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Genesys

Genesys is a technology company offering solutions to help clients engage customers and manage customer contact centers. With a client base of more than 4,700 businesses, Genesys o

QAOps – Software Engineer

Location

Canada

Posted

1 day ago

Salary

$92.7K - $121.7K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishAWSCloudDynamoDBEC2JavaJenkinsJUnitKafka

Job Description

QAOps – Software Engineer

Genesys

• Own the quality and reliability of a real time routing engine that powers how conversations are matched to agents across a global cloud platform • Drive end to end quality strategy for a high throughput, event driven routing service, ensuring reliability and accuracy across global deployments • Design and implement automated testing solutions across REST APIs, event streaming pipelines, in memory data stores, and cloud persistence layers • Contribute production level Java code to improve system functionality, testability, and overall performance • Build and maintain comprehensive system and integration tests that validate full conversation routing flows across multiple regions • Investigate complex system behaviors and resolve defects by analyzing failures across distributed, multi tenant environments • Influence design decisions by identifying risks early and advocating for scalable, testable architecture • Collaborate with cross functional teams to standardize testing practices, improve tooling, and drive quality consistency • Strengthen CI and CD pipelines by integrating robust automated validation and improving feedback loops for engineering teams

Job Requirements

  • 2+ years of professional experience in software development with a strong emphasis on quality engineering
  • Proficiency in Java and solid understanding of object oriented design principles
  • Experience testing REST APIs through both functional and automated approaches
  • Familiarity with CI and CD pipelines such as Jenkins or similar tools
  • Working knowledge of event driven systems and messaging platforms such as Kafka
  • Experience using testing frameworks such as TestNG or JUnit
  • Exposure to cloud platforms such as AWS, including services like DynamoDB, SQS, S3, or EC2
  • Proficiency with version control systems such as Git

Benefits

  • Comprehensive extended group health coverage
  • Generous paid time off, including vacation and personal leave
  • Retirement savings program with employer RRSP matching up to a prescribed maximum amount
  • Family-friendly benefits, including parental leave top-up and adoption assistance
  • Growth and development opportunities through access to learning resources and internal mobility programs

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