Carenet Health

Role Description Are you a compassionate, self-motivated registered nurse with top-notch critical thinking and clinical skills? Seeking a challenging yet remote registered nurse position that keeps your abilities sharp? Imagine a fast-paced role engaging with patients through innovative channels, all from the comfort of your home. Join us in an organization poised for unprecedented growth, offering work-from-home options. With excellent coaching and support, you'll be part of a collaborative team of RNs across the country. If you're ready to contribute to a dynamic healthcare environment, apply now and shape the future of healthcare from the convenience of your home. Responsibilities - The Care Advisor is a licensed Registered Nurse reporting to the Clinical Services team. - Provides quality driven telephonic clinical assessments, health education, and utilization management services to a diverse population of callers/patients/members. - Provides triage assessments to individuals or defined patient populations using telecommunications, in accordance with computer-based algorithms, protocols, and guidelines. - Uses critical thinking, essential multitasking skills and effective communication. - Uses clinical knowledge to assess, disposition, make recommendations for care, provide education and health information. Essential Duties and Responsibilities - Using the Nursing Process, provides nursing assessments within the standards outlined in the state Nurse Practice Act. - Provides assessments to individuals or defined patient populations using telecommunications in accordance with computer-based algorithms, protocols, and guidelines. - Adheres to nursing standards, company policies and shared principles when providing clinical assessments and health education. - Identifies patient care needs, risk and safety issues, educational opportunities, and appropriate health care referrals. - Processes calls based on Quality Management guidelines. - Demonstrates compliance with all product’s specific performance metrics. - Regular, reliable attendance and timeliness. - Must work 4 weekend shifts per month - either in every Saturday schedule or every other weekend. - Other duties as assigned. Qualifications - Current, unrestricted, RN licensure in a compact state which is your state of residence. - Must reside in a compact state and maintain a compact multistate license. - Current home state RN license in good standing. - Minimum of an associate degree from a two-year college or technical school or Diploma Nursing Program; BSN preferred. - CEU subscription provided at hire - RNs required to maintain mandatory number of credits per year to maintain all assigned license. - RN must attend training 100% of hours and must pass intra-training testing components. Requirements - Minimum 3 years of Registered Nurse clinical experience. - Experience in ER, adult and pediatric care, Medical/Surgical, Home Health and Hospice or other acute areas preferred. - Telephone triage experience and understanding of health benefit plans and the insurance industry are helpful, but not required. - Bilingual skills are a plus. - Ability to apply clinical knowledge to effectively meet clinical business standards. - Fully competent in product delivery and business requirements. - Ability to run multiple computer programs at the same time. - Identify opportunities for improvement and recommend workable solutions. - Exercises judgement within defined practices and procedures to determine appropriate action. - Ability to determine when to escalate issues appropriately and in a timely manner. - Builds rapport with members and effectively influences member behavior. - Comprehensive communication (listening, reflection, and clarification) skills. - Manages time effectively. - Must currently reside and have a Multi-State (compact) unrestricted RN license in specified states. Benefits - Salary range for the Registered Nurse role is $34.00 per hour. - Comprehensive benefits package that includes health, dental, and vision insurance. - 401(k) plan with company match. - Paid time off (PTO) and holidays. - Flexible spending accounts (FSAs). - Employee wellness programs. - Career development opportunities. Additional Information - Completion of assessments may be required before an applicant can move forward. - Any discovery of unauthorized completion will result in disqualification or termination. - Carenet Health is an Equal Opportunity Employer. - We celebrate diversity and are committed to creating an inclusive environment for all employees. - All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. - We are not accepting resumes for this position from external staffing agencies or recruiters. - To be considered for this role, please submit your application directly through our official career portal.

