Role Description We are partnering with a fast-growing international consumer products company seeking a customer-focused and hands-on Customer Service Agent to support global customers across multiple regions. This role is ideal for someone who enjoys working in a fast-paced remote environment, balancing day-to-day customer support with team collaboration, coaching, and operational support. The successful candidate will play a key role in delivering a high-quality customer experience while helping maintain service standards and supporting continuous improvement initiatives. Key Responsibilities - Provide customer support via phone, email, chat, and ticketing systems in English and German - Manage customer escalations and complex enquiries professionally and efficiently - Handle support tickets directly in a hands-on player-coach capacity - Support and coach remote customer service agents - Monitor SLAs, queue performance, and response times - Provide operational updates, reporting, and customer service insights - Work closely with internal teams to improve processes and customer satisfaction - Assist customers with product, order, warranty, and troubleshooting enquiries - Maintain accurate customer records and case documentation Qualifications - A calm, professional, and customer-focused communicator - Someone who takes ownership and follows through on issues - A team player who enjoys both customer support and mentoring others - Adaptable and confident working in a fast-paced environment - Someone who genuinely values delivering an excellent customer experience Requirements - Fluent in English and German (written and verbal) - French language skills are a strong advantage - Proven customer service experience, ideally within eCommerce, retail, or product-based industries - Experience handling escalations and high-volume customer interactions - Strong communication, problem-solving, and conflict-resolution skills - Ability to work independently in a fully remote environment - High attention to detail and strong organizational skills - Comfortable using customer service and eCommerce platforms such as: - Shopify - Gorgias - Zendesk - Aircall - Reliable internet connection and dedicated home office setup Preferred Systems Experience - Shopify - Gorgias - Zendesk - Aircall

Title: VIP Customer Service Agent Location: New Hampshire - Remote Job Description: At Aristocrat, we take pride in crafting world-class entertainment experiences. As a VIP Customer Service Agent, your role will be essential in offering outstanding service to VIP clients. You will work with a driven team providing flawless support through phone, chat, and email channels. This position presents an outstanding chance to be part of a proven leader in the iGaming and iLottery industry. Your efforts will have a direct effect on client happiness and company success! What You'll Do - Offer focused assistance to VIP clients, handling account, product, and service questions. - Troubleshoot complex technical issues related to computer, tablet, and cell phone applications. - Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls. - Share exclusive marketing deals and updates with VIP clients. - Deliver feedback on service shortcomings and client input to improve service quality. - Ensure confidentiality and security of VIP client information. - Uphold and promote the things we value, staying updated on all protocols and developments. - Meet and exceed set performance goals and targets. - Maintain a positive and enjoyable work environment. What We're Looking For - Excellent written and verbal communication skills. - 2+ years of experience in inbound/support call centers, preferably in a VIP or Tier 2 support role. - Minimum age of 21, High School diploma or GED, or equivalent experience required, some college preferred. - Capability to maintain a hybrid work schedule with dependable internet and successfully complete an internet speed assessment. - Capability to travel to the office for at least 50% of scheduled shifts. - Must be camera-ready while working. - Proficient in computers and Windows Office Programs. - Experienced with troubleshooting advanced issues on computers, smartphones, and tablets. - Strong interpersonal skills with a professional and courteous demeanor. - Diligent with excellent grammatical and typing/data entry skills. - Ability to work independently, applying good judgment and initiative. - Thrives in a fast-paced, dynamic environment, maintaining high service standards. - Highly organized with outstanding time-management skills. - Previous technical support experience is highly desirable. Company Summary Aristocrat Interactive   Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB). About Aristocrat Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play. Our Values - All about the Player - Talent Unleashed - Collective Brilliance - Good Business Good Citizen Travel Expectations None Pay Range $18.00 - $25.35 per hour Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

Title: Trainer, Family Peer Support Location: US ME Remote Job Description: Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Services: - Program Consulting - Finance Consulting and Billing Services - Applied Technology - Outsourcing and Operations - Strategy - Project and Grants Management - Assessments and Feasibility Studies The Trainer and Coach for Family Peer Support supports the Maine Center of Excellence (COE) in strengthening the quality and capacity of family peer support services statewide. In this role, you provide training, coaching, and technical assistance to Family Peer Support Specialists and their supervisors to ensure effective implementation of the PEARLS model of Parent Peer Support. You facilitate professional development, deliver certification-aligned training, and offer ongoing coaching to enhance workforce skills and promote family-centered, trauma-informed practices. The position involves building strong relationships with providers and stakeholders, responding to technical assistance needs, and supporting consistent, high-quality service delivery across the system. Additionally, you track participation data, evaluate training effectiveness, and use feedback to continuously improve learning outcomes. This role combines adult learning expertise, collaboration, and lived experience to empower caregivers and strengthen outcomes for children and families navigating behavioral health systems. Duties & Responsibilities The Maine Center of Excellence (COE) for Innovative Systems and Practice in Behavioral Health is to increase the capacity and quality of specific practices (i.e. HFW, Family Peer Support and