Public Consulting Group - PCG

Role Description PCG is seeking a dynamic, experienced, and strategic Consultant to support special populations case management projects in North Carolina. The Consultant operates in a fast-paced, collaborative environment and is responsible for managing client relationships and ensuring consistent, high-quality service delivery. The Consultant serves as a trusted day-to-day client partner, ensuring strong execution, proactive issue resolution, and a positive client experience. This role applies structured problem-solving and consulting approaches to interpret client needs and contributes to practical solutions and recommendations in collaboration with team leadership. This role includes responsibility for identifying and elevating growth opportunities across an assigned portfolio by understanding client goals, monitoring emerging needs, and helping connect those needs to PCG capabilities. Key Responsibilities - Client Engagement, Success, and Retention - Serve as primary day-to-day client contact and partner. - Build and maintain strong relationships with district stakeholders. - Lead client meetings and engagement activities to ensure satisfaction, product adoption, and retention. - Coordinate across internal teams to ensure consistent execution and timely issue resolution. - Monitor and communicate delivery performance (e.g., status, risks, training needs, adoption/usage signals) and support client retention through high-quality outcomes. - Prepare for and lead regular client status update meetings. - Client Problem Solving & Continuous Improvement - Identify client challenges, analyze data and stakeholder input, and support the development of actionable recommendations. - Proactively identify issues, recommend solutions, and escalate when appropriate. - Contribute to improving processes, tools, and client-facing deliverables. - Growth and Financial Performance - Support growth through strong delivery, client satisfaction, increased adoption/utilization, and identification of opportunities within existing accounts. - Support account planning and renewal efforts by leveraging delivery insights and client familiarity to expand value through additional solutions, add-ons, contract modifications, or related offerings. - Support discovery, product demos, and proposal development as needed. - Contribute insights from client and market observations to inform growth opportunities. - Support budget, invoicing, and performance tracking activities aligned with contractual obligations and internal processes. - Tools & Collaboration - Develop clear, professional client-facing deliverables using Excel, PowerPoint, Word, and other tools. - Contribute to a respectful, accountable team culture; collaborate across functions and provide or seek constructive feedback. - Support onboarding and knowledge transfer for new team members as needed. Qualifications - Bachelor’s degree required; master’s degree preferred. - 5+ years of relevant experience in education/government consulting, education technology, project delivery, client success, account management, business development, or related fields. - K–12 education and/or special education experience preferred or demonstrated ability to learn complex policy and operational environments quickly. - Experience managing client relationships, coordinating project activities, and supporting service delivery in a client-facing environment preferred. Requirements - Strong organizational skills and ability to manage multiple priorities. - Creative problem-solving and analytical thinking in dynamic situations. - Strong written, verbal, facilitation, and presentation skills. - Ability to identify and communicate insights that inform client solutions and account growth opportunities. - Demonstrated proficiency in Microsoft Office tools, particularly Excel, PowerPoint, and Word. Benefits - Compensation range: $70,000 - $100,000. - Medical and dental care benefits. - 401k. - PTO. - Parental leave. - Bereavement leave.

Role Description Our Senior Project Managers perform software development and implementations, and production support using project management best practices and formal systems development life cycle processes. Our project managers provide hands-on project management and support for multiple projects across the practice area in accordance with the strategic vision set forth by the Project Management Office (PMO). This role requires strong conflict resolution, negotiation, and emotional intelligence skills to de-escalate issues and craft successful outcomes. - Accountable for managing technology projects, from small to large scale ($100,000 to $3,000,000+). - Proficiency in project management best practices that include but are not limited to: - Scope Management (change requests) - Time Management (schedules) - Cost Management (budget, costs, and pricing) - Quality Management (quality and testing) - Communications Management (reporting and escalations) - Risk/Issue Management - Stakeholder Management - Procurement Management - Systems Development Life Cycle - Support staff in adopting new processes, tools, and methodologies. - Ability to lead and direct team members in a matrixed organization. - Proven ability to apply advanced problem-solving techniques (root cause analysis, alternatives, and solutions). - Provide after-hours support and travel, as required. Qualifications - Bachelor’s degree. - 8+ years of experience in formal project management, managing software development of complex, multi-year projects. - Knowledge of technology solutions and extensive experience within the Systems Development Life Cycle (SDLC). - Project Management Certification (PMP). - Knowledge of K-12 education technology solutions (nice to have). - Education consulting experience (nice to have). Requirements - Build trusting relationships with clients and internal stakeholders. - Proficient in managing software development projects through the entire SDLC. - Ownership and accountability of project outcomes, including successes and failures. - Primary liaison between technical teams and business stakeholders, translating complex information into clear, actionable results. - Proactively and effectively communicate and influence outcomes with clients, project teams, and staff. - Adjust communication styles to manage different personalities and expectations, upward and downward. - Identify and address team or stakeholder conflicts early to prevent escalation. - Mediating disagreements and driving consensus-oriented outcomes. - Inspire and motivate team members while maintaining accountability for deliverables. - Build and maintain schedules using MS Project. - Proficient in all aspects of working remotely with teams and clients. Benefits - Medical and dental care benefits. - 401k. - PTO. - Parental leave. - Bereavement leave. Compensation Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. Range: $93,500 - $140,000.

