Role Description The Selling Partner Risk Operations Investigator will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. Key responsibilities include: - Meet predetermined and assigned productivity targets and quality standards - Research and evaluate facts surrounding seller transactions - Take appropriate action on investigated transactions based on established standard operating procedures and tools - Document actions by providing detailed annotations - Communicate with external customers via phone or email during the investigation process - Communicate with internal customers and peers in person, via email, annotations, and phone during and following the investigation process - Understand the issue and make best use of the available resources to resolve it - Systematically escalate problems or variance in the information to the relevant owners/teams according to processes and standards - Communicate with internal and external stakeholders - Understand performance metrics to create analysis for driving business goals Qualifications - 1+ years of customer service experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce - 6+ months of customer service experience Requirements This position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. Benefits Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Role Description The Sales + Business Operations Intern plays a vital role in supporting Hyland's high-growth global partner ecosystem. This is a hands-on role with real responsibility — bridging the gap between business strategy and daily operations. You'll help organize partner data, research market opportunities, keep internal projects moving, and explore how AI tools can eliminate repetitive tasks and drive team efficiency. If you love spreadsheets, enjoy deep-dive research, and want to see how an enterprise tech company operates from the inside, this role is built for you. Your Role Responsibilities? Here's What You'll Do. - Build and maintain accurate partner account maps by handling data entry, cleaning spreadsheets, and ensuring partner information is consistently tracked across internal systems. - Support project management and cross-functional coordination by tracking timelines, following up on action items, and ensuring team members have the notes and data they need to hit their deadlines. - Research, test, and recommend AI-powered tools that help the team eliminate repetitive manual tasks and work smarter across daily workflows. - Conduct targeted market and partner research using LinkedIn, company websites, and industry reports to map organizational structures and surface key sales opportunities. - Maintain data hygiene across partner systems, ensuring records are clean, validated, and audit-ready at all times. - Contribute to internal reporting and documentation efforts, keeping the broader team aligned and informed across all active initiatives. Qualifications - Currently a junior or senior pursuing a degree in Business Administration, Data Science, Business Analytics, Corporate Communications, Industrial Engineering, or a related field. - A proactive, problem-solving mindset — someone who looks at a manual bottleneck and thinks, "There has to be a faster, smarter way to do this." - Active curiosity about the tech ecosystem, SaaS business models, and practical day-to-day applications of AI tools. - Experience collaborating in group projects, student organizations, or previous internships where coordinating across different teams and personalities was required. - Familiarity with or enthusiasm for AI-powered automation tools and their potential to streamline business operations. Requirements - Strong spreadsheet and data management skills, including comfort working in Excel or Google Sheets with sorting, filtering, and basic formula application. - Excellent organizational and time management skills, with the ability to manage multiple tasks simultaneously and ask the right questions when a project feels ambiguous. - Clear written and verbal communication skills, with the ability to draft concise, professional emails and meeting summaries for internal stakeholders. - Tech-savvy and adaptable, with the ability to quickly learn new software, tools, and platforms in a fast-paced business environment. - High attention to detail when handling large volumes of partner data and information across multiple systems. Benefits - The compensation range for this role is $18.00 – $20.00 per hour. Actual compensation will be determined based on experience, qualifications, and other job-related factors in accordance with applicable laws.

Role Description Leads in gathering business and functional requirements and developing and implementing programs, projects, and initiatives that enhance overall business operations, communication, and workflow efficiencies. - Evaluates, recommends, and develops business process improvements and enhancements, including developing detailed workflow diagrams, charts, and project plans from concept through implementation. - Conducts detailed needs assessments for proposing systems and/or business solutions by communicating with senior business leaders, team members, and others, and researching technology and systems options that align with the Company’s technology and systems needs and strategies. - Oversee the acquisition, set-up, and on-going support of recommended property hardware and configuration. - Coordinates and assists in supervising systems upgrades, conversion, and installations by evaluating and recommending upgrades based on business needs and requirements. - Manages and resolves system-related support tickets, investigating issues and ensuring timely resolution. - Ensures compliance with systems development methodology standards and procedures. - Oversee and/or assist with gathering system requirements, design, development, testing, and system roll-out, including preparing senior management reporting on results. - Develops technical reports, documents, user support, and technical manuals to support systems and software training, and prepares detailed functional program specifications for reports, interfaces and other modules. Qualifications - Extensive back-end Yardi experience. - Demonstrated ability to read, write, and communicate effectively to prepare and explain financial data to executive and senior managers, team members, and internal and external clients, business contacts, and customers. - Demonstrated proficiency in the Company’s computer programming platforms, operating systems, word processing, SQL database management, Yardi, spreadsheet, and PowerPoint presentation programs in order to create and complete required reports. Proficiency in internet programming language and functionality preferred. - Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percents in order to complete financial records, budgets, and other fiscal reporting information. - General understanding of the real estate industry, in particular multi-family housing and third-party management, in order to relate financial and operating analyses to practical business solutions and process improvements. - College degree in Information Systems or related field, and/or equivalent experience. Requirements - Salary range for this position is $65,000 - $85,000. - Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. - Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. - Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Benefits - Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. - Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. - For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. - 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). - 401(k) with Company Match up to 6% of pay after 6 months of service. - Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). - Employee Assistance Program. - Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. - Charitable giving program and benefits.

Role Description Works closely with the OTC Senior Manager. Leads the billing workflow and task assignments encompassing the end-to-end Everise billing process. - Ensure that all relevant data and reports are available in time to release final billings to customers. - Reviews all billing related reports for accuracy ensuring proper supporting documents and approvals are in place. - Liaises with various internal and external customers responding promptly to requests. - Assists in the resolution of billing disputes & discrepancies. - Maintain all customer account and reconciliation updated. - Prepare account reconciliations and ad-hoc management reports as requested. - Assists with month end closing and external/internal annual audits. - Obtains a thorough understanding of the financial reporting: AR and Revenue, and its impact on the overall GL structure and systems. - Assists with the implementation of internal controls within the OTC process which should be carried out properly and timely. - Assists OTC Senior Manager with special projects and process improvements as assigned. Qualifications - Must have knowledge of general accounting procedures specifically those related to OTC (Order to Cash) and Revenue. - Must be able to work accurately with frequent interruptions and ability to shift priorities when needed. - Must have ability to discern deliverables with urgency – meeting deadlines. - Must be self-motivated and adaptable to change. - Must be organized and pay attention to detail. - Must use discretion, maintain customer confidentiality. High level of integrity. - Strong interpersonal and communication skills for interacting with both external and internal stakeholders. - Strong analytical and problem-solving skills. - Strong computer and business solutions software skills (exposure in NetSuite is a plus). - Flexible to work on cyclical shift depending on work requirements and deliverables. Company Description Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. - Our dedication to our purpose and people is being recognized by our employees and the industry. - Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. - Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. - With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.