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Executive Assistant, CS Support

Executive AssistantExecutive AssistantFull TimeRemoteSeniorTeam 11-50Since 2024H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

5 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Executive Assistant, CS Support

Talent Hackers

• Monitor multiple inboxes to triage and respond to client questions and concerns • Manage a calendar including scheduling, meetings, and travel arrangements • Serve as a contact between employees, clients, and external partners • Prepare/ edit correspondence, communications, presentations, reports, and other docs • Coordinate meetings, set agendas, take minutes, and prepare follow ups / action items • Perform other ad-hoc tasks with limited instruction as needed • Build out role-related SOPs and FAQs for faster and more accurate responses • Monitor inbox to assist customers, answer questions, and escalate issues when needed • Troubleshoot issues with account support • Handle customer inquiries with a <1 hour SLA time • Gather product knowledge to properly educate customers

Job Requirements

  • 3+ years experience in an EA or admin role covering multiple executives
  • Experience in a Customer Service related role
  • Exceptional verbal and written English communication skills
  • Experience using notetakers and AI tools to create documentation
  • Strong organizational and planning skills
  • Excellent time management skills and ability to multitask and prioritize
  • Ability to work full-time UK aligned hours

Benefits

  • Casual work environment
  • Flexible schedule
  • Professional development opportunities
  • 25 days annual leave

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