Technical Specialist 1

Location

Canada

Posted

1 day ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Technical Specialist 1

Symcor

Role Description The primary responsibilities of this role are to provide L1 and L2 remote phone and email support for our corporate and production end users on a wide range of technical issues. The Technical Specialist will be working in the capacity of a remote Desktop Admin supporting end users working from home and from various Symcor sites. - Support can range from quick password resets to more complex daily incidents of corporate IT issues such as desktop/laptop hardware, mobile devices, software/application troubleshooting, network and printing related issues. - The Technical Specialist must have excellent communication, time management, and problem-solving skills to analyze, assist, and resolve assigned incidents as targeted FCR’s (First Call Resolution) when and as required. Qualifications - Post-secondary education in Information Technology, Computer Science, or a related technical field, or an equivalent combination of education and practical experience. - Relevant technical certifications (e.g., ITIL Foundation, Microsoft, CompTIA A+/Network+, or similar) are considered an asset. Requirements - 3+ years of hands-on experience in an IT Service Desk, Help Desk, or End User Support environment supporting corporate and remote/WFH users. - Proven experience providing phone and email-based technical support with a strong focus on first call resolution (FCR) and customer satisfaction. - Experience working in a 24/7 or extended-hours support environment, including on-call rotations, evenings, weekends, and statutory holidays. - Demonstrated experience troubleshooting and resolving incidents related to desktop operating systems, Microsoft 365 applications, network connectivity, VPN access, printers, and mobile devices. - Experience documenting, updating, and managing incidents and service requests in an ITSM platform (Ivanti preferred) with a high level of accuracy and detail. - Experience collaborating with escalation teams such as Infrastructure, Application Support, Information Security, and On-site Technicians to resolve complex incidents. - Exposure to enterprise environments with structured incident management, change management, and access request processes. Benefits - A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans, and a commitment to your overall health and well-being through our myWell-being program. - Leaders who support your development through coaching and managing opportunities. - Ability to make a difference and lasting impact. - Opportunities to do challenging work and progressively take on greater accountabilities for growth. - Fostering an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, harnessing each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success.

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