Title: Trainer, Family Peer Support Location: US ME Remote Job Description: Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Services: - Program Consulting - Finance Consulting and Billing Services - Applied Technology - Outsourcing and Operations - Strategy - Project and Grants Management - Assessments and Feasibility Studies The Trainer and Coach for Family Peer Support supports the Maine Center of Excellence (COE) in strengthening the quality and capacity of family peer support services statewide. In this role, you provide training, coaching, and technical assistance to Family Peer Support Specialists and their supervisors to ensure effective implementation of the PEARLS model of Parent Peer Support. You facilitate professional development, deliver certification-aligned training, and offer ongoing coaching to enhance workforce skills and promote family-centered, trauma-informed practices. The position involves building strong relationships with providers and stakeholders, responding to technical assistance needs, and supporting consistent, high-quality service delivery across the system. Additionally, you track participation data, evaluate training effectiveness, and use feedback to continuously improve learning outcomes. This role combines adult learning expertise, collaboration, and lived experience to empower caregivers and strengthen outcomes for children and families navigating behavioral health systems. Duties & Responsibilities The Maine Center of Excellence (COE) for Innovative Systems and Practice in Behavioral Health is to increase the capacity and quality of specific practices (i.e. HFW, Family Peer Support and Youth Peer Support) provided throughout the State of Maine. As part of this effort, the COE is developing the expertise and capacity to support Family Peer Support Specialists across the State of Maine in their work. Public Consulting Group serves as the Provider for the COE and is seeking to fill the position of Trainer and Coach for Family Peer Support. As a Trainer and Coach for Family Peer Support (FPS-LC), you will be responsible for training, coaching and providing technical assistance to assist family peer support specialists and their supervisors in the local provider community. The FPC-LC will train and coach family peer support specialists (FPSs) in the local provider community that provide intentional, authentic support to parents or primary caregivers of children with emotional, physical, behavioral, and/or mental health challenges, to learn and fully implement the PEARLS model of Parent Peer Support, in their work. Required tasks of this position are as follows: - Participate in all training and coaching pertaining to PEARLS that is provided by the Innovations Institute, and any other required training as identified by the State of Maine, and/or PCG. - Complete and maintain PEARLS certification and attend ongoing training within required timeframes to maintain certification. - Complete train-the-trainer process and participate in an annual National Coach Certification renewal. - Facilitate PEARLS training and ongoing professional development sessions for Family Peer Support Specialists and supervisors in the local provider community. - Respond to assigned requests for technical assistance and consultation in a timely manner. - Communicate regularly, in person or virtually, with implementing organizations and the implementation team. - Complete monthly data entry by keeping through records of FPSs and supervisors who are involved in PEARLS to ensure the COE has records of who has participated and completed required elements of the model. - Employ a variety of adult learning concepts to appeal to a range of learning preferences resulting in effective engagement of participants of varying learning needs. - Network and build relationships with state and organizational leadership to build interest in partnering around successful implementation efforts. - Monitor and evaluate the effectiveness of training through established evaluation measures. Uses evaluation data to grow skill. - Utilize identified tools and resources from the PEARLS model to provide coaching support to family peer specialists and supervisors. - Assure confidentiality and the rights of families as outlined in the agency’s standards, policies, and procedures. - Perform other related duties as assigned. Required Skills - Establish and maintain positive and effective working relationships with internal staff, community resources and stakeholders. - Must be able to engage and collaborate with people from diverse backgrounds. - Possess training and group facilitation skills. - Demonstrate active listening skills and validate experiences of others, using person-first and strength-based language. - Possess excellent oral and written communication skills. - Possess excellent conflict resolution and crisis management skills through effective communication, active listening, practicing empathy, problem solving, and maintaining a positive attitude. - Comfort with virtual convening’s and building of relationships online. - Proficient in Microsoft Office Suites and related