Amazon logo
Amazon

Amazon is the largest online retailer in the world. The Fortune 500 company offers traditional and e-books, household items, apparel, electronics, movies, music

Investigation Specialist, Brand Protection Business Operations

Location

India

Posted

3 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Investigation Specialist, Brand Protection Business Operations

Amazon

Role Description The Selling Partner Risk Operations Investigator will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. Key responsibilities include: - Meet predetermined and assigned productivity targets and quality standards - Research and evaluate facts surrounding seller transactions - Take appropriate action on investigated transactions based on established standard operating procedures and tools - Document actions by providing detailed annotations - Communicate with external customers via phone or email during the investigation process - Communicate with internal customers and peers in person, via email, annotations, and phone during and following the investigation process - Understand the issue and make best use of the available resources to resolve it - Systematically escalate problems or variance in the information to the relevant owners/teams according to processes and standards - Communicate with internal and external stakeholders - Understand performance metrics to create analysis for driving business goals Qualifications - 1+ years of customer service experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce - 6+ months of customer service experience Requirements This position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. Benefits Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

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