Role Description Ready to make a difference right from your home office? At Carenet Health, we turn everyday conversations into meaningful connections that help people take charge of their health. As an Engagement Specialist, you’ll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way — you’ll be the reason someone gets the care they deserve. - Engage and Educate: Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations. - Bring a Sales-Minded Approach: Approach each interaction with a friendly and welcoming tone, building genuine rapport while presenting the value of the healthcare program in a way that resonates with the member’s needs. - Turn Opportunities into Wins: Build meaningful rapport with customers, clearly explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits. - Make an Impact: Help members set meaningful healthcare goals and guide them toward achieving them by clearly educating them on the program’s advantages. - Be a Problem-Solver: Identify, research, and resolve potential issues while delivering exceptional customer service. - Promote Healthcare Benefits: Address member concerns with empathy and senior sensitivity. - Embrace the Service Plus Mindset: Resolve customer concerns effectively and deliver proactive support. - Stay Goal-Oriented: Achieve productivity targets while demonstrating a strong work ethic and commitment. - Adapt and Adjust: Reset appointments and schedules as needed to meet customer needs and expectations. Qualifications - High School Diploma or GED (required and verified during background check) - Strong computer skills — data entry, screen navigation, and solid keyboarding speed - Experience using Microsoft Outlook and Word - Excellent customer service skills and a friendly, compassionate tone - Ability to stick to schedules and daily tasks - Great oral and written communication skills - Genuine empathy and care for others - Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date. Benefits - Pay: $15.00 per hour - Health, dental, and vision insurance - 401(k) plan with company match - Paid time off (PTO) and paid holidays - Flexible spending accounts (FSAs) - Employee wellness programs - Career development and growth opportunities Company Description Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. At Carenet Healthcare, we are committed to the safety and trust of all potential job candidates. Please be mindful about any potential scam, offering false employment opportunities and issuing fake offer letters. Carenet communicates using our e-mail domain: @carenethealth.com To report suspicious job ads or emails, email our recruiting team at recruiting@carenethealth.com and include as much detail as possible. If you believe you have been a victim of a crime, contact the local authorities or the FBI’s Internet Crime Complaint Center at ic3.gov. For more information on job scams, visit the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams.

• Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests • Research customer issues and find workable solutions • Provide response to inquiries including scheduling appointments, referral inquiries • Assist with insurance questions, medication requests or general information requests • Identify and understand customer needs; quickly gain customer trust and confidence • Have fun learning new products and projects!

Role Description If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient-focused, and enjoy interacting with patients, patient representatives, providers, pharmacies, and more, then this may be the position for you. Did we mention this was a remote, work-from-home position? - Receive and respond to prescription refill requests through various communication channels, including phone, email, fax, and Telephone Encounter. - Verify the validity and accuracy of prescription refill requests received, ensuring compliance with regulatory guidelines. - Prepare and dispense prescription refills accurately and efficiently, following established organizational protocols and procedures. - Demonstrate exceptional customer service skills when interacting with internal and external stakeholders, providing clear and comprehensive information. - Compile and analyze data to track key performance indicators related to prescription refill processing, presenting findings to departmental leadership, and identifying trends. - Adhere to assigned schedules and quality metrics, maintaining productivity and efficiency in prescription refill processing. - Provide administrative support to clinical staff and managers for special projects, studies, and reports related to medication refill programs. - Collaborate with interdisciplinary teams to optimize workflow efficiency and enhance patient care outcomes. Qualifications - High school graduate or GED equivalent. - Medical Assistant: must be certified by the American Association of Medical Assistants or as a Registered Medical Assistant by the American Medical Technologists. - At least 1 year experience working as a Medical Assistant in a clinical or medical office environment. - Knowledge of medical terminology and medications. - Strong computer experience (data entry, screen navigation, keyboarding), including working in an Electronic Medical Record or Electronic Health Records. - Experience with Microsoft Outlook (email) and Word. - Excellent customer service skills. - Ability to adhere to daily schedules and duties. - Excellent oral and written communication skills. - Excellent demonstration of caring and compassion. - Must have reliable internet connection (Satellite and 5G connections are not acceptable). Requirements - Completion of assessments may be required before an applicant can move forward. - Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Benefits - Compensation of $17.00 per hour. - Comprehensive benefits package including health, dental, and vision insurance. - 401(k) plan with company match. - Paid time off (PTO) and holidays. - Flexible spending accounts (FSAs). - Employee wellness programs. - Career development opportunities.