software applications, such as Adobe, Teams, and Zoom. Qualifications Education - Preferred: Bachelor’s degree in Social Work, Psychology, Human Development, Education, Public/Business Administration, Communications, or discipline appropriate to training being conducted. - Minimum: High School Diploma or GED Experience - Required: Relevant lived experience navigating systems of care on behalf of a child/youth with behavioral concerns (Mental/Behavioral Health, Child Welfare, or Juvenile Justice) and the ability and willingness to share those relevant experiences with parents, family members, or other caregivers for the benefit and healing of others. - Preferred: A minimum of one (1) year in the role of a Family Peer Support Specialist, or relevant experience working with parents/caregivers who are involved in raising children/youth with behavioral concerns. Certification - Certification will occur during the course of employment Working Conditions - Travel time is approximately 50 percent. - Must have reliable transportation to travel throughout the State of Maine to conduct observations and deliver technical assistance and support to Family Peer Specialist providers. - The position will allow for a remote workplace. The position requires flexible hours including some evening/weekend availability based on the needs of the local providers and families receiving Wraparound and possible overnight travel depending on the training schedule. Compensation: Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. Range: $53,300 - $63,300 PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Role Description - Supervises and/or leads the work of other technical business analysts; including assignment of tasks, evaluation of performance, training, coaching, and ongoing career development. - Creates requirements-gathering documents to identify business and user needs. - Creates functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams. - Creates wireframes or prototypes using Axure RP, or related tools. - Gathers and adapts business requirement feedback from key stakeholders for new development (ex. Project teams, other COE teams). - Coordinates with developers, QA teams, and users to plan and execute test processes and ensure functionality and user acceptance. - Performs deployment verification on Production site(s). - Performs regression testing for each release (Pre and Post release). - Assists with internal trainings for new features – ‘Train the Trainer’. - Assists product leads with writing user stories for new features. - Assists product development and R&D with client focus groups on features/topics, if needed. - Assists with product troubleshooting and triage, when required and appropriate. - Prepares and posts defects/support requests. Manages through to completion and release. - Supports others with new feature configurations and new project rollouts, if appropriate. - Assists teams with technical assistance and clarifying functionality for SOP (standard operating procedure) documentation. - Creates and maintains complex power apps using “low code, no code” tools adopted by IT teams. - Works with external and internal stakeholders to identify business needs and develop product road maps. Qualifications - Ability to lead and supervise others. - Ability to work collaboratively within a team and independently (with peers, staff, clients, and leadership). - Ability to work efficiently and accurately so that tasks and projects are completed on time and accurately. - Proven ability to take initiative and seek solutions. - Ability to develop a working knowledge of PCG products. - Strong analytical skills, including the ability to analyze, organize, and present data. - Strong attention to detail. - Organization, planning, and time management skills. - Effective communication skills (presentation, facilitation, and written). - Curious to learn multiple states, product, and program functions. - Ability to build and maintain business relationships. - Ability to use sound judgment in completing tasks and when to seek guidance from Product/ Technology Leads when needed. Requirements - Bachelors Degree. - 7+ years of business analysis and/or product design experience. - Proven record of excellence in documenting, designing, and delivering technical solutions. - Experience with wireframing/prototyping tools such as Axure RP or Balsamiq suggested or ability to quickly learn. - Knowledge of Asana, JIRA, MS Project, and other project tracking tools preferred. - Proficiency in MS Office products, including PowerPoint, Excel, and Word. - Experience supervising and coaching other technical business analysts. - Prior Education, Health, or Mental Health field experience is a plus. Working Conditions - Remote, with occasional (~10-15%) travel to client sites, PCG offices, and other venues for client and team working sessions/meetings. Compensation - Range: $82,000 - $115,000. - Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. - PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. EEO Statement Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Role Description This role