Title: Trainer, Family Peer Support Location: US ME Remote Job Description: Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Services: - Program Consulting - Finance Consulting and Billing Services - Applied Technology - Outsourcing and Operations - Strategy - Project and Grants Management - Assessments and Feasibility Studies The Trainer and Coach for Family Peer Support supports the Maine Center of Excellence (COE) in strengthening the quality and capacity of family peer support services statewide. In this role, you provide training, coaching, and technical assistance to Family Peer Support Specialists and their supervisors to ensure effective implementation of the PEARLS model of Parent Peer Support. You facilitate professional development, deliver certification-aligned training, and offer ongoing coaching to enhance workforce skills and promote family-centered, trauma-informed practices. The position involves building strong relationships with providers and stakeholders, responding to technical assistance needs, and supporting consistent, high-quality service delivery across the system. Additionally, you track participation data, evaluate training effectiveness, and use feedback to continuously improve learning outcomes. This role combines adult learning expertise, collaboration, and lived experience to empower caregivers and strengthen outcomes for children and families navigating behavioral health systems. Duties & Responsibilities The Maine Center of Excellence (COE) for Innovative Systems and Practice in Behavioral Health is to increase the capacity and quality of specific practices (i.e. HFW, Family Peer Support and Youth Peer Support) provided throughout the State of Maine. As part of this effort, the COE is developing the expertise and capacity to support Family Peer Support Specialists across the State of Maine in their work. Public Consulting Group serves as the Provider for the COE and is seeking to fill the position of Trainer and Coach for Family Peer Support. As a Trainer and Coach for Family Peer Support (FPS-LC), you will be responsible for training, coaching and providing technical assistance to assist family peer support specialists and their supervisors in the local provider community. The FPC-LC will train and coach family peer support specialists (FPSs) in the local provider community that provide intentional, authentic support to parents or primary caregivers of children with emotional, physical, behavioral, and/or mental health challenges, to learn and fully implement the PEARLS model of Parent Peer Support, in their work. Required tasks of this position are as follows: - Participate in all training and coaching pertaining to PEARLS that is provided by the Innovations Institute, and any other required training as identified by the State of Maine, and/or PCG. - Complete and maintain PEARLS certification and attend ongoing training within required timeframes to maintain certification. - Complete train-the-trainer process and participate in an annual National Coach Certification renewal. - Facilitate PEARLS training and ongoing professional development sessions for Family Peer Support Specialists and supervisors in the local provider community. - Respond to assigned requests for technical assistance and consultation in a timely manner. - Communicate regularly, in person or virtually, with implementing organizations and the implementation team. - Complete monthly data entry by keeping through records of FPSs and supervisors who are involved in PEARLS to ensure the COE has records of who has participated and completed required elements of the model. - Employ a variety of adult learning concepts to appeal to a range of learning preferences resulting in effective engagement of participants of varying learning needs. - Network and build relationships with state and organizational leadership to build interest in partnering around successful implementation efforts. - Monitor and evaluate the effectiveness of training through established evaluation measures. Uses evaluation data to grow skill. - Utilize identified tools and resources from the PEARLS model to provide coaching support to family peer specialists and supervisors. - Assure confidentiality and the rights of families as outlined in the agency’s standards, policies, and procedures. - Perform other related duties as assigned. Required Skills - Establish and maintain positive and effective working relationships with internal staff, community resources and stakeholders. - Must be able to engage and collaborate with people from diverse backgrounds. - Possess training and group facilitation skills. - Demonstrate active listening skills and validate experiences of others, using person-first and strength-based language. - Possess excellent oral and written communication skills. - Possess excellent conflict resolution and crisis management skills through effective communication, active listening, practicing empathy, problem solving, and maintaining a positive attitude. - Comfort with virtual convening’s and building of relationships online. - Proficient in Microsoft Office Suites and related software applications, such as Adobe, Teams, and Zoom. Qualifications Education - Preferred: Bachelor’s degree in Social Work, Psychology, Human Development, Education, Public/Business