Youth Peer Support) provided throughout the State of Maine. As part of this effort, the COE is developing the expertise and capacity to support Family Peer Support Specialists across the State of Maine in their work. Public Consulting Group serves as the Provider for the COE and is seeking to fill the position of Trainer and Coach for Family Peer Support. As a Trainer and Coach for Family Peer Support (FPS-LC), you will be responsible for training, coaching and providing technical assistance to assist family peer support specialists and their supervisors in the local provider community. The FPC-LC will train and coach family peer support specialists (FPSs) in the local provider community that provide intentional, authentic support to parents or primary caregivers of children with emotional, physical, behavioral, and/or mental health challenges, to learn and fully implement the PEARLS model of Parent Peer Support, in their work. Required tasks of this position are as follows: - Participate in all training and coaching pertaining to PEARLS that is provided by the Innovations Institute, and any other required training as identified by the State of Maine, and/or PCG. - Complete and maintain PEARLS certification and attend ongoing training within required timeframes to maintain certification. - Complete train-the-trainer process and participate in an annual National Coach Certification renewal. - Facilitate PEARLS training and ongoing professional development sessions for Family Peer Support Specialists and supervisors in the local provider community. - Respond to assigned requests for technical assistance and consultation in a timely manner. - Communicate regularly, in person or virtually, with implementing organizations and the implementation team. - Complete monthly data entry by keeping through records of FPSs and supervisors who are involved in PEARLS to ensure the COE has records of who has participated and completed required elements of the model. - Employ a variety of adult learning concepts to appeal to a range of learning preferences resulting in effective engagement of participants of varying learning needs. - Network and build relationships with state and organizational leadership to build interest in partnering around successful implementation efforts. - Monitor and evaluate the effectiveness of training through established evaluation measures. Uses evaluation data to grow skill. - Utilize identified tools and resources from the PEARLS model to provide coaching support to family peer specialists and supervisors. - Assure confidentiality and the rights of families as outlined in the agency’s standards, policies, and procedures. - Perform other related duties as assigned. Required Skills - Establish and maintain positive and effective working relationships with internal staff, community resources and stakeholders. - Must be able to engage and collaborate with people from diverse backgrounds. - Possess training and group facilitation skills. - Demonstrate active listening skills and validate experiences of others, using person-first and strength-based language. - Possess excellent oral and written communication skills. - Possess excellent conflict resolution and crisis management skills through effective communication, active listening, practicing empathy, problem solving, and maintaining a positive attitude. - Comfort with virtual convening’s and building of relationships online. - Proficient in Microsoft Office Suites and related software applications, such as Adobe, Teams, and Zoom. Qualifications Education - Preferred: Bachelor’s degree in Social Work, Psychology, Human Development, Education, Public/Business Administration, Communications, or discipline appropriate to training being conducted. - Minimum: High School Diploma or GED Experience - Required: Relevant lived experience navigating systems of care on behalf of a child/youth with behavioral concerns (Mental/Behavioral Health, Child Welfare, or Juvenile Justice) and the ability and willingness to share those relevant experiences with parents, family members, or other caregivers for the benefit and healing of others. - Preferred: A minimum of one (1) year in the role of a Family Peer Support Specialist, or relevant experience working with parents/caregivers who are involved in raising children/youth with behavioral concerns. Certification - Certification will occur during the course of employment Working Conditions - Travel time is approximately 50 percent. - Must have reliable transportation to travel throughout the State of Maine to conduct observations and deliver technical assistance and support to Family Peer Specialist providers. - The position will allow for a remote workplace. The position requires flexible hours including some evening/weekend availability based on the needs of the local providers and families receiving Wraparound and possible overnight travel depending on the training schedule. Compensation: Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. Range: $53,300 - $63,300 PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Role Description Mercier Consultancy MD is pleased to offer a fantastic opportunity for Czech Speaking Customer Service Representatives specializing in Social Media platforms, to work in Poland. This role is ideal for individuals who are enthusiastic about social media and skilled in providing outstanding customer support. As a member of the team, you will handle inquiries from Czech-speaking users, helping them navigate social media platforms and resolve any issues effectively. Key Responsibilities - Respond to customer inquiries related to social media services, account issues, and platform features in Czech via phone, email, and chat. - Assist users with troubleshooting, account management, and content-related questions. - Resolve user complaints and provide solutions to enhance customer satisfaction. - Document all customer interactions accurately in the CRM system for efficient tracking and follow-up. - Collaborate with internal teams to improve service quality and user experience. - Stay up-to-date with the latest social media trends and platform updates to offer informed assistance. Qualifications - Fluency in Czech (both written and spoken) is essential; proficiency in English or Polish is a plus. - Previous experience in customer service or social media support is preferred. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-focused approach. - Familiarity with CRM software and social media platforms. - Willingness to work in Poland and adapt to flexible working hours, including evenings and weekends. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More...