is responsible for the successful delivery of the portfolio of projects for the Mid-South region. The Program Manager oversees the overall operation of services in terms of scope, cost, quality, and risk, ensuring client satisfaction and continuous improvement through leadership, coordination, and strategic alignment. Client Relationship Management & Engagement - Oversee engagement strategies to build and maintain strong professional relationships with clients. - Understand clients' key strategic business initiatives and pain points. - Identify actionable insights to improve client results and inform team strategy. - Manage meetings, content, facilitation, and communication with clients and executive stakeholders. - Lead client success team engagements through on-site visits and virtual meetings, ensuring meeting minutes capture decisions, next steps, deadlines, and task owners. - Prepare and communicate contract updates; review contracts and monitor variances in commitments. - Review and approve invoices; act as the escalation point for unpaid invoices. - Participate in gap analysis and strategic planning conversations with clients as needed. - Identify upsell opportunities by anticipating client needs. Service Delivery Oversight - Uphold high levels of client satisfaction by ensuring cross-functional teams perform high-quality and on-time services. - Coordinate with program, operations, and production management teams to ensure services meet client needs and contractual obligations. - Ensure service delivery processes are followed and continuously improved across teams. - Monitor work activities to ensure completion by agreed-upon deadlines. - Determine and implement changes to support operations as business needs evolve. - Ensure all reported issues are submitted and documented using the appropriate task management tools (e.g., Zendesk, JIRA). - Ensure accountability for following SLAs, including Response Time and Resolution Time commitments. Project & Portfolio Management - Monitor the state of projects and manage changes to scope, schedule, cost, quality, and risk. - Manage and communicate planned and approved work using established task management processes. - Prepare client/production support status reports and lead related internal and external meetings. - Coordinate and communicate production support activities across functional teams. - Monitor planned work progress and escalate risks or delays to corresponding Program Managers. - Coordinate with Program Management staff to align account management processes and promote consistency across teams. Issue, Risk & Change Management - Identify, monitor, and resolve issues and risks related to client(s). - Escalate risks and issues to the Service Management Director and collaborate on resolution strategies. - Manage the intake and organization of change requests, ensuring compliance with the defined change management process. - Ensure that all team members follow established issue resolution protocols and risk mitigation procedures. - Provide timely responses and follow-up on escalated issues and risks, particularly those involving SLAs. Training, Process Improvement & Cross-Team Collaboration - Work with the Training & Support Manager to implement problem-solving strategies and ongoing training initiatives. - Collaborate cross-functionally with operations, program management, and product teams to drive process improvements. - Promote continuous improvement and alignment across client management and service management practices. - Support Project Managers in development task prioritization, including defects, support, and consultation requests. Team Leadership & Supervision (if applicable) - Provide leadership and direction to assigned team members. - Ensure direct reports manage account activity and new work according to service delivery processes. - Provide coaching, training, and feedback to develop team competencies in project management, client engagement, and operational execution. - Approve timesheets and expense reports for team members. - Identify resource constraints and collaborate with supervisors to resolve limitations or conflicts. - Guide the team in adopting and applying IT methodologies, SOPs, and project management best practices. - Provide mentoring and support in the creation of narratives, communications, and strategic project documentation. Qualifications - Experience in project management and client engagement. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Ability to analyze and interpret data to inform decision-making. - Proficiency in task management tools (e.g., Zendesk, JIRA). Requirements - Proven experience in managing multiple projects simultaneously. - Strong understanding of service delivery processes. - Ability to work collaboratively across teams. - Strong problem-solving skills and attention to detail. Benefits - Medical and dental care benefits. - 401k. - PTO. - Parental leave. - Bereavement leave. Compensation Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. Range: $79,000 - $125,000. EEO Statement Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences.

