and ensuring high customer satisfaction and retention • Identify opportunities for upsell and cross-sell within assigned customer accounts and work with Account managers to close the deal • Monitor and analyze key metrics related to customer health, taking action on potential risks or areas of improvement • Conduct regular strategic reviews with assigned customers, providing insights into their usage, demonstrating ROI, and aligning with future goals • Deliver customer training sessions and enablement resources to ensure ongoing product success • Multi-thread relationships across customer organizations to ensure broad engagement and product adoption • Monitor, measure, and improve leading indicators of customer relationship health such as product use, engagement, NPS, and Customer Satisfaction

• Build and maintain executive, product, and technical relationships with counterparts at partner organizations; coordinate cross-functional execution internally across Product, Sales, Marketing, and the leadership team • Drive partnerships from agreement through integration and launch. Scoping and delivering integrations and joint product offerings with partner engineering teams • Define the joint value proposition and solution narrative; co-define success metrics with partners and report partnership health, wins, and blockers to the CPO and staff team • Partner with Marketing on co-marketing programs, joint announcements, and launch plans; establish the operational framework for each partnership including success criteria • Transition GTM execution to the CRO organization once integrations are live, while retaining executive and product-level relationships for ongoing accountability