Administration, Communications, or discipline appropriate to training being conducted. - Minimum: High School Diploma or GED Experience - Required: Relevant lived experience navigating systems of care on behalf of a child/youth with behavioral concerns (Mental/Behavioral Health, Child Welfare, or Juvenile Justice) and the ability and willingness to share those relevant experiences with parents, family members, or other caregivers for the benefit and healing of others. - Preferred: A minimum of one (1) year in the role of a Family Peer Support Specialist, or relevant experience working with parents/caregivers who are involved in raising children/youth with behavioral concerns. Certification - Certification will occur during the course of employment Working Conditions - Travel time is approximately 50 percent. - Must have reliable transportation to travel throughout the State of Maine to conduct observations and deliver technical assistance and support to Family Peer Specialist providers. - The position will allow for a remote workplace. The position requires flexible hours including some evening/weekend availability based on the needs of the local providers and families receiving Wraparound and possible overnight travel depending on the training schedule. Compensation: Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. Range: $53,300 - $63,300 PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Role Description Mercier Consultancy MD is pleased to offer a fantastic opportunity for Czech Speaking Customer Service Representatives specializing in Social Media platforms, to work in Poland. This role is ideal for individuals who are enthusiastic about social media and skilled in providing outstanding customer support. As a member of the team, you will handle inquiries from Czech-speaking users, helping them navigate social media platforms and resolve any issues effectively. Key Responsibilities - Respond to customer inquiries related to social media services, account issues, and platform features in Czech via phone, email, and chat. - Assist users with troubleshooting, account management, and content-related questions. - Resolve user complaints and provide solutions to enhance customer satisfaction. - Document all customer interactions accurately in the CRM system for efficient tracking and follow-up. - Collaborate with internal teams to improve service quality and user experience. - Stay up-to-date with the latest social media trends and platform updates to offer informed assistance. Qualifications - Fluency in Czech (both written and spoken) is essential; proficiency in English or Polish is a plus. - Previous experience in customer service or social media support is preferred. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-focused approach. - Familiarity with CRM software and social media platforms. - Willingness to work in Poland and adapt to flexible working hours, including evenings and weekends. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More...

Title: Part-Time Customer Service Associate I - North Oak Location: Kansas City United States Job Description: Job Id: 2374 # of Openings: 1 Job Title: Customer Service Associate I Branch or Department: Assigned Branch Reports to: Branch Management Team Supervises: N/A FLSA Status: Overtime Nonexempt Benefits Classification: Part Time Salary/Wage: $17.00 per hour Work Location: North Oak Branch Work Schedule: Variable within MCPL's working hours. Will include mornings, afternoons, and evenings. Hours per Week/Year: Min 8 hr/week, Max 950 hr/yr (Part time) At Mid-Continent Public Library, we: Imagine. We inspire innovation through curiosity and exploration. Try new things. We empower what works and learn from the rest. Lead the way. We connect people to information, ideas, and inspiration. Welcome all. We embrace new perspectives and listen with humility. Everything we do, we do together. Position Overview The Customer Service Associate I is the first point of contact for customers and is responsible for providing exceptional customer service the majority of their time in-person at the desk and over the phone. Essential Functions - Provides Customer Service in person and over the phone - Acts as a guide for customers in use of the library and its resources - Demonstrates use of technology and digital services to customers - Recommends materials to customers based on interests, needs and availability - Assists customers with library card accounts, including the receiving and recording of payment - Uses creative techniques in displays to reach browsers who do not approach staff - Delivers materials outdoors to customers who request curbside delivery - Contributes to the maintenance of the library collection - Processes library materials for customer access - Shelves library materials correctly and efficiently - Straightens and shifts library materials to ensure adequate space and a neat appearance Education and Experience - High School Diploma/HiSet/GED Completion Required - Customer Service experience Preferred Knowledge, Skills, and Abilities All successful team members at MCPL should demonstrate: - Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public. - Ability to work effectively in a team