Role Description This role supports data integration, data quality, and reporting efforts for the Oklahoma statewide project, with additional support across Mid-South clients. The position focuses on executing and maintaining data processes, including monitoring imports and exports, troubleshooting data issues, and supporting reporting and data delivery needs. The Data Integration Analyst works as part of a fast-paced, deadline-driven team to ensure data is accurate, timely, and aligned with system and client requirements. This role combines hands-on data operations with foundational data analysis, requiring both technical execution and the ability to interpret and validate data. This position is primarily remote with occasional travel (10–30%) for client meetings and team collaboration. Responsibilities - Data Integration and Operations - Monitor and manage recurring data imports and exports, including nightly and scheduled processes. - Troubleshoot failed imports and data issues, identifying root causes and supporting resolution. - Perform manual data corrections and file adjustments to resolve data inconsistencies. - Support setup and maintenance of data imports for students, users, caseloads, events, and assessments. - Assist with API data flow monitoring and issue resolution. - Execute and support data import, transformation, and export processes. - Data Quality, Analysis, and Validation - Identify and resolve data quality issues such as duplicate records, missing fields, and validation errors. - Profile and review data sets to identify patterns, inconsistencies, or gaps. - Support data clean-up efforts, including student identifiers, user records, and contact data. - Review incoming and outgoing data files to ensure accuracy and completeness. - Assist in testing, validation, and QA of data integrations and reporting outputs. - Apply data standards and naming conventions to ensure consistency across imports, exports, and reporting outputs. - Support adherence to defined data structures and standards used across systems and integrations, including interoperability frameworks (e.g., Ed-Fi, SIF, or similar). - Reporting and Data Delivery - Support generation and delivery of recurring reports, including state reporting files and client-specific extracts. - Pull, format, and prepare data for client requests and internal use. - Assist with pushing data to downstream systems such as data warehouses via SFTP or other methods. - Monitor file delivery processes and troubleshoot issues related to file transfers and timing. - Develop foundational knowledge of reporting tools (e.g., Business Objects) to support data extraction and collaboration. - Client Support and Collaboration - Respond to client and internal requests related to data imports, exports, and reporting. - Participate in troubleshooting discussions with clients and internal teams to resolve data issues. - Communicate data findings, issues, and resolutions clearly to both technical and non-technical audiences. - Assist in gathering and documenting data-related requirements and client needs. - Support client meetings through preparation of data summaries, findings, or supporting materials. - Process Improvement and Documentation - Document standard operating procedures for data imports, exports, transformations, and troubleshooting. - Maintain data dictionaries, data flow diagrams, and supporting documentation where applicable. - Identify opportunities to improve data processes, reduce manual effort, and increase reliability. - Support knowledge sharing across the team to improve consistency and scalability. Qualifications - 5+ years of experience in data support, data operations, or data analysis. - Experience working with data files (CSV, Excel) and file transfer methods (e.g., SFTP). - Basic to intermediate SQL skills, including querying, filtering, and joining data. - Strong analytical skills with the ability to review, organize, and interpret data. - Experience with data validation, transformation, or import/export processes. - Foundational understanding of data standards, data structures, and interoperability concepts. - Demonstrated ability to apply data standards and naming conventions to ensure consistency across imports, exports, and reporting outputs. - Ability to support and follow defined data structures and standards used across systems and integrations. - Exposure to education data frameworks (e.g., Ed-Fi, SIF, CEDS, or similar) preferred. - Strong attention to detail and ability to identify data inconsistencies and anomalies. - Ability to troubleshoot issues and follow problems through to resolution. - Strong organizational skills with the ability to manage multiple priorities and deadlines. - Effective written and verbal communication skills across technical and non-technical stakeholders. - Ability to work independently while contributing to a collaborative, team-oriented environment. Preferred Qualifications - Experience with Student Information Systems (SIS) or education data environments. - Familiarity