Title: Technical Editor Job ID Number RQ220577 Louisiana, MO, US Category Project/Program Management Employment Type Full Time Business Unit GDIT Responsibilities for this Position Location: Any Location / Remote Full Part/Time: Full time Job Req: RQ220577 Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Program Delivery and Execution Job Qualifications: Skills: Agile Methodology, Editing, Technical Writing Certifications: None Experience: 2 + years of related experience US Citizenship Required: No Job Description: TECHNICAL EDITOR Oversee complex programs that drive impactful mission outcomes for our customers as a Technical Editor Senior. Here, you'll see the bigger picture on mission initiatives and where your program management career can go at GDIT. MEANINGFUL WORK AND PERSONAL IMPACT As a Technical Editor the work you'll do at GDIT will be impactful to the mission of Technology Shared Services. You will play a crucial role in creating, maintaining, and governing program documentation across Agile, technical, and compliance domains. Working closely with architects, developers, product managers, and federal stakeholders, this role ensures that all documentation-including design artifacts, user guides, and compliance deliverables-is clear, accurate, and compliant with federal standards. The Technical Writer plays a key role in supporting DevSecOps, Agile delivery, and modernization transparency for applications built as part of this initiative. WHAT YOU'LL NEED TO SUCCEED Bring your program management expertise along with a drive for innovation to GDIT. The Technical Editor Senior must have: Education: Bachelor of Arts/Bachelor of Science in English, Computer Science, Software Engineering, Engineering, or equivalent. Experience: 2+ years' experience working in anAgile Scrum environmentwriting technical documentation for the software product, application, and product releases. Technical skills: Proven experience producing documentation for Agile, cloud, or DevSecOps-based projects; Strong understanding of technical concepts in software development, system architecture, APIs, and cloud platforms (AWS preferred); Experience managing compliance documentation for FedRAMP, NIST, or FISMA-controlled environments; Exceptional writing, editing, and communication skills, with attention to accuracy, clarity, and style; Proficiency with document management systems (SharePoint, Confluence, Git, or equivalent); Familiarity with Markdown, HTML, or XML for publishing technical documentation; Experience creating content accessible to all audiences (Section 508 and WCAG compliance). Security clearance level: Public Trust Role requirements: 2+ years of experience in technical writing or documentation management with some experience supporting federal or enterprise-scale IT programs; Proven experience producing documentation for Agile, cloud, or DevSecOps-based projects; Strong understanding of technical concepts in software development, system architecture, APIs, and cloud platforms (AWS preferred); Experience managing compliance documentation for FedRAMP, NIST, or FISMA-controlled environments; Exceptional writing, editing, and communication skills, with attention to accuracy, clarity, and style; Proficiency with document management systems (SharePoint, Confluence, Git, or equivalent); Familiarity with Markdown, HTML, or XML for publishing technical documentation; Experience creating content accessible to all audiences (Section 508 and WCAG compliance). GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Flexibility: Full-flex work week to own your priorities at work and at home Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in program management at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results. The likely salary range for this position is $63,312 - $85,658. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans PI284737125

Role Description The primary responsibilities of this role are to provide L1 and L2 remote phone and email support for our corporate and production end users on a wide range of technical issues. The Technical Specialist will be working in the capacity of a remote Desktop Admin supporting end users working from home and from various Symcor sites. - Support can range from quick password resets to more complex daily incidents of corporate IT issues such as desktop/laptop hardware, mobile devices, software/application troubleshooting, network and printing related issues. - The Technical Specialist must have excellent communication, time management, and problem-solving skills to analyze, assist, and resolve assigned incidents as targeted FCR’s (First Call Resolution) when and as required. Qualifications - Post-secondary education in Information Technology, Computer Science, or a related technical field, or an equivalent combination of education and practical experience. - Relevant technical certifications (e.g., ITIL Foundation, Microsoft, CompTIA A+/Network+, or similar) are considered an asset. Requirements - 3+ years of hands-on experience in an IT Service Desk, Help Desk, or End User Support environment supporting corporate and remote/WFH users. - Proven experience providing phone and email-based technical support with a strong focus on first call resolution (FCR) and customer satisfaction. - Experience working in a 24/7 or extended-hours support environment, including on-call rotations, evenings, weekends, and statutory holidays. - Demonstrated experience troubleshooting and resolving incidents related to desktop operating systems, Microsoft 365 applications, network connectivity, VPN access, printers, and mobile devices. - Experience documenting, updating, and managing incidents and service requests in an ITSM platform (Ivanti preferred) with a high level of accuracy and detail. - Experience collaborating with escalation teams such as Infrastructure, Application Support, Information Security, and On-site Technicians to resolve complex incidents. - Exposure to enterprise environments with structured incident management, change management, and access request processes. Benefits - A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans, and a commitment to your overall health and well-being through our myWell-being program. - Leaders who support your development through coaching and managing opportunities. - Ability to make a difference and lasting impact. - Opportunities to do challenging work and progressively take on greater accountabilities for growth. - Fostering an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, harnessing each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success.

