Role Description Mercier Consultancy is excited to offer a position for a Spanish Speaking Customer Support Representative with (remote) work in Greece and paid relocation to Greece. This role is ideal for individuals who excel in customer service and wish to experience the rich culture and lifestyle of Greece while supporting Spanish-speaking clients. - Provide customer support to Spanish-speaking clients through phone, email, and chat. - Respond promptly and professionally to inquiries regarding products, services, and company policies. - Resolve customer complaints and issues efficiently, ensuring high customer satisfaction. - Maintain accurate records of all customer interactions in the CRM system to facilitate continuous improvement. - Collaborate with various departments to deliver comprehensive solutions and enhance customer experience. - Stay updated on company products and industry developments to provide informed assistance. Qualifications - Fluency in Spanish (both spoken and written) is essential; proficiency in English is a plus. - No experience needed, but willingness to learn. - Strong communication skills with a customer-oriented approach. - Excellent problem-solving skills and the ability to handle challenging situations. - Familiarity with customer support software and CRM systems is advantageous. - Ability to work independently in a remote setting while maintaining collaboration with team members. - Willingness to relocate to Greece with support from the company’s paid relocation package. Benefits - Competitive Monthly Salary - Relocation Package - Airport Pick-Up - Fully Paid Training - Health Insurance - Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece - And Much More...

Role Description We are hiring a Customer Care Agent to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality on the Disney Dreamlight Valley project. - Handle customer requests via tickets, with potential phone support, in English and French - Investigate and resolve issues using internal tools and knowledge bases - Track, document, and follow up on cases until full resolution - Escalate complex or technical cases to relevant teams when needed - Identify recurring issues and contribute to improving support processes and templates Success will be measured by: - Fast and accurate resolution of customer cases with a strong focus on quality - High level of customer satisfaction and service consistency - Effective workload management and strong prioritization skills - Active contribution to improving support workflows and reducing recurring issues You will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players. This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational excellence within a global gaming company. Qualifications - Fluent English (written and spoken) + Ukrainian proficiency - Upper-Intermediate or Advanced level of French is required - Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them) - Ability to manage workload, prioritize tasks, and work effectively under pressure - Strong communication, empathy, and customer-oriented mindset - Problem-solving skills with ownership and responsibility for outcomes - Calm, organized, and proactive approach in stressful situations - Ability to collaborate effectively within a team and adapt to changes Benefits - Possibility to work remotely in a global product company with talented people - Competitive salary based on your experience and skills - 21 days of paid vacation, 5 paid sick days, plus national holidays - Medical insurance and access to a psychologist - Parental leave support - Access to internal learning platform (courses, trainings, certifications) - Employee Referral Program with attractive bonuses - Full technical support and equipment provided Company Description At Gameloft Ukraine, you’ll be joining a studio that creates games enjoyed by millions of players around the world. Our teams work closely across different disciplines to build exciting experiences for PC, consoles, and mobile platforms. We also love staying connected beyond work — with regular social events and community activities, both remotely and at our Lviv office.

• Provide fast, friendly, and effective support to players via our ticketing platform, as well as potentially through chat and email • Resolve technical, account, and gameplay queries with empathy and professionalism • Escalate complex issues and collaborate with internal teams to ensure thorough resolution • Identify and report recurring player issues, suggesting improvements to enhance the player experience • Maintain up-to-date knowledge of Albion Online and its systems, staying informed about game updates and community trends • Deliver support in a clear, concise, and respectful manner, ensuring player confidentiality and satisfaction

Role Description As a Customer Support Agent - Costa Rica at WPT Global, your mission is to deliver outstanding service to our dynamic and diverse customer base. You will take ownership of resolving customer issues, including: - Troubleshooting failed buyouts - Managing stuck casino rounds - Processing compensations In this role, you will also be instrumental in elevating the overall customer experience by: - Continuously enhancing service quality - Improving operational efficiency - Contributing to a higher standard of customer satisfaction Qualifications - Proven expertise in customer support within the gambling industry - In-depth knowledge of Poker, coupled with a strong passion for the game - Fluent in Spanish and English, with the ability to communicate complex concepts clearly and effectively in both languages - Exceptional communication skills, ensuring clear, concise, and empathetic interactions with customers - Adept at multitasking and making sound, effective decisions in high-pressure environments Requirements - Responding to customer inquiries across multiple platforms, including email, chat, and social media, ensuring timely and effective resolution of all queries - Handling manual credit tickets and cash transactions, including troubleshooting and resolving issues with failed buyouts, stuck casino rounds, and processing compensations with precision and efficiency - Contributing to translations as needed, ensuring clear and accurate communication for diverse audiences - Proactively improving the customer experience by regularly updating FAQ content, conducting quality checks, and optimising the utilisation of current tools for maximum efficiency Benefits - 💸 Competitive Salary - 📈 Quarterly Performance Reviews: Regular check-ins leading to even more bonuses - 🚀 Uncapped Bonuses: For our top-performing champs, the sky's the limit - 🏡 Fully Remote Role: Work from where you thrive - 🎟 Conference & Event Attendance: Get front row seats to industry-leading events - 🎉 Company Meet-ups: Sometimes digital handshakes turn into real ones - 💻 Tech Setup Budget: Kickstart your home office with the right gear on us - ⏰ Monthly L&D Hours: We invest in your growth and skills upgrade - ❤️ Empathetic Culture: We believe in doing the best work with care and understanding - 🌐 Full-Time Employment Everywhere: No matter where your home is on the map