with reporting or BI tools (e.g., Power BI, SSRS, Business Objects). - Exposure to APIs, data integrations, or ETL processes. - Experience with tools such as JIRA, Zendesk, or similar ticketing systems. - Experience documenting data processes, requirements, or workflows. - Interest in developing advanced data analysis, automation, or scripting skills. Role Focus and Scope - Primary focus on supporting the State of Oklahoma statewide project. - Additional support across Mid-South clients as needed. - Emphasis on execution, data quality, and operational reliability. - Opportunity to grow into more advanced data analysis, integration, and client-facing consulting responsibilities over time. Compensation Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. Range: $90,000 - $100,000 EEO Statement Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Role Description Design and support implementation of Medicaid and public health transformation initiatives, with a focus on rural health systems. This role blends policy analysis, program strategy, and stakeholder engagement to help state clients improve service delivery, strengthen care models, and drive measurable outcomes across complex health programs. - Reviews and develops expertise in state Medicaid and public health program operations, with a focus on health transformation initiatives, including rural health care delivery systems. - Manage large grant implementation programs, and experience with federal grant reporting, compliance and program administration. - Supports analysis, design, and implementation of health policy and program initiatives, including Medicaid waivers, value-based payment models, and system transformation efforts. - Analyzes and interprets federal and state laws, regulations, and guidance to inform program design, compliance, and implementation strategies. - Assesses best practices and provides technical assistance to clients to improve service delivery, program performance, and operational efficiency. - Supports development of program strategies, operational plans, and implementation approaches aligned with client goals. - Conducts quantitative and qualitative analyses to inform policy, program design, and decision-making. - Contributes to development of reports, policy memos, presentations, and other client deliverables that translate complex information into clear, actionable insights. - Manages small projects, workstreams, and tasks with limited supervision while meeting established timelines and performance expectations. - Facilitates client discussions, stakeholder engagement sessions, and working meetings with state agencies, providers, and community partners. - Coordinates with cross-functional teams to support project delivery, ensuring alignment across policy, program, and data workstreams. - Participates in business development activities, including proposal writing, content development, and supporting sales efforts. - Supports continuous improvement by identifying challenges, risks, and opportunities and recommending practical solutions. Qualifications - Bachelor’s degree or 5 years’ experience required and Master’s degree in public health (MPH), public administration (MPA), health policy, or related field preferred. - 2–5+ years of experience in consulting, public health, healthcare policy, or program implementation. - Experience supporting policy analysis, program design, or implementation efforts. - Experience with Medicaid programs, health transformation initiatives, or value-based care models preferred. Requirements - Ability to understand service delivery systems for Medicaid, public health, and behavioral health programs administered by states and monitored by federal regulators. - Ability to interpret complex federal and state regulations and apply them to program design, implementation, and operations. - Strong Microsoft Office skills, particularly Excel and PowerPoint; experience with data analysis tools (e.g., SQL, SAS, or similar) preferred. - Ability to synthesize qualitative and quantitative information into clear insights and recommendations. - Understanding of health care delivery systems, including experience with rural health systems (e.g., critical access hospitals, FQHCs) preferred. - Familiarity with behavioral health systems, including crisis response, SUD services, or integrated care models preferred. - Ability to manage multiple tasks and priorities within defined timelines and budgets. - Strong interpersonal and facilitation skills to effectively engage clients and stakeholders. - Creative problem-solving ability and a consulting mindset. - Commitment to exceptional client service and high-quality deliverables. - Excellent business writing skills and ability to present to a variety of audiences. - Ability to identify issues, assess implications, and recommend practical solutions. - Self-starter with intellectual curiosity and a commitment to continuous learning. Benefits - Medical and dental care benefits. - 401k. - PTO. - Parental leave. - Bereavement leave.