Role Description You'll own how Firecrawl explains itself to developers — across docs, API reference, SDK guides, quickstarts, tutorials, cookbooks, and the technical content that lives between marketing and engineering. This role sits at the intersection of product and growth: the docs are the product surface developers hit first, and the technical content is how they discover us in the first place. You'll work closely with the growth marketing team, who owns growth and content strategy, while you own the writing itself — turning shipped features into clear documentation, and turning real product capabilities into tutorials and cookbooks that show developers what's actually possible. What You'll Do - Own the docs end to end: API reference, SDK guides, quickstarts, conceptual explainers, and migration guides. - Write technical content that pulls developers in: tutorials, cookbooks, integration guides, and long-form pieces that show real use cases with real code. - Read the codebase, talk to engineers, and use the product yourself. - Maintain a consistent voice across docs and content: clear, direct, no fluff. - Partner with engineering on release notes, changelogs, and docs updates. - Partner with the growth team on technical content that compounds: SEO-relevant tutorials, comparison guides, and cookbook entries. - Triage and respond to docs feedback from GitHub, Discord, and support. Qualifications - A writer who can actually code. - Experience writing for developers. - Range across docs and content. - Strong taste and a high bar. - Comfortable working without a content brief for every piece. Requirements - 4+ years writing for a technical or developer-facing product. - US Citizenship/Visa required. Benefits - Salary that makes sense — $160,000–$200,000/year (SF, U.S.-based), based on impact, not tenure. - Own a piece — Up to 0.05% equity in what you're helping build. - Generous PTO — 15 days mandatory, anything after 24 days, just ask. - Parental leave — 12 weeks fully paid, for moms and dads. - Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human. - Learning & Development — Expense up to $1,000/year toward anything that helps you grow professionally. - Team offsites — A change of scenery, minus the trust falls. - Sabbatical — 3 paid months off after 4 years. - Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids). - Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance. - Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance. - Doctegrity telehealth — Talk to a doctor from your couch. - 401(k) plan — Retirement might be a ways off, but future-you will thank you. - Pre-tax benefits — Access to FSAs and commuter benefits (US-only). - Pet insurance — Because fur babies are family too. - SF HQ perks — Snacks, drinks, team lunches, intense ping pong, and peak startup energy. - E-Bike transportation — A loaner electric bike to get you around the city. Interview Process - Application Review — Send us your work: links to docs, tutorials, or technical content you've written. - Intro Chat (~20 min) — Quick alignment call. - Writing Sample (take-home) — Pick a real Firecrawl feature, read the existing docs, and rewrite one page. - Deep Dive Chat (~60 min) — Walk us through a piece of writing you're proud of and one you'd redo. - Founder Chat (~30 min) — Culture, pace, ownership, and how you like to work. - Decision — We move fast.

Role Description Nos encontramos en la búsqueda de Asesores para atención al cliente. ¡NO VENTAS! "Soporte Técnico". Qualifications - Secundaria Completa - Experiencia Formal/Informal en atención al cliente o ventas - Mucha ACTITUD, GANAS de crecer y hacer línea de carrera con nuestra FAMILIA MDY - Contar con herramientas técnicas para gestión: - Sistema operativo Windows 11 pro, Enterprise o Workstation - 8 GB RAM - Conexión Cableada - Procesador 6ta generación - Diadema Requirements - Sueldo fijo: S/1130.00 - Bono de productividad - Bono Home Office - Capacitaciones pagadas superior a S/300.00 - Contrato por 3 meses directo - Pagos quincenales y a fin de mes - Línea de carrera en corto tiempo - Descansa fines de semana - Modalidad: 100% Remoto Benefits - Horario de capacitación: Lunes a Sábado - REMOTO TURNO PM - Capacitaciones pagadas Company Description MDY rechaza de manera expresa toda práctica discriminatoria. No toleramos la discriminación hacia ningún colaborador o solicitante de empleo por motivos de edad, discapacidad, etnia, estado civil, género, nacionalidad, ideología, política, raza, religión, orientación sexual o cualquier otra característica especificada por parte de la compañía o legislación vigente ante discriminación. ¡POSTULA Y FORMA PARTE DE NUESTRA FAMILIA CORPORATIVA!