environment. - Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position. - Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers. - Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all. - Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties. - Strong ability to follow instructions and work as part of a team. - Reliable, punctual, and flexible with scheduling. - Good communication skills and the ability to stay calm under pressure. - Ability to work in a fast-paced environment and adapt to changing needs. Age Requirement - Must be at least 18 years of age MVR Requirement - None Work Environment - (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public Essential physical abilities to be accomplished with or without reasonable accommodation are: Daily (greater than 50% of the time) - Standing (up to 1 hour at a time) - Walking (even ground) - Lifting 1-10 pounds - Lifting 11-25 pounds - Pushing/Pulling 1-10 pounds - Pushing/Pulling 11-25 pounds - Bending/Stooping - Kneeling - Reaching above shoulder - Receiving Communication and Instructions (vision, reading, hearing) - Conveying Communication and Instructions (Speaking, writing) - Using computer data entry tools - keyboard, mouse, touchscreen, scanner - Sitting - Receiving Communication and Instructions (vision, reading, hearing) - Conveying Communication and Instructions (Speaking, writing) - Using computer data entry tools - keyboard, mouse, touchscreen, scanner Frequently (up to 50% of the time) - Standing (more than 1 hour at a time) - Walking (variable surfaces) - Lifting 26-40 pounds - Lifting 40+ pounds - Sitting - Pushing/Pulling 26-40 pounds - Pushing/Pulling 40+ pounds - Standing (up to 1 hour at a time) - Standing (more than 1 hour at a time) - Walking (even ground) - Walking (variable surfaces) - Lifting 1-10 pounds - Lifting 11-25 pounds - Pushing/Pulling 1-10 pounds - Pushing/Pulling 11-25 pounds - Pushing/Pulling 26-40 pounds - Pushing/Pulling 40+ pounds - Bending/Stooping - Kneeling - Reaching above shoulder Occasionally (approximately 1-2 times per month) - Climbing stepstools - Climbing ladders - Lifting 26-40 pounds Rarely (1-5 times per year) - Lifting 40+ pounds - Climbing stepstools - Climbing ladders NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200. Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.

Title: Field Support Representative Diagnostics, Athens, GA Location: Athens United States Job Description: Veterinary Technicians and Practice Managers working as a Field Support Representative (FSR) for Diagnostics, will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same, and you'll spend your time in the field building relationships, solving problems, and supporting customer success. This is a highly dynamic, customer-facing role where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices. Why this role matters: We build some of the most innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise. We're looking for individuals who: - Are strong communicators - Have strong organizational skills - Are empathetic and collaborative - Are customer-focused team players Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives In this role: - You'll travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required - You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue) - You'll support critical customer visits, providing onsite technical troubleshooting when things don't go according to plan - You'll work remotely from a home-based office - You'll utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner - You'll manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth What you need to succeed: - 3+ years of experience working in a veterinary practice or similar work experience - Familiarity with IDEXX products - Valid driver's license and acceptable driving record required - Residency in the Athens, GA area and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required) - Ability to build and maintain relationships to gain confidence and trust from others - Strong communication and ability to collaborate with customers, management, and peers - Planning and prioritization skills, to make quality, timely decisions - Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations - Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus) - Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus, occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds - Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus - Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person - Ability to effectively communicate in English with customers and team members - Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals What you can expect from us: - Hourly rates targeting $30 -$35 per hour, based on experience - Opportunity for annual cash bonus - Health / Dental / Vision Benefits day-one - 5% matching 401k - On-the-job training and career advancement opportunities - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, company car and more - A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners - To consistently meet new people and building relationships with our customers - - Continued growth within your position through comprehensive training programs Why IDEXX: We're proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you'll find it here. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-FSR