Role Description The HRIS Manager is responsible for leading the design, implementation, optimization, and ongoing maintenance of PCG’s Human Resources Information System (HRIS), Workday. This role will play a critical role in transforming people data into clear, actionable insights that support strategic decision-making across the organization. The ideal candidate is both technically skilled and an effective storyteller who is able to translate complex data into meaningful insights to drive business outcomes. This role provides direct supervision of staff and also partners closely with Payroll, Finance, and IT to ensure data integrity, system functionality, reporting, and process efficiency. - Serves as the primary functional and technical owner of the HCM People Analytics strategy - Gather requirements from stakeholders in partnership with HR Solutions team and recommend appropriate analytical approaches and visualization solutions - Design, develop, analyze, and maintain HR dashboards to identify trends, patterns, and insights to inform strategic decision-making - Leverage Workday reporting tools to meet recurring and ad-hoc reporting needs and metrics - Uses a variety of systems to extract data and manipulate data to make into format needed for reporting purposes - Support executive level reporting with high-quality, well-curated people analytics - Manages and troubleshoots data used in vendor integrations - Experienced in solving business problems, while articulating complex concepts in both a technical and non-technical manner - Partner with HR partners, Payroll, Finance, and IT to align system capabilities with business needs - Support Workday system configuration, business process frameworks, and tenant setup for Core HCM and related modules - Participates in Workday release testing, deployment, and adoption of new features - Partner with Compliance team to stay apprised of changing compliance needs and develops business processes that are sound and pertain to various federal, state, and local regulations - Identify opportunities to improve HR processes through Workday automation and best practices - Foster a continuous improvement and innovation mindset within the team Qualifications - Bachelor's Degree in HR, Analytics, Information Systems, Business, or a related field - 7+ years of HRIS experience, including hands-on expertise with Workday configuration and administration of HCM modules, reporting, and integrations - At least 3 years of direct supervisory or team leadership experience - Strong hands-on experience using Workday reporting, dashboards, Power BI, Tableau or similar - Proven experience building dashboards and visualizations - Demonstrated ability to use data to tell clear, compelling stories for audiences at all levels of an organization - Advanced Excel skills and strong analytical experience - Familiarity with HR data governance and data privacy - Project management and or Lean/Six Sigma experience - Ability to meet deadlines while maintaining a high degree of accuracy - Strong customer service skills; ability to establish and maintain effective working relationships - Complete propriety in maintaining sensitive and confidential information - Ability to think strategically, be part of a team, and have fun - A positive attitude and willingness to do what it takes to get the job done Requirements - Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. - As required by applicable law, PCG provides a reasonable range of compensation for this role: $78,000-$110,000. - PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. - PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. EEO Statement Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Title: IT Project Manager - Public Sector Location: US Full time job requisition id: JR101839 Job Description: Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base. Services: - Strategy, Architecture, Planning, and Procurement - Business Enablement - Business Solutions - Project Assurance Core Consulting Responsibilities & Required Skills - Understand both the service delivery system for programs which are administered by states and monitored by federal regulators. - Review and be expert in the business operations for service and efficiency improvements. - Evaluate programs and make recommendations for improvements. - Understand and be an expert in complex federal regulations and requirements. - Analyze and interpret federal and state law and regulation. - Assess best practices and provide technical assistance to clients. - Manage small projects, staff and tasks with limited supervision while meeting and exceeding performance expectations. - Facilitate client discussions. - Delegate tasks and responsibilities to team members. - Manage daily project functions and client interaction. - Participate in sales motions related to the practice. - Lead proposal writing teams, including writing sections, coordinating efforts, and preparing proposal submissions. - Prepare other written reports and materials for clients. Required Skills: - Strong Microsoft Office applications skills, especially data analytics (i.e. ACCESS, SQL, SPSS) - Ability to use sound judgment in completing tasks and to seek guidance when needed. - Attention to detail and ability to work with large data sets with accurate results. - Ability to move projects forward within a specific timeline and budget while working at a detailed level. - Commitment to exceptional client service. - Creative problem-solving ability and consultancy mindset. - Dedication to accomplishing goals and challenges presented by clients and management. - Ability to interact with various levels of management and clients. - Flexible, self-starter possessing intellectual curiosity. - Enthusiasm for life-long learning and staying well-informed about current business issues. - Able to follow, critically evaluate, and improve upon current processes. - Excellent business writing skills and ability to make presentations to various audiences. - Ability to recognize issues and identify solutions. Project Management Responsibilities & Preferred Qualifications/Skills - Support project planning activities, including development and maintenance of work plans, schedules, milestones, and deliverables in accordance with established agency standards. - Assist with monitoring project progress against approved schedules and scope, escalating