• Monitor multiple inboxes to triage and respond to client questions and concerns • Manage a calendar including scheduling, meetings, and travel arrangements • Serve as a contact between employees, clients, and external partners • Prepare/ edit correspondence, communications, presentations, reports, and other docs • Coordinate meetings, set agendas, take minutes, and prepare follow ups / action items • Perform other ad-hoc tasks with limited instruction as needed • Build out role-related SOPs and FAQs for faster and more accurate responses • Monitor inbox to assist customers, answer questions, and escalate issues when needed • Troubleshoot issues with account support • Handle customer inquiries with a <1 hour SLA time • Gather product knowledge to properly educate customers

• Turning Data into Dollars: You will transform raw field notes, sketches, Matterport scans, and scope photos into highly accurate, defensible line-item property damage estimates within Xactimate, ensuring no revenue is left on the table. • Winning the Supplement Battle: You will meticulously analyze original carrier estimates against actual site conditions to draft comprehensive, evidence-backed supplement packages that justify necessary project costs. • Bulletproofing the Documentation: You will compile and organize crucial supporting evidence—including moisture logs, psychrometric data, and labeled field photos—to ensure strict compliance with carrier guidelines and seamless audits. • Driving the Claims Cycle: You will proactively manage workflows and systematically follow up with insurance adjusters to accelerate approvals, keeping restoration projects moving forward without delay.

• Support client consultations, lead follow-up, onboarding, and customer support activities • Conduct phone and virtual consultations with prospective and active clients • Review and discuss client credit reports at a high level • Explain the credit repair process and available services clearly and professionally • Follow up with warm leads and nurture prospects through the sales process • Assist with outbound lead follow-up activities • Support the internal sales team with scheduling and communication • Maintain accurate client records within the CRM • Update account information and document interactions properly • Assist with onboarding and account setup processes • Coordinate with internal sales and operations teams to support client success

Role Description Outsourcing Advantage is looking for a reliable and organized Executive Assistant to support management with daily operations for an architectural company. This role requires strong English communication skills, excellent follow-up ability, and someone who can stay on top of tasks, emails, and project tickets. - Manage and organize the manager’s inbox to ensure timely responses and nothing is missed. - Track project tickets/requests and daily tasks, following up to completion. - Maintain task management systems and monitor deadlines. - Coordinate follow-ups with internal team members, vendors, and clients. - Keep project communications organized and up to date. - Support management with scheduling, reminders, and general administrative assistance. - Ensure tasks are completed on time and properly documented. Qualifications - 3+ years of experience as CEO executive assistant with responsibility for task and email management. - Strong written and spoken English at a C1 Level without using AI with USA accent. - Dispatching coordination skills. - Ability to work in fast-paced environment task management. - Smart and solutions-oriented with independent thinking skills. - Professional experience communicating externally with clients or vendors. - Reporting and consolidating data to provide CEO with actionable insights. - Comfortable using email systems and task or project management tools in a professional setting. - Ability to provide a brief voice note introducing yourself in English. - Available to work during Eastern Time (ET) business hours. - Ability to provide details of work equipment (computer/laptop, headset, webcam), power setup (including backup), and internet connection (including backup). - Please share a link to a video introducing yourself in English, also tell us your work history and areas of work expertise. Requirements - Familiarity with CRMs or ticketing systems. - Experience supporting teams in architecture, construction, or engineering environments. Benefits - Competitive salary. - Opportunity to work on diverse and exciting projects. - Supportive and collaborative work environment. - Weekly payments. - Weekly incentives based on performance. - Weekends off.