Role Description The Manager, Operations is accountable for translating Carenet’s service commitments into consistent, high-quality execution across frontline teams, including Care Coordinators, Leads, Patient Care Advisors, and Engagement Specialists. This role ensures operational performance, service quality, and workforce effectiveness while building an engaged, capable team that delivers a seamless member experience. - Lead and manage daily performance of assigned frontline teams, ensuring adherence to quality, productivity, and service standards. - Conduct regular call monitoring, audits, and performance reviews; deliver timely coaching and corrective action plans to address performance gaps. - Analyze key operational metrics and trends to identify risks, improvement opportunities, and root causes impacting service delivery. - Foster employee growth through structured coaching, mentoring, training reinforcement, and ongoing performance feedback. - Ensure team members complete required training and remain current on processes, tools, and service expectations. - Promote an inclusive, respectful work environment by adapting leadership and communication styles to diverse backgrounds and working styles. - Collaborate with cross-functional partners to identify, escalate, and resolve operational issues before they impact members or clients. - Maintain readiness to respond to escalated issues and service needs across a 24/7 operating environment. - Oversee hiring, onboarding, and ramp-up of new team members to ensure operational readiness and performance standards are met. - Assess staffing needs and provide workforce planning and capacity recommendations to senior leadership. - Contribute to process improvement initiatives that enhance efficiency, quality, and scalability of operations. Qualifications - Minimum of 5 years’ experience in a BPO or call center customer service environment with at least 3 years of leadership experience in operations management. - Experience in health insurance, managed care, or healthcare services strongly preferred. - Bachelor’s degree in Business Administration, Management, Economics or a related field; or equivalent combination of education and a minimum of three (3) years of leadership experience in operations management. - Proven ability to coach, develop, and performance-manage teams in a fast-paced, metrics-driven environment. - Strong problem-solving and conflict-resolution skills, with sound judgment under pressure. - Excellent interpersonal and communication skills, with the ability to influence and engage diverse audiences. - Demonstrated ability to balance multiple priorities while maintaining operational excellence. - Willingness to support a 24/7 service environment, including flexibility to respond to escalations as needed.

Title: Healthcare Customer Service Rep | $ 15.00 per hour! | Starts 6/11/26 Location: United States Department: Customer Service/Support Job Description: - per year - Salary - Full Time As a Senior Solutions Engineer, you will play a key role in supporting the sales team by providing technical expertise and solutions that address client needs. This position involves collaborating with account executives to understand customer requirements, presenting product demonstrations, and building strong technical relationships with prospects and clients. You will help drive sales growth by communicating the technical capabilities of our solutions, troubleshooting customer issues, and guiding clients through the sales and implementation process. This role requires a mix of technical skills, customer empathy, and the ability to convey complex concepts in an accessible way. Beyond acting as an advisor to Sales and the day-to-day of the role, a Lead Solutions Engineer is expected to be a cross functional player within the organization driving change and best practices across multiple groups and contributing back to the business. Responsibilities and Duties: - Collaborate with sales teams to identify client needs and propose effective technical solutions. - Assist in creating and delivering product presentations and demonstrations tailored to customer requirements. - Serve as a trusted advisor to customers by providing in-depth technical knowledge and support. - Work closely with product and engineering teams to ensure customer feedback is considered in product development. - Support technical documentation, solution customization, and client onboarding. Valued Experience - 5 - 7 years of experience as a SaaS Solution Engineer or Technical Consultant preferred - 5+ years prior experience selling B2B software solutions into targeted accounts - Salesforce Platform and Salesforce Experience - Experience developing software demonstrations - Discovery skills to liaise with customers to understand their business challenges, configure & run complex evaluation labs and drive them to a technical win - Excellent persuasive presentation skills in order to present technical solutions to prospects and existing customers - An entrepreneurial attitude to proactively take on projects and execute on them with little direction - Success in an early-stage tech startup environment with Enterprise/ SaaS Credentials - 2+ relevant technology or industry certifications - 1-2 Salesforce platform specific certifications Location EMEA remote, UK preferred Why Specright - Entrepreneurial culture. We're fast-paced, informal, and flat. Collaboration and innovation matter more than hierarchy or fear of mistakes. - Real impact. Your work will power AI capabilities that touch real supply chain decisions across major industries. - Autonomy and ownership. We hire senior people and trust them to make decisions, ship fast, and continuously improve what they build. - Global team. You'll collaborate across time zones with talented colleagues who care about craft. - Competitive perks. Competitive salaries, flexible work hours, and a full benefits package (Medical, Vision, and Dental). About Specright Specright is the first purpose-built, patented platform for Specification Management. Whether it's packaging, raw materials, formulas, products, or machines, Specright helps companies digitize, map, and take action across their supply chain to reduce costs, increase profitability, and drive sustainability. Specright serves customers across industries, including packaging, food and beverage, consumer packaged goods, pharmaceutical, retail, industrials, and more. Recognized as a leader in Specification Management, Specright was named to the Deloitte Fast Technology 500 list in 2024, one of Fast Company's Most Innovative Companies for 2023, had three executives honored as Supply & Demand Chain Executive Pros to Know in 2023 and won Food Logistics' 2022 Top Software & Technology Provider award. For more information, visit: www.specright.com.

• The Care Advisor is a licensed Registered Nurse providing telephonic clinical assessments, health education, and utilization management services. • Provides triage assessments to individuals or defined patient populations using telecommunications, in accordance with protocols and guidelines. • Uses critical thinking and effective communication to assess, disposition, make recommendations for care, and provide education.