concerns to project leadership as appropriate. - Provide risk, issue, and dependency tracking, including documentation, analysis, and status updates. - Support preparation and maintenance of project documentation, such as status reports, decision logs, action items, and meeting materials. - Support enterprise project and portfolio management disciplines, including intake, prioritization, dependency management, and executive reporting. - Assist in coordinating across programs, system integrators, and oversight entities to support consistent delivery and transparent status reporting. - Contribute to the development of project materials that support federal and state oversight requirements. Preferred Project Management Qualifications and Skills: - Experience supporting enterprise project management offices (EPMO) for large public sector or health and human services agencies, preferably Medicaid agencies. - Familiarity with Medicaid Enterprise Systems (MES) and Medicaid Information Technology Architecture (MITA) principles, including system lifecycle management, federal oversight expectations, and CMS reporting artifacts. - Experience supporting multi‑vendor, multi‑program portfolios, balancing enterprise priorities with program‑specific delivery needs. - Knowledge of California state government environments, including oversight, governance, or control agency coordination. - Experience assisting with project and portfolio intake, prioritization, and status reporting using established agency tools and frameworks. - Ability to support project governance activities, including preparation of materials for executive steering committees, leadership briefings, and control body reviews. - Experience developing or maintaining project artifacts such as work plans, schedules, risk logs, issue logs, decision logs, and dashboards in accordance with agency standards. - Familiarity with federal and state compliance reporting, including support for audits, assessments, or oversight activities. - Experience supporting or aligning project activities with California Project Approval Lifecycle (PAL) requirements, including preparation or support of PAL artifacts, stage gate documentation, and coordination with oversight entities. - Assist with monitoring project progress against approved schedules and scope, escalating concerns to project leadership as appropriate. Qualifications: - Education: Bachelor’s degree required and Master’s degree (MPA or government focused MBA) preferred - Experience: 7+ years of relevant work experience - Certification: Project Management Professional (PMP) certification required. WORKING CONDITIONS: Reside in California This position is hybrid with travel/onsite requirements. To be successful at PCG, you must: - be available during your set working hours - have a safe, private, and distraction-free environment in which to complete your work, and - be able to give your full attention to the completion of your PCG job duties Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications on an ongoing basis until filled. #LI-AH1 #LI-remote The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified. Compensation: Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave Range: $70,100 - $125,000 PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Role Description Serves as the Project Manager for software implementations and post-implementation services management and maintenance using project management and client service best practices. Provides hands-on project management leadership and support for multiple projects and initiatives with cross-functional teams in accordance with the strategic vision set forth by the region. Serves as a key member of the client support team in New England. - Responsible for coordinating and managing assigned project deliverables, ensuring alignment to defined scope, timelines, company strategy, and organizational priorities. - Manage and track resource allocation across cross-functional teams to ensure timely delivery of project milestones. - Provide clear, concise project status updates to both clients and internal stakeholders. - Proactively identify, track, and communicate risks, dependencies, and blockers that may impact delivery timelines. - Work across cross-functional teams (e.g., technical, operations, client stakeholders) to coordinate deliverables, remove blockers, and ensure alignment on priorities, timelines, and outcomes. - Provide day-to-day coordination and direction to project team members to ensure deliverables are completed accurately and on schedule. - Act as a key team member in client interactions, including participating in meetings, assessing client needs to ensure alignment and progress, and executing agreed-upon action items and commitments in a timely fashion. - Support and encourage a culture of collaboration and continuous improvement with an emphasis on communication, client satisfaction, operational efficiency, and risk mitigation. - Other duties as assigned. Qualifications - Bachelor’s degree or equivalent experience required. - 5 years of work experience in project management capacity, and/or client relationship management. - Project Management Professional (PMP) certification or equivalent project management training/experience preferred. Requirements - Strong critical thinking and problem-solving skills in a matrixed environment, particularly when managing competing priorities, timelines, and resource constraints. - Strong written and verbal communication skills. - Ability to coordinate multiple workstreams simultaneously, track deliverables, and ensure clarity on ownership, timing, and next steps. - Highly organized and detail-oriented. - Consistently exercises sound judgement and independent, thoughtful decision-making. - Proficient in Microsoft Office tools (Word, Excel, PowerPoint). - Experience with project tracking or collaboration tools (e.g., Jira, SharePoint, Teams) preferred. - Commitment to delivering high-quality client service and contributing to a positive, collaborative team environment. Benefits - Medical and dental care benefits. - 401k. - PTO. - Parental leave. - Bereavement leave. Compensation Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. Range: $80,000 - $105,000. Working Conditions - Office Setting, Primarily Remote. - Eastern Standard Time working hours required. EEO Statement Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.