• Own the quality and reliability of a real time routing engine that powers how conversations are matched to agents across a global cloud platform • Drive end to end quality strategy for a high throughput, event driven routing service, ensuring reliability and accuracy across global deployments • Design and implement automated testing solutions across REST APIs, event streaming pipelines, in memory data stores, and cloud persistence layers • Contribute production level Java code to improve system functionality, testability, and overall performance • Build and maintain comprehensive system and integration tests that validate full conversation routing flows across multiple regions • Investigate complex system behaviors and resolve defects by analyzing failures across distributed, multi tenant environments • Influence design decisions by identifying risks early and advocating for scalable, testable architecture • Collaborate with cross functional teams to standardize testing practices, improve tooling, and drive quality consistency • Strengthen CI and CD pipelines by integrating robust automated validation and improving feedback loops for engineering teams

• Ensure the reliability of backend and frontend experiences. • Contribute to defining test strategies, automation, and best practices. • Build quality throughout the development lifecycle.

• Defining and leading the overall Quality Engineering strategy • Building scalable automated testing practices across multiple teams and services • Driving end-to-end quality initiatives for complex operational workflows • Establishing modern CI/CD quality standards and release confidence practices • Partnering with engineers and architects to improve system reliability and testability • Leading quality initiatives around observability, automation, and process improvement • Creating documentation, training, and enablement programs for engineering teams • Mentoring and growing a small QE team • Acting as a quality advocate across Core Engineering

• Перевірка домашніх завдань студентів QA курсу • Відповіді на питання студентів в чаті та на zoom дзвінках • Проведення пробних технічних інтерв’ю для студентів • Пропонування власних ідей для вдосконалення нашого навчального процесу