Overview Carenet Health is not authorized to hire in certain states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico Are you a compassionate, self-motivated registered nurse with top-notch critical thinking and clinical skills? Seeking a challenging yet remote registered nurse position that keeps your abilities sharp? Imagine a fast-paced role engaging with patients through innovative channels, all from the comfort of your home. Join us in an organization poised for unprecedented growth, offering work-from-home options. With excellent coaching and support, you'll be part of a collaborative team of RNs across the country. If you're ready to contribute to a dynamic healthcare environment, apply now and shape the future of healthcare from the convenience of your home. Responsibilities The Care Advisor is a licensed Registered Nurse reporting to the Clinical Services team. They provide quality driven telephonic clinical assessments, health education, and utilization management services to a diverse population of callers/patients/members. A Care Advisor provides triage assessments to individuals or defined patient populations using telecommunications, in accordance with computer-based algorithms, protocols, and guidelines. The Care Advisor uses critical thinking, essential multitasking skills and effective communication. They use their clinical knowledge to assess, disposition, make recommendations for care, provide education and health information. Essential Duties and Responsibilities - Using the Nursing Process, provides nursing assessments within the standards outlined in the state Nurse Practice Act - Provides assessments to individuals or defined patient populations using telecommunications in accordance with computer-based algorithms, protocols, and guidelines - Using the defined process, adheres to nursing standards, company policies and shared principles when providing clinical assessments and health education - Uses the nursing process to identify patient care needs, risk and safety issues, educational opportunities, and appropriate health care referrals: - Processes calls based on Quality Management guidelines. - Demonstrates compliance with all product’s specific performance metrics - Regular, reliable attendance and timeliness - Must work 4 weekend shifts per month- either in every Saturday schedule or every other weekend. - Other duties as assigned Qualifications - Education: - Current, unrestricted, RN licensure in a compact state which is your state of residence. Licensure in other States as required by law or client contract will be assigned within 30 days of hire. - Must reside in a compact state and maintain a compact multistate license. - Current home state RN license in good standing. - Registered nurse is responsible and accountable for safe clinical practice, knowledgeable of customers and regulatory expectations in the clinical area. - Minimum of an associate degree from a two-year college or technical school or Diploma Nursing Program; BSN preferred. - CEU subscription provided at hire- use with Carenet Health email- RNs required to maintain mandatory number of credits per year to maintain all assigned license. - RN must attend training 100% of hours and must pass intra-training testing components. - Experience: - Minimum 3 years of Registered Nurse clinical experience. Experience in ER, adult and pediatric care, Medical/Surgical, Home Health and Hospice or other acute areas preferred. - Telephone triage experience and understanding of health benefit plans and the insurance industry are helpful, but not required. - Bilingual skills are a plus. - Functional/Technical Knowledge, Skills and Abilities Required: - Ability to apply clinical knowledge to effectively meet clinical business standards. - Fully competent in product delivery and business requirements. - Ability to run multiple computer programs at the same time. - Identify opportunities for improvement and recommend workable solutions. - Exercises judgement within defined practices and procedures to determine appropriate action. - Ability to determine when to escalate issues appropriately and in a timely manner. - Builds rapport with members and effectively influences member behavior. - Comprehensive communication (listening, reflection, and clarification) skills. - Manages time effectively. Must currently reside and have a Multi-State (compact) unrestricted RN license in one of the following states: AL, AR, CO, FL, GA, IA, ID, IN, KS, KY, LA, ME, MS, MO, MT, NE, NM, NC, ND, NH, OK, SC, SD, TN, TX, VA, WI, WYAbility to become licensed in additional states as requiredMore important information: Full-time positions available (36-40 hours per week)Your schedule will be evenings and will include at least two weekend days every two weeks. Differential pay may be earned for certain shifts.Training is 2-4 weeks, with the first two weeks during daytime hours. 100% Attendance is required. Training is done in a virtual, interactive classroom setting.For work-from-home positions, your home office must meet certain certification requirements that would be explained to you during the interview process. Compensation & Benefits At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The salary range for the Registered Nurse role is $34.00 per hour. In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities. Additional Information Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Req no.: 5257 #INDclinical

Overview Carenet Health is not authorized to hire in certain states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position? Responsibilities Under general supervision, the Radiology Scheduler provides compassionate, accurate, and timely support to patients by scheduling, confirming, canceling, and rescheduling radiology appointments across multiple imaging modalities. This Work from Home role serves as a primary point of contact for patient imaging needs within a high-volume contact center environment, requiring efficiency, strong critical thinking, and attention to detail while managing complex, high touch interactions and adhering to healthcare protocols. The Radiology Scheduler is a key contributor within the Contact Center, combining advanced customer service skills with subject matter knowledge of radiology workflows, medical terminology, and multiple scheduling systems. The role requires ongoing training and cross training to build and maintain proficiency and accuracy across all radiology modalities, systems, and client specific workflows, while demonstrating understanding of and compliance with contact center performance metrics (including adherence, quality, attendance, and service levels) and maintaining all quality, performance, and privacy standards. - Handle complex patient interactions requiring independent reasoning, prioritization, and problem solving within defined workflows and escalation guidelines - Schedule, confirm, cancel, and reschedule radiology appointments across multiple modalities, including but not limited to: - Mammography / Breast Imaging - MRI - CT - Ultrasound - DEXA - Fluoroscopy - Other related imaging services - Accurately document all patient interactions, updates, and outcomes simultaneously in designated CRM and scheduling systems - Serve as a knowledge resource for patients by addressing questions related to imaging procedures, preparation instructions, provider orders, and general radiology information - Demonstrate professionalism, empathy, and accuracy in all interactions, including those involving sensitive medical or insurance information - Confirm and document insurance information according to established guidelines and client protocols - Review and validate imaging orders and recommendations; coordinate with providers and clinical partners as needed - Make outbound calls to schedule, follow up, or resolve imaging appointment needs - Comply with HIPAA, confidentiality requirements, call center metrics, and organizational policies at all times - Participate in regular coaching, quality reviews, and performance improvement activities - Remain flexible to support varying clients, departments, or workflows based on business needs - Perform additional duties as assigned Qualifications - High School diploma or GED required - Minimum of six (6) months of experience in a Work from Home customer service, scheduling, healthcare, & call center environment required.Understanding of and compliance with contact center performance metrics (e.g., adherence, quality, attendance, service levels) - Ability to type at least 35–40 words per minute - Proficiency with Windows based systems and Microsoft Outlook, Word, and Excel - Experience or ability to learn multiple systems simultaneously, including CRM, scheduling platforms, and client specific tools - Strong problem solving, multitasking, organizational, and communication skills - Working knowledge of medical terminology and healthcare processes is preferred - Ability to accept and implement feedback and adapt to change Flexibility to work assigned schedules, including evenings, weekends, or holidays as required Compensation & Benefits At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Customer Service Rep role is $16.00 per hour. In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities. Additional Information Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Req no: 5249 #INDNONC

Overview OPENING FOR OPERATIONS MANAGER (Call Center / BPO Setting) Location: US Remote Eligibility: US Citizen / Permanent Resident Schedule: - Successful candidate must be willing to work between 10am - 10pm CST, and working on weekend shifts - Schedule is subject to change depending on business needs The Manager, Operations is accountable for translating Carenet’s service commitments into consistent, high-quality execution across frontline teams, including Care Coordinators, Leads, Patient Care Advisors, and Engagement Specialists. This role ensures operational performance, service quality, and workforce effectiveness while building an engaged, capable team that delivers a seamless member experience. As a frontline people leader, the Manager, Operations drives performance discipline, coaching excellence, and continuous improvement, proactively addressing risks and operational challenges before they impact members, clients, or partners. This role partners closely with cross-functional stakeholders to optimize staffing, improve processes, and sustain 24/7 service reliability. Responsibilities - Lead daily performance of frontline teams, ensuring quality, productivity, and service standards - Conduct audits, call monitoring, and performance reviews with coaching and action plans - Analyze operational metrics to identify risks, root causes, and improvement opportunities - Drive employee development through coaching, mentoring, and continuous feedback - Ensure completion of training and adherence to processes and tools - Foster an inclusive work environment through adaptive leadership and communication - Collaborate cross-functionally to resolve operational issues proactively - Manage escalations and support a 24/7 operational environment - Oversee hiring, onboarding, and ramp-up of new team members - Provide workforce planning insights and staffing recommendations - Contribute to process improvements for efficiency, quality, and scalability Qualifications - Bachelor’s degree in Business Administration, Management, Economics, or a related field - At least 5 years of experience in a BPO or call center customer service setting, with at least 3 years in operations leadership, preferably within healthcare, health insurance, or managed care - Proven track record of leading, coaching, and managing team performance in a fast-paced, metrics-driven environment - Strong problem-solving and conflict resolution skills, with the ability to make sound decisions under pressure - Excellent communication and interpersonal skills, capable of influencing and engaging diverse stakeholders - Ability to manage multiple priorities effectively while maintaining high operational standards - Flexible and willing to support a 24/7 operation, including